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Reviews of Homewood Suites by Hilton Phoenix-Avondale This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

11450 West Hilton Way, Avondale, AZ 85323, United States

#6 of 10 hotels in Avondale

Guests' Choice

Review Score

Based on 197 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.6

  • Staff

    8.8

  • Value for money

    8.5

  • Free Wifi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 15, 2025

    7.0
    House keeping never stopped by to clean my room from previous guests
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I stay for 3 days and the room I was given wasn’t cleaned from the previous guests. I asked for it to be cleaned and no one showed up to clean it. My room wasn’t cleaned for 3 days and I checked out.

    Stayed in August 2025

  • Reviewed: August 11, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night

    Friendly staff, good breakfast and comfy beds.

    Stayed in August 2025

  • Reviewed: August 10, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was down, and the furniture was very old and outdated.

    The staff was nice and the breakfast was good

    Stayed in July 2025

  • Reviewed: July 25, 2025

    8.0
    We love to stay here, we love the location and comfortable.
    • Leisure trip
    • Family with young children
    • Two Bedroom Suite with One King and Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    breakfast options.

    My family absolutely loves to stay in the two bedroom suite. We love the comfortable, spacious and clean rooms.

    Stayed in July 2025

  • Reviewed: June 20, 2025

    7.0
    Could have been better!
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nick who checked me in and the dirty carpets.

    The suite had plenty of space.

    Stayed in June 2025

  • Reviewed: May 19, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    one elevator

    the staff was very good and very helpful.

    Stayed in May 2025

  • Reviewed: May 15, 2025

    8.0
    very good hotel with great service
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    thin walls

    very clean and spacious

    Stayed in May 2025

  • Reviewed: May 7, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two Bedroom Suite with One King and Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The size of the suites

    Stayed in May 2025

  • Reviewed: April 7, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Great location for our family events

    Stayed in April 2025

  • Reviewed: March 3, 2025

    8.0
    Antoinette was the sweetest lady and incredibly helpful.
    • Leisure trip
    • Family with young children
    • Two Bedroom Suite with One King and Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was great

    We had a great stay

    Stayed in February 2025

  • Reviewed: January 20, 2025

    8.0
    Nice stay
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Property was clean and quiet

    Stayed in November 2024

  • Reviewed: January 9, 2025

    9.0
    After long flight delays, I was greeted with a smile and wonderful professionalism from front desk clerk. She made sure
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff was very friendly. Facility was in a good location.

    Stayed in January 2025

  • Reviewed: January 5, 2025

    8.0
    Very Good
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The fountain out front

    Stayed in January 2025

  • Reviewed: January 3, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Weak breakfast choices

    Spacious room. Good supplies furnishings, dishes etc

    Stayed in December 2024

  • Reviewed: January 3, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Good location

    Stayed in January 2025

  • Reviewed: December 28, 2024

    7.0
    It was fine, just the sofa bed mattress 🙁
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I made a reservation for 7 so we had to use the sofa bed and we are ok with that but the mattress of the sofa bed was very very very uncomfortable, it was lumpy and uneven.

    Breakfast and the staff very kind

    Stayed in December 2024

  • Reviewed: December 2, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast on the second day ran out of food

    Everything except for the breakfast on the second day

    Stayed in December 2024

  • Reviewed: October 28, 2024

    9.0
    Wonderful
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The elevator was little loud & slow

    It was clean & the front desk reps were great.

    Stayed in October 2024

  • Reviewed: September 12, 2024

    9.0
    Yes, we would happily stay here again, even if there were issues. This is a very nice hotel.
    • Leisure trip
    • Group
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights

    Check in time was 3pm. We arrived at 2:45 and told that it would be 30 minutes before we could check in and go to our room. 45 minutes later we were still waiting to get in the room and were told additional time was needed to get the room cleaned. Unfortunately, we had travelled eight hours and needed to get changed and freshened up for the funeral we were attending. We had to change our clothes in the public restrooms and were unable to do any other personal hygiene. When we left the property at 4:00 pm our room was still unavailable and we left our luggage securely locked up with Raul, the desk clerk because it was 114f degrees and our luggage could not be left in the car without air conditioning while we were attending . Raul did all that he could, but we were already emotional regarding our trip and going to the funeral feeling all grubby and disheveled was upsetting. The room was very clean and comfortable with a fresh clean scent when we returned later that night, but the rooms have always been beautifully cleaned when we have stayed here in the past. We were also charged for parking, which was not mentioned in our booking, and the notification was emailed to me at a later date. We had not been charged for parking during our last stay here in April 2024.

    Loved the location, wonderful breakfast, cleanliness, and calm ambiance. We have stayed here before, notably in April of this year and we feel very comfortable here. There are easily accessed restaurants and Starbucks close by and the hotel has a nice selection of food, drinks, and snacks available for purchase if you don’t want to leave the property. We feel very safe and secure coming in and out of this hotel as there is always someone at the desk who makes a special point of greeting us as we attend our commitments so far from home. It is located just off of the freeway, but the rooms are very quiet and the easy access to the freeway makes it easy for us to navigate this unknown area. The air conditioner has an easy to use thermostat which is a lifesaver. There are luggage carts available to unload the car in one trip with numerous hooks for bags and smooth rolling wheels, making it easy to use. This place reduces a lot of the anxiety associated with traveling to and staying in unknown places.

    Stayed in September 2024

  • Reviewed: July 31, 2024

    9.0
    Nice family resort good location
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Maybe more variaty on the breakfast menu

    Nice family hotel. Spacefull room. Good location. Nice staff. Good breakfast.

    Stayed in July 2024

  • Reviewed: July 11, 2024

    9.0
    I would stay again but I think they are upcharging for that parking fee
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It really was fine. We would definitely stay again. Oh! They charge for parking and there is no reason for that at all! Plenty of space.

    It was very quiet! So rare in a hotel and so nice. It was super close to the college my son is starting at and easy to get to everything we needed.

    Stayed in July 2024

  • Reviewed: June 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The elevator was broken, wasn't fun to carry our luggage up to the 4th floor. Room was nice but could use a few upgrades, furniture is just old you can tell.

    The breakfast was good in the morning.

    Stayed in June 2024

  • Reviewed: May 27, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Some of the saff doesn't really greet people or have common courtesy. One of the front desk clerks didn't even acknowledge when greeted until I insisted twice with my greeting. Until then, he kind of mumbled. For some of the staff, not all, it seems their best practice is to avoid client interactions altogether. It gives the impression we, the guests, are bothering them by just saying hi.

    Clean facility, good breakfast for the price. Room was decent size.

    Stayed in May 2024

  • Reviewed: May 22, 2024

    8.0
    Family Fun
    • Leisure trip
    • Solo traveler
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The towels felt like sandpaper. The pillows were flat, and the bed was hard

    The stay was wonderful. The staff were kind. Judith and her night coworker were the best. Wish I could remember her name. My little boy loved her he called her Tia. It was quiet, clean, and enough parking, which is a plus

    Stayed in May 2024

Showing 1 - 25

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