Reviews of MainStay Suites Raleigh North 2 stars
2601 Appliance Court, Raleigh, NC 27604, United States
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Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewFrom the outside it seems nice. Once you go in very different
Honestly the hotel is very unclean. I was told they’d change towels every 3-4 days and never did!! House keeping is supposed to go in on Thursday’s but nada. The elevator stopped working on our fourth day there and had to use the stairs. You can’t access the stairway from out side you must go in through the front entrance. Also I find it extremely important to have a smoke alarm in the room where there’s a kitchen but there was no smoke alarm. Also while trying to use the kitchen the lights kept flickering on and off. You do have to pay $5 for a towel exchange keep in mind
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewMr Patel and his team were on top of their game striving to see to it that our stay exceeded our expectations! Though the unit we were in had some minor damage from a previous guest, the on site staff worked diligently to ensue that we were happy and well taken care of.
Great parking, good space, clean kitchen (suite), comfortable accommodations, friendly staff.
Mr. Jason, Thank you for sharing your honest feedback with us at MainStay Suites Raleigh North. We value your insights and will use them to enhance the overall guest experience. It was a pleasure to host you during your stay. We look forward to welcoming you back in the future. Our team is committed to making each visit comfortable and enjoyable. General Manager
Mr. Jason, Thank you for sharing your honest feedback with us at MainStay Suites Raleigh North. We value your insights and will use them to enhance the overall guest experience. It was a pleasure to host you during your stay. We look for… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 March 2025 · Stayed in March 2025
Verified reviewEverything was excellent.
Everything was excellent
Hello Davis, Thank you for taking the time to complete an online review regarding your recent stay at MainStay Suites Raleigh North. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Guest Relations Manager
Hello Davis, Thank you for taking the time to complete an online review regarding your recent stay at MainStay Suites Raleigh North. Your feedback is important to us. Rest assured that we use your comments to continually improve to provi… Show more
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewHorrible overall experience.
Way too much to type here
Hello Madison, Thank you for your review. You flooded the bathtub which caused damaged in 2nd floor guest room. This is a major damage to the property and all guests are removed immediately per hotel policy. You had accumulated lot of trash and stolen laundry cart from other hotel. Police were called to remove you and your partner from the property.
Hello Madison, Thank you for your review. You flooded the bathtub which caused damaged in 2nd floor guest room. This is a major damage to the property and all guests are removed immediately per hotel policy. You had accumulated lot of tra… Show more
Reviewed: 18 December 2024 · Stayed in November 2024
Verified reviewReviewed: 2 November 2024 · Stayed in September 2024
Verified reviewReviewed: 9 October 2024 · Stayed in October 2024
Verified reviewReviewed: 15 August 2024 · Stayed in August 2024
Verified reviewI like it was very clean, a safe place the. Staff greeted me with a smile an they are courteous an polite
Nothing don’t change a thing
Thank you for your wonderful review of our staff and we hope to see you visit again soon.
Reviewed: 30 July 2024 · Stayed in July 2024
Verified reviewReviewed: 29 July 2024 · Stayed in July 2024
Verified reviewThe rooms were nice and clean and in a convenient location
The bed was uncomfortable and i didn’t get my $50 down payment back even though I left the room exactly how I found it
Hello Angela, Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Raleigh North. The Manager responded to you directly regarding the Incidental deposit which was refunded on 07/25/2024. Your feedback about staff and hotel cleanliness is important to us. We will use your comments to continually improve to provide the enjoyable experience for our guests. Guest Relations Manager
Hello Angela, Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Raleigh North. The Manager responded to you directly regarding the Incidental deposit which was refunded on 07/25&… Show more
Reviewed: 23 July 2024 · Stayed in July 2024
Verified reviewNothing.
The absolute WORST hotel experience ever. First we showed up, there was zero mention on construction going on in the hotel. We became aware of it as we were walking to our first attempted placed room. We couldn't get into the first room or close the door without my full body force because the door was broken. We were put in a second room and it was apart of the "remodeled" rooms. However, it was still DIRTY! Stains everywhere, hair all over the bathroom floor. Tables were sticky. And the TV was wobbly/broken. Everything about this hotel was bad. On top of that, let's add that the power went out one of the nights and NOONE could get ahold of anyone at the property. No back up generators and in the middle of a heat wave. Both Booking.com and Choice hotels attempted to reach the manager. Both calls and emails were left unresponsed. Also to add, as we were in our car cooling down because it was hot in our room, some random people start fighting in the parking lot and cops came, so they do not monitor their parking lots too well considering we went back in and the person didn't even know the cops were there. To add, as a parent, I am so glad I did not have my kids with me. Look at the pictures I posted. This was just on our walk to our room! POWER tools out, drywall plastered all over the hallway floor it wasn't even safe for me to walk around in flip flops just in and out of the hotel. Oh and one more thing, it is a very unsafe feeling to see and know that the the security cameras video is at the front desk on at all times for any guest to view rather, stalk, and enjoy knowing every room guests are in... right from the couch right in the front area, anytime (unless the power is out). The video of every hallway is showing real time, rather or not there is a person at the front desk. And they rarely were, we had to call the number at the front desk and wait for someone to come to it.
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Raleigh North. We apologize for the the power outage due to sever weather in the Raleigh area. According to Duke Energy (utility company) over 10,000 customers were impacted by the storm. Your feedback about staff and hotel cleanliness is important to us. We will use your comments to continually improve to provide the enjoyable experience for our guests. Guest Relations Manager
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Raleigh North. We apologize for the the power outage due to sever weather in the Raleigh area. According to Duke Energy (utility compa… Show more
Reviewed: 13 July 2024 · Stayed in July 2024
Verified reviewReviewed: 9 April 2024 · Stayed in April 2024
Verified reviewThe front desk staff members were nice and friendly.
The rooms are dirty, there are roaches, the rooms have a stench, the bathroom doors did not close, there was no hot water in one of the rooms, the couches and chairs in the room had stains, the refrigerator was not clean.
Hello Roderic, Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Raleigh North. Your feedback about staff and hotel cleanliness is important to us. We will use your comments to continually improve to provide the enjoyable experience for our guests. Guest Relations Manager
Hello Roderic, Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Raleigh North. Your feedback about staff and hotel cleanliness is important to us. We will use your comments to cont… Show more
Reviewed: 26 March 2024 · Stayed in March 2024
Verified reviewLoved the staff and the cleanliness of the room and property 10/10
Hello Lisa, Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Raleigh North. Your feedback about staff and hotel cleanliness is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Manager MainStay Suites Raleigh North 9198079970
Hello Lisa, Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Raleigh North. Your feedback about staff and hotel cleanliness is important to us. Rest assured that we use your commen… Show more
Reviewed: 25 November 2023 · Stayed in November 2023
Verified reviewIt was peaceful and I will be there again.
There isn't anything that I didn't like about the experience.
Hello Quentin, Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Raleigh North. We are under active renovation to further elevate room amenities and guest experience. Your feedback about staff and hotel cleanliness is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Manager MainStay Suites Raleigh North 9198079970
Hello Quentin, Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Raleigh North. We are under active renovation to further elevate room amenities and guest experience. Your feedback … Show more
Reviewed: 17 October 2023 · Stayed in September 2023
Verified reviewThat checked me in to a room with no hot water in none of the TVs work .... so I was. Switched to another room same floor but same issues only this room had no latch on the door or boot lock ... the front man james was very polite about the the situation so was the new owner bit it still didn't take away the fear of sleeping somewhere with no links alone with no TV or anything to take my mind off theses thing guys standing around the buying made me very uncomfortable do to me being transgender... I'd never recommend any to stay there I definitely would like to speak with someone in regards to this but could never get intoch with any... I was also placed on the do not rent list because of situation that had nothing to do with me people staying at the hotel uabove me in below me was so loud 4⃣ a second I thought it was intentional.... I'm very disappointed in I pay 103$ a night for 3 or 4 day before the the new owner jayy had told me I could use the choapp in pay 70 bucks ... afull refund would be lovely if possible... I really won't to take further action because I'm homeless transgender in I feel like it had a lot to do with my stay being as uncomfortable as it was ... they assumed things clearly because of hoe I was treated james and jayy we're helpful in made me feel better I'd why I stayed as long as I did but a email or call from corporate would be a lil better so that way u could go into further detail ... I'm pissed 904-898-0584
Nothing but two jay and James was respectful an understanding but I wasn't Accommodate it did I say right
Hello Kalin, Thank you for the feedback. The hotel staff asked you to leave the hotel as you had unregistered guests in your room and there were police called on two (2) separate occasions due to domestic disturbance. All guests are required to register visitors and guests staying in the hotel at the Front Desk by presenting a Government-issued ID. There are No Exceptions. Furthermore, the hotel policy clearly states that any guest creating a disturbance will be removed from the property immediately. You violated multiple hotel policies and were not allowed back on the property. You were also informed by the Front Desk staff that you are placed on a DO NOT RENT list for the property. Best Regards, Manager MainStay Suites Raleigh North
Hello Kalin, Thank you for the feedback. The hotel staff asked you to leave the hotel as you had unregistered guests in your room and there were police called on two (2) separate occasions due to domestic disturbance. All guests are requi… Show more
Reviewed: 13 October 2023 · Stayed in October 2023
Verified reviewReviewed: 10 October 2023 · Stayed in October 2023
Verified reviewNOT GOOD
IT WOULD HAVE BEEN BETTER IF THEY WOULD HAVE HAD EVERYTHING THE EGGS THE MUFFIN THE ORANGE JUICE IT WOULD HAVE BEEN A LOT BETTER
Hello Deborah, Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Raleigh North. We apologize for the breakfast availability. MainStay Suites is an extended-stay hotel with a full kitchen and thus breakfast is not provided as specified on the Property Information and ChoiceHotels.com. Your compliments about staff and hotel cleanliness is important to us. We will use your comments to continually improve to provide the enjoyable experience for our guests. Guest Relations Manager
Hello Deborah, Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Raleigh North. We apologize for the breakfast availability. MainStay Suites is an extended-stay hotel with a full ki… Show more
Reviewed: 9 October 2023 · Stayed in October 2023
Verified reviewReviewed: 6 October 2023 · Stayed in October 2023
Verified review