No security or cameras someone broke into my car in their parking lot 😒

Location is great 👍

Stayed in July 2025

The parking

It was clean

Stayed in June 2025

Downtown Oakland is a very strange place. It seems to be ghost city during the day, and a racing track at night. The breakfast at the hotel was poor and the noise from the street at night was loud and creepy.

The hotel was clean, spacious, and a block and a half from the BART station (which was the main thing for us). The price was unbeatable. The front desk was responsive.

Stayed in July 2025

Parking

Stayed in June 2025

Too expensive

The room was clean

Stayed in June 2025

Laundry was mentioned as an amenity but was unavailable. At one point I couldn't get into the building because the card reader at the outside door was broken. I had to get new key cards every day since they stopped working daily. This might have been for security, but if that's the case, it'd be nice to know, and no one informed me that they'd need to be reset daily. The room was small with minimal natural lighting. The neighborhood did not feel safe; there were multiple concerning crime alerts within a mile while I was there, though I did appreciate the safety guide that was provided by the hotel. I think next time I visit I'll stay in Berkely.

The staff was friendly. The room was mostly quiet. Free breakfast and coffee. Walkable to lots of bars, restaurants (many vegetarian with options), entertainment, and public transport.

Stayed in May 2025

Compared to other more luxurious hotels, the basic facilities here are somewhat limited. For example, the lobby is quite small and not very spacious. The room I stayed in was also very small, with an odd layout — it could only fit one bed, and the desk was quite small, yet the hallway inside the room was unnecessarily long, which felt like wasted space. Additionally, the bathroom didn’t provide toothpaste or body wash — only shampoo was available. The hotel is located in downtown Oakland, and the surrounding area may not always feel very safe. This is not the hotel’s fault, but rather a reflection of the neighborhood. One night around midnight, I was approached aggressively by a homeless person, which made me feel quite unsafe.

The location is excellent — it’s very convenient for transportation and made it much easier for me to get around the city. The staff were responsible, professional, and very friendly. The hotel also offers breakfast and some additional services that guests might find useful.

Stayed in May 2025

The room was tiny as was the hotel in general, including the hallway and elevator. Photos of the room and hotel online do not match the facility.

Staff was nice and helpful. Bathroom was decent.

Stayed in May 2025

The room

The room was very tiny, no refrigerator no microwave, very hard to access the air conditioning which we turned on manually. For this this tiny room we just need a little table thanks

Stayed in May 2025

remote did not have good batteries

Friendly staff and clean

Stayed in May 2025

Upon arrival, we waited about 10 minutes before someone came to the front desk to check us in. Once they arrived, the check-in process was smooth and the staff member was very friendly and was kind enough to upgrade our room from a double bed to a suite. However, when we got to the room, the door was left slightly open and there was a cart with tools inside. We informed the front desk, and they promptly removed the cart. Unfortunately, the room experience continued to be a bit unsettling—while we were resting, an employee knocked on the door but entered the room before we had a chance to respond. We were startled and called out to them, but the employee left without saying anything. Additionally, the shower had incredibly low water pressure when the hot water was on, which made it impossible to use. To top it off, the power went out about an hour before we were planning to check out. I’m not a very picky person when it comes to hotels, however this was hands down the worst experience I’ve had at one. The staff were friendly enough but someone just walking into our room made me and my friend incredibly uncomfortable. Not being able to take a shower was rough and the power going out at the end was just the cherry on top.

Stayed in April 2025

Price, and location

The toilet was not flushing. I then asked for a plunger, which then came from the cloak room soiled including vomit on it. Person did not bother to give a clean one.

Stayed in April 2025

Mattress was too firm for me. Milk in the fridge was off both days I was there.

Good location closer to BART station. Interesting restaurants nearby. Excellent for going to concerts at Oakland Arena. Friendly staff. Clean room. Breakfast was ok, but the staff was attentive.

Stayed in April 2025

Location, but Oakland is Oakland ya know

I really liked the front desk people. Quite friendly!

Stayed in March 2025

The breakfast didn’t have eggs. They only had blueberry muffins-I don’t like blueberries. I wish there was a microwave in the room. More soap and toilet paper should be provided.

Quaint hotel, good heating, large and comfortable bed, having an iron provided and hair dryer. I like the hair products. the room was nice and quiet.

Stayed in January 2025

The room was a double bed room, it the smallest room I have ever been in, with what it felt like a twin size bed. $160 a night was not worth the size of the room

Stayed in February 2025

Coffee was unavailable

Breakfast was adequate

Stayed in February 2025

Great location. Super clean and comfortable.

Stayed in January 2025

Breakfast. It is not what was described in the booking.com website.

I like the location. It is great. Lake Merrit is walking distance. and also I like the facility and room is clean. Most of the staff members are nice.

Stayed in December 2024

I ordered online the room.with two beds for two people. I was shown a pic of two beds and I said I j wanted that room at the price that was shown with it-- double beds, 2 beds. I got one tiny bed me and my friend had to share and a very small room, not like what the picture showed at all...so it was misleading Not the end if the world but...was disappointed.

Clean, friendly, competent, nice room.

Stayed in November 2024

I wish it were clearer on their website that here IS PARKING NEXT DOOR AT NO COST. I drove around all over downtown Oakland looking for overnight parking, even paid at one lot only to be told too late that I couldn’t park overnight and couldn’t even be in their corporate building when I tried to get info about local parking. I eventually called the hotel desk exasperated after an hour, only to find out that I could park god free in the lot next door, except that there was no night security, if that was ok with me, which it was.. There was no sign at the lot saying that it was for hotel patrons, either.

Location and price, ease of booking and paying.

Stayed in September 2024

Same

Stated prev same

Stayed in November 2024

Location

Stayed in November 2024

No real respect but the staff are hard worker

Quiet clean

Stayed in September 2024