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Reviews of MainStay Suites Raleigh North 2 stars

2601 Appliance Court, Raleigh, NC 27604, United States

#77 of 78 hotels in Raleigh

Guests' Choice

Review score

Based on 110 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.6

  • Location

    7.0

  • Facilities

    6.9

  • Staff

    7.1

  • Value for money

    6.9

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 5 January 2025

    5.0
    Very poor customer service and have the appliances were broken
    • Business trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Way too much to type here

    Horrible overall experience.

    Stayed in January 2025

  • Reviewed: 29 July 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed was uncomfortable and i didn’t get my $50 down payment back even though I left the room exactly how I found it

    The rooms were nice and clean and in a convenient location

    Stayed in July 2024

  • Reviewed: 1 August 2023

    7.0
    I won't stay again unless they have a better breakfast.
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Could have changed the sheets and had a trash container in the room.

    There wasn't much for breakfast, but we didn't eat breakfast anyway.

    Stayed in July 2023

  • Reviewed: 8 May 2023

    7.0
    Bed was clean, there were no bugs, and the room was under $100. Great place to be sleeping, then you don’t have to see w
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clearly not maintained very well— walls, floors and doors were all dirty everywhere. Stairwells smelled like urine and there were full trash bags of trash on the 3rd floor landing—

    location, rate

    Stayed in May 2023

  • Reviewed: 13 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn't have a tash can and the bathroom open was off the hinges

    The room was nice a comfortable

    Stayed in April 2023

  • Reviewed: 15 March 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Studio with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in February 2023

  • Reviewed: 10 November 2022

    6.0
    serves it purpose but makes you thrive for better
    • Business trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    roaches, dealing and barely breakfast plus they raised the price 106$ DURING my stay, no heat or sound out of living room tv

    kitchenette comfortable

    Stayed in November 2022

  • Reviewed: 1 August 2025

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Honestly the hotel is very unclean. I was told they’d change towels every 3-4 days and never did!! House keeping is supposed to go in on Thursday’s but nada. The elevator stopped working on our fourth day there and had to use the stairs. You can’t access the stairway from out side you must go in through the front entrance. Also I find it extremely important to have a smoke alarm in the room where there’s a kitchen but there was no smoke alarm. Also while trying to use the kitchen the lights kept flickering on and off. You do have to pay $5 for a towel exchange keep in mind

    From the outside it seems nice. Once you go in very different

    Stayed in August 2025

  • Reviewed: 17 July 2025

    9.0
    Superb
    • Business trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Great parking, good space, clean kitchen (suite), comfortable accommodations, friendly staff.

    Mr Patel and his team were on top of their game striving to see to it that our stay exceeded our expectations! Though the unit we were in had some minor damage from a previous guest, the on site staff worked diligently to ensue that we were happy and well taken care of.

    Stayed in July 2025

  • Reviewed: 23 March 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One Room Suite with Roll-In Shower - Disability Access/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything was excellent

    Everything was excellent.

    Stayed in March 2025

  • Reviewed: 15 August 2024

    10
    Beautiful
    • Business trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Nothing don’t change a thing

    I like it was very clean, a safe place the. Staff greeted me with a smile an they are courteous an polite

    Stayed in August 2024

  • Reviewed: 23 July 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The absolute WORST hotel experience ever. First we showed up, there was zero mention on construction going on in the hotel. We became aware of it as we were walking to our first attempted placed room. We couldn't get into the first room or close the door without my full body force because the door was broken. We were put in a second room and it was apart of the "remodeled" rooms. However, it was still DIRTY! Stains everywhere, hair all over the bathroom floor. Tables were sticky. And the TV was wobbly/broken. Everything about this hotel was bad. On top of that, let's add that the power went out one of the nights and NOONE could get ahold of anyone at the property. No back up generators and in the middle of a heat wave. Both Booking.com and Choice hotels attempted to reach the manager. Both calls and emails were left unresponsed. Also to add, as we were in our car cooling down because it was hot in our room, some random people start fighting in the parking lot and cops came, so they do not monitor their parking lots too well considering we went back in and the person didn't even know the cops were there. To add, as a parent, I am so glad I did not have my kids with me. Look at the pictures I posted. This was just on our walk to our room! POWER tools out, drywall plastered all over the hallway floor it wasn't even safe for me to walk around in flip flops just in and out of the hotel. Oh and one more thing, it is a very unsafe feeling to see and know that the the security cameras video is at the front desk on at all times for any guest to view rather, stalk, and enjoy knowing every room guests are in... right from the couch right in the front area, anytime (unless the power is out). The video of every hallway is showing real time, rather or not there is a person at the front desk. And they rarely were, we had to call the number at the front desk and wait for someone to come to it.

    Nothing.

    Stayed in July 2024

  • Reviewed: 9 April 2024

    1.0
    Very poor
    • Leisure trip
    • People with friends
    • One Room Suite with Roll-In Shower - Disability Access/Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The rooms are dirty, there are roaches, the rooms have a stench, the bathroom doors did not close, there was no hot water in one of the rooms, the couches and chairs in the room had stains, the refrigerator was not clean.

    The front desk staff members were nice and friendly.

    Stayed in April 2024

  • Reviewed: 26 March 2024

    10
    Exceptional
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Loved the staff and the cleanliness of the room and property 10/10

    Stayed in March 2024

  • Reviewed: 25 November 2023

    9.0
    Great!
    • Leisure trip
    • Solo traveller
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There isn't anything that I didn't like about the experience.

    It was peaceful and I will be there again.

    Stayed in November 2023

  • Reviewed: 17 October 2023

    1.0
    I'd definitely give them a 4.5 outta 10 never again
    • Leisure trip
    • Solo traveller
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing but two jay and James was respectful an understanding but I wasn't Accommodate it did I say right

    That checked me in to a room with no hot water in none of the TVs work .... so I was. Switched to another room same floor but same issues only this room had no latch on the door or boot lock ... the front man james was very polite about the the situation so was the new owner bit it still didn't take away the fear of sleeping somewhere with no links alone with no TV or anything to take my mind off theses thing guys standing around the buying made me very uncomfortable do to me being transgender... I'd never recommend any to stay there I definitely would like to speak with someone in regards to this but could never get intoch with any... I was also placed on the do not rent list because of situation that had nothing to do with me people staying at the hotel uabove me in below me was so loud 4⃣ a second I thought it was intentional.... I'm very disappointed in I pay 103$ a night for 3 or 4 day before the the new owner jayy had told me I could use the choapp in pay 70 bucks ... afull refund would be lovely if possible... I really won't to take further action because I'm homeless transgender in I feel like it had a lot to do with my stay being as uncomfortable as it was ... they assumed things clearly because of hoe I was treated james and jayy we're helpful in made me feel better I'd why I stayed as long as I did but a email or call from corporate would be a lil better so that way u could go into further detail ... I'm pissed 904-898-0584

    Stayed in September 2023

  • Reviewed: 10 October 2023

    10
    GREAT
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    IT WOULD HAVE BEEN BETTER IF THEY WOULD HAVE HAD EVERYTHING THE EGGS THE MUFFIN THE ORANGE JUICE IT WOULD HAVE BEEN A LOT BETTER

    NOT GOOD

    Stayed in October 2023

  • Reviewed: 12 September 2023

    3.0
    Poor
    • Business trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nothing

    Stayed in September 2023

  • Reviewed: 9 September 2023

    2.0
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 29 August 2023

    8.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The guest throw trash in the parking lot. The hotel was just bought by a new owner. They are working on making things better. I clean my own room, so for me it isn't a big deal. I see the staff cleaning things I noticed that need to be clean. That tells me they are working in cleaning the place up. I have seen improvements since I have been here.

    The staff is great. My stay was great. I had an issue with my reservations and they were so kind and patient. The manager went above and beyond to fix my reservation. Been here a few weeks and never seen a bug. Staff is good about making sure you have clean sheets and towels. They really try to make you feel welcome and homey.

    Stayed in August 2023

  • Reviewed: 14 August 2023

    1.0
    The nastiest hotel I ever been to.
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds and Dishwasher - Non Smoking/Interior Corridor
    • Stayed 1 night
    • Submitted via mobile

    The hotel room was nasty, we were scared to lay under the covers, the windows were missing screens and we had to open them cause the room smelled like urine. The floor was dirty, it was large pieces of wood around the room. Absolutely terrible.

    Nothing

    Stayed in July 2023

  • Reviewed: 31 July 2023

    1.0
    DISCUSTING
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very dirty and disgusting. Broken sink, broken sofa bed, roaches, dirty bath tub, no toilet paper. The first room they sent us too wasn’t even ready from last customers. Had long strands of hair in the toilet, heavily stained and soiled mattresses on bed and sofa bed.

    Nothing at all. Property was very dirty and disgusting

    Stayed in July 2023

  • Reviewed: 31 July 2023

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bad room smells really bad broken sink dirty nothing it’s good here

    Nothing

    Stayed in July 2023

  • Reviewed: 31 July 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • One Room Suite with Roll-In Shower - Disability Access/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Got to the premises, and they didn't have a room available even though I had a reservation. Very disappointed

    Stayed in July 2023

Showing 1 – 25

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