3104 Golden Road , Tyler, TX 75701, United States
#13 of 37 hotels in Tyler
Guests' ChoiceBased on 95 hotel reviews
8.2Cleanliness
8.7
Comfort
8.6
Location
9.0
Facilities
8.5
Staff
8.8
Value for money
8.3
Free Wifi
8.7
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End of dialog contentReviewed: August 28, 2025
Sweetlips1
United StatesCarpet, but they were renovating
Everything Else other than the carpet especially on the elevators
Stayed in August 2025
Reviewed: March 28, 2025
Mardonna
United StatesYour guy that worked the desk was so pleasant
Stayed in March 2025
Reviewed: March 10, 2025
Francis
United StatesShower floor were EXTREMELY slippery !
Clean and good location
Stayed in March 2025
Reviewed: February 17, 2025
Glenn
United StatesBedroom door wouldn’t close completely.
Very nice property. The room looked different from the one I booked but it was okay.
Stayed in February 2025
Reviewed: January 25, 2025
Brittany
United StatesI don’t like the fact that housekeeping only comes every other day. If you’re staying more than one night, make sure you ask for extra towels depending on the size of your family.
Great location with multiple entrances & exits to make the guest flow easy. The room was a really nice size and the bed was very comfortable.
Stayed in December 2024
Reviewed: January 22, 2025
John
United StatesIt didn’t have hot tub
Very nice priced
Stayed in December 2024
Reviewed: December 19, 2024
Cassandra
United StatesThe refrigerator door was very inconvenient. Tissue and soap dish was broken
we had a lot of space and was very comfortable
Stayed in December 2024
Reviewed: September 3, 2024
Jonathan
United StatesThe lobby was FREEZING cold for breakfast, but the third floor was muggy and hot in the hallways. Confusing temperatures. The maid kept walking into the room and asking when we were leaving, all before check-out.
Beautiful hotel
Stayed in September 2024
Reviewed: July 19, 2024
Chris_z
United StatesPeople smoking weed on our floor completely ruined the stay. Hot water was lost one night and had to take a cold shower. Was told by the front desk to "give it a little while, everyone is probably taking showers"... It was 11:30 PM.
Pretty clean and up to date. Comfortble bed. Pillows could have been better.
Stayed in July 2024
Reviewed: July 9, 2024
Christy
United StatesI originally booked my room on May 8. The booking said "this room has 3 beds". Meaning 2 regular beds and 1 pull out sofa bed. I have the email, still, where it says that. When I checked in and went to the room it was 1 bed and a pull out bed. This was not the room I booked. I went to the front counter to tell the guy& showed him my conformation email. He said that's all they had. He said they don't have any like what my email says .. I had my partner, son and daughter and I needed 3 beds cause they do not want to share a bed. I was very very upset but didn't want to ruin their vacation so we went and bought air mattresses for them and had that in that little room that yal stuck a family of 4 in 😟 On our checkout day, we were walking down the hall and the maid was cleaning a room a couple doors down from ours. I peeked in. It was the room I originally booked. 2 beds, separate area with pull out couch bed, totally private bathroom. THAT was supposed to be the room we got. Or one just like it. I would have never booked all 4 of us in a little space like yal stuck us in, telling me that you do not have any rooms in this hotel like the one I booked. If it weren't for that I would have loved our stay with yal. We were considering extending our stay, but we just couldn't do another night so cramped up like that. I don't know where the disconnect happened but I feel like after I showed the guy at the front counter the conformation of my booking--Where it said we had a room with 3 beds-- he should have corrected it. But he didn't seem to care much at all. In fact he said "there are no rooms like that here" meaning the 3 beds.. I still have that email conformation if anyone cares to follow up and see what room we were put in vs the room I actually reserved when I lined this family trip out for us a month ahead of time.
It was close enough to everything. The ladies who worked the breakfast and front desk were amazing. The pool got reopened earlier than expected.
Stayed in June 2024
Reviewed: April 18, 2024
Palle
DenmarkExpensive!
Stayed in April 2024
Reviewed: March 25, 2024
Jennifer
United StatesSome things in room needed fixing , stopper in sink , we wear contacts and need to be able to close it but wasn’t connected so couldn’t open and close. Some outlets didn’t work.
Breakfast was Ok Coffee was great!
Stayed in March 2024
Reviewed: January 7, 2024
Phyllis
United StatesThe room was nice and clean, but the carpet on the floor in the room was not appealing at all, it almost looked like dried up dog poop stains on the floor in several spots. The main lobby furniture was very dirty as well as the dinning area chairs, and lastly the hallways and elevator carpet needs to be taken up.
The room was spacious
Stayed in December 2023
Reviewed: June 20, 2023
Lisa
United Statesevery carpet was dirty with stains, yuck!
the breakfast and the room size was great!
Stayed in June 2023
Reviewed: May 12, 2023
Bill
United StatesThe price was very good and the rooms very spacious. Everything was neat and so very clean. Staff was pleasant. The breakfast was average but area was very nice.
Stayed in May 2023
Reviewed: April 2, 2023
Sharmonica
United StatesI wish there was a door to separate the bathroom/sink area from the king bedroom suite.
The staff was extremely kind and helpful. Beauty hotel suite!
Stayed in March 2023
Reviewed: September 19, 2022
Jeff
United StatesCarpet in halls bad design.
Stayed in September 2022
Reviewed: August 5, 2025
Kathleen
United StatesBreakfast was until 9. Oatmeal was watery.
Great hotel. Very clean and the bed was very comfortable.
Stayed in August 2025
Reviewed: August 2, 2025
Shelby
United StatesNo complaints
The location and the staff
Stayed in August 2025
Reviewed: February 3, 2025
Jakeme
United StatesThe room and kitchenette
Stayed in February 2025
Reviewed: January 3, 2025
Vernon
United StatesWhen you reach out to the property nobody responds they rip you off I'll never return
Nothing
Stayed in January 2025
Reviewed: December 19, 2024
Jill
United StatesNeeds repairs, many repairs!! Had to change rooms, next room had problems too, but too tired to change again!
Location
Stayed in December 2024
Reviewed: October 23, 2024
Gladys
United StatesClean and accessible
Stayed in October 2024
Reviewed: August 25, 2024
Sean
United States1 washer was broken . The jacuzzi was broken. All the treadmills were not working.
Locations
Stayed in August 2024
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