There are lockers, but you would need to bring your own lock, and as far as I could see, there was only one locker per 2-person bunk bed. I don't know that this has anything to do with the hostel staff or owners, but this wasn't very social compared to other hostels I've been to. There seemed to be some solo travelers and some groups (some very large), and I think in two nights, I only saw one instance where two people not from the same group had a conversation. I don't know if that's typical for this hostel. Maybe we all just happened to be introverts.

I've been to more hostels in Europe than in North America, so my basis for comparison might be a little off, but this was by far the biggest and well-equipped hostel I've been to. There's a very large lounge with a kitchen, plenty of bathrooms and showers, and even curtains on the beds. I saw them going through cleaning multiple times a day.

Stayed in April 2024

Extra pay for left baggage at check-out day.

Location was perfect. The facilites were great. Excellent kitchen.

Stayed in April 2024

Dust on the bed, and warm in the room.

The breakfast, where the hotel is

Stayed in May 2024

Beds can be a bit more comfy and there is a lot of noise coming from the street. So be aware of that and bring your ear plugs ;)

Location is amazing. It's walking distance to downtown. Also it was nice places to go and visit nearby. I like the relaxation lobby in the second floor. Good to chill after a busy day doing tourism.

Stayed in April 2024

Given this is the land of lawsuits, it's understandable that they have a liability waiver (though many smaller hostels I stayed in the States don't have it, guess they couldn't afford lawyers, unlike this one). It left a bad first impression nonetheless, as if you went to a restaurant and the first thing they served was a waiver for all food poisoning liabilities. And the way their staff handled it didn't help either. Their reply, when asked some questions, was basically it's what it's, take it or leave it. They lacked the common warm feeling in hospitality service, and were more like bureaucrats - polite enough in interactions, but grudgingly. Their price was comparable to most American hostels I stayed at but that also means it is more expensive than the global rate. Wifi signal in the kitchen area was fine but if your room is far from it then signal strength would drop significantly

I stayed in a dorm and, facilities wise, it was one of the best hostels I stayed at. It was a 10-bed dorm but it was clean and very spacious (other hostels would make it 16 bed). My room has big windows so it gets lots of natural sunlight (but I guess most other rooms won't be similar as mine is at the end of the hallway). Everything wasn't brand new but certainly not dirty and worn out either. The bathroom also looked clean and well maintained.There is a common area with pool tables but not many people there. The location is very convenient for sightseeing as it's in the city center (or downtown as Americans called it) and 5-10 minutes walking for metro/bus stations.

Stayed in May 2024

The listing said the room would have 2 smart TVs and there wasn't a single TV of any kind in the entire suite. This mattered because we were traveling with a 1 and 3 year old and Grandpa was going to babysit while my husband and I went out at night and we were relying on him being able to play movies on the TV to entertain the kids. We also assumed we could watch the Bucks playoff game so we can back to the room to watch it and couldn't.

Stayed in April 2024

It’s a great hostel. I liked the free breakfast. The hostel is in the heart of the downtown and all the tourist spots are at a walkable distance. There’s also subway connection near to it. It has a common area where you can gather play games there are charging spots everywhere and the dining area is also very good.

Stayed in April 2024

Uncomfortable bed

Stayed in April 2024

There was only one working toilet and shower on my floor for a dorm of 10. While the cost is comparable for the US, it is still expensive for a dorm bed.

Good location for downtown Chicago, with sights and restaurants in close proximity. Clean and comfortable, good breakfast, and with a lovely chill-out area. The free walking tour was also good.

Stayed in April 2024

Great location and efficient staff. Lovely room

Stayed in April 2024

Bathrooms would be found very dirty sometimes. And I think a homeless guy with a very bad smell would sleep in the room.

Great location.

Stayed in April 2024

Activities that they organise to socialise, location, breakfast amazing included in the price

Stayed in April 2024

Air con was loud

Everyone was very nice, great location

Stayed in March 2024

Nothing

Really clean nice common room

Stayed in April 2024

The first days, the common area in which our rooms was, was extremely hot, I have no idea why but it was fixed after we asked them to. The ladder for the twin beds is extremely uncomfortable in my opinion 🙁

The bathroom was mostly clean and it was shared only between 4 rooms. The beds were pretty comfortable, the location is great, the staff is friendly, the hostel hosts a lot of free activities which is absolutely awesome, the common area is also great and you can use it even after check-out if you've got a flight later in the day, the breakfast was pretty decent.

Stayed in April 2024

Bathroom arrangement was less than optimal. Breakfast was quite basic and bland.

Bunk bed was nice; great price

Stayed in April 2024

There should be a padlock for rent or borrow. Buying the new padlock is not eco-friendly. $4 fee for bag storage after checkout should be got rid of.

Location is great; close to everything downtown. Room is clean. Breakfast is not fancy but it's value for your money.

Stayed in April 2024

I like everything aside some of the kitchen staffs who are always frowning their faces.

The location, tight security,neatness, breakfast, friendly staffs and Serenity

Stayed in April 2024

Great location in the Loop near Metra and other public transpo. Free breakfast gave you a starting foundation with juice, coffee, toast, and fruit. Locker has ample space for storage and there was a light by my bunk.

Stayed in March 2024

I had to change my dates for just a little bit in the last minute due to the flight delay so I asked my friend to tell to staff at the counter and request to not to charge me for the night I couldn't get there. the personnel accepted but charged her card for the full price. This happened while I already had reserved the place for another night and had just asked them to "switch" the dates for me so I wouldn't had to for the night I wasn't there. I contacted costumer service through Booking and they said I should follow-up with the hustle, however, the hustle staff directed me to the Booking too...

breakfast the simplest and ok. coffee and hot water are available for 24/7 which is very good. the dorm mattress are 5 out of 10 for me and honestly it was clean. location also is very great.

Stayed in March 2024

It was cold in the rooms with very thin blankets, had to throw extra layers on me so I wouldn't be cold at night. Very heavy and Loud Doors that would slam in the bedrooms.

Nice privacy in the bed with the curtains. Spacious showers. Plenty of breakfast option !

Stayed in April 2024

If you drive parking will equate a regular room

Stayed in March 2024

in the street there was some homeless people that make the place not too much safe

I like the most ,that is near to a lot of bus station

Stayed in April 2024

I would have liked that they didn't charged extra to keep bags

Everything was clean, and the amenities where in good conditions

Stayed in April 2024