Opiniones del Extended Stay America Suites - Austin - Round Rock - South 2 estrellas

Dear David, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management

Dear David, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential prior… Mostrar más

Dear Maria, We appreciate your high rating and hope that you had an overall pleasant stay with us. However, we apologize for any billing-related concerns you had and if these were not resolved to your satisfaction. Thank you for bringing this to our attention, and we are grateful for your patience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Sincerely, Hotel Management

Dear Maria, We appreciate your high rating and hope that you had an overall pleasant stay with us. However, we apologize for any billing-related concerns you had and if these were not resolved to your satisfaction. Thank you for bringing th… Mostrar más

Dear Denova, Thank you for your valuable feedback. We are pleased to learn that you found our pricing to be appropriate. We remain dedicated to ensuring that all aspects of your stay, including the bathroom facilities, align with your expectations. We look forward to the opportunity to welcome you back to Extended Stay America in the future. Sincerely, Hotel Management

Dear Denova, Thank you for your valuable feedback. We are pleased to learn that you found our pricing to be appropriate. We remain dedicated to ensuring that all aspects of your stay, including the bathroom facilities, align with your expec… Mostrar más

Dear Guillermo, Thanks for your feedback! We're glad you found the location convenient and had a pleasant stay. However, we are sorry to hear that a lack of maintenance was an issue. We appreciate your input and will prioritize maintenance to enhance your experience for your next visit. We hope you will allow us a second chance to restore your confidence in us. Sincerely, Hotel Management

Dear Guillermo, Thanks for your feedback! We're glad you found the location convenient and had a pleasant stay. However, we are sorry to hear that a lack of maintenance was an issue. We appreciate your input and will prioritize maintena… Mostrar más

Dear Natividad, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team. We hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence. Sincerely, Hotel Management

Dear Natividad, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmo… Mostrar más

Dear Eleazar, Thank you for being our guest at Extended Stay America and for sharing your recent visit experience. It is nice knowing you had a good stay and were pleased with the price. However, we understand your disappointment in the room, and we are sorry for it. Your remarks are passed on to the team for improvement. Please return and give us a chance to serve you better in the future. Sincerely, Hotel Management

Dear Eleazar, Thank you for being our guest at Extended Stay America and for sharing your recent visit experience. It is nice knowing you had a good stay and were pleased with the price. However, we understand your disappointment in the roo… Mostrar más

Dear Kieurys, We are disappointed to read your feedback and hope you will accept our apologies for the issues you encountered during your visit. We wish we would have been given the opportunity to make it up to you before your departure, and we hope you will give us another chance to restore your faith in us. Thank you again for the feedback. We hope to welcome you back soon. Sincerely, Hotel Management

Dear Kieurys, We are disappointed to read your feedback and hope you will accept our apologies for the issues you encountered during your visit. We wish we would have been given the opportunity to make it up to you before your departure, an… Mostrar más

Dear Jorge, we appreciate you bringing your experience to our attention. Please accept our sincere apologies for the housekeeping issues. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods, services are available for a minimal fee, and linen exchange is available at the front desk at any time and complementary. Thank you for being our guest, and we invite you to come back and stay with us the next time you are in our area. Sincerely, Hotel Management

Dear Jorge, we appreciate you bringing your experience to our attention. Please accept our sincere apologies for the housekeeping issues. Please know, our housekeeping service is provided once a week for guests staying eight or more nights.… Mostrar más