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  5. Reviews of Extended Stay America Suites - Charlotte - University Place

Reviews of Extended Stay America Suites - Charlotte - University Place This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

8211 University Executive Park Drive, University Place, Charlotte, NC 28262, United States of America

#169 of 184 hotels in Charlotte

Guests' Choice

Review Score

Based on 244 hotel reviews

5.2

Score breakdown

  • Cleanliness

    5.9

  • Comfort

    5.9

  • Location

    7.3

  • Facilities

    5.5

  • Staff

    7.0

  • Value for money

    5.8

  • Free Wifi

    5.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 22, 2024

    4.0
    It was to check my managing with tough situations
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Location and staff was little friendly

    Stayed in May 2024

  • Reviewed: April 29, 2024

    4.0
    OUCH!
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Advertised breakfast, it was prepackaged snacks and coffee, no actual food. The rooms were uncomfortable and poorly maintained. Saw a roach. Expensive and disappointing. Oh, and $150 dollar charge that takes 3-5 business days to return to your bank account. OUCH. Will not be stay here again ever.

    The staff were the only redeeming feature to this place.

    Stayed in April 2024

  • Reviewed: February 20, 2024

    5.0
    I can say just fair. Although hard to sleep due to the exit door keep on banging.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The exit door use a door to go to the next floor and almost every minute banging. The breakfast is just a coffee. And please exterminate some small roaches and bugs right at the kitchen area.

    Location

    Stayed in February 2024

  • Reviewed: October 10, 2023

    6.0
    For what I had to travel there for made up for my stay at the hotel.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Could have been cleaner, had bugs in the bathroom, breakfast was not what was expected. Only offered coffee, oatmeal or muffin.

    The size of the room. The bed was ok

    Stayed in October 2023

  • Reviewed: October 3, 2023

    5.0
    Eh. Overpriced eh.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was ludicrous. Check in process was ridiculous.

    Breakfast was granola bars and individual packaged blueberry muffins, oatmeal packets and coffee. Horrible.

    Stayed in October 2023

  • Reviewed: August 20, 2023

    5.0
    Cost effective and in a good location, however, there were bugs in the room.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    When I arrived to my hotel room, there was already someone residing in it. Apparently, his room had been changed and they forgot to put it in the system. Our new room appeared to be fine when we first arrived but we were only in there long enough to set our things down. When we returned late that night, we noticed that there were roaches in the room. We didn't notify night staff as we didn't see them at the desk. We ended up taking a short nap and left at 6 in the morning.

    The staff Eymoni was very friendly and helpful.

    Stayed in August 2023

  • Reviewed: August 13, 2023

    5.0
    It was ok for what i needed atm
    • Leisure trip
    • Travelers with friends
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bugs (of the roach variety)in the bathroom

    Looked nice from the outside

    Stayed in August 2023

  • Reviewed: June 25, 2023

    5.0
    For an overnight stay it was ok. I wouldn’t stay more than that.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Elevator was broken. The stairwells smelled like urine. No supplies in the kitchen. No coffee maker in the room. Had to call front desk to get items sent to the room.

    The staff were great. Very nice.

    Stayed in May 2023

  • Reviewed: June 23, 2023

    4.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom and the elevator did not work

    Smelled bad Bathrooms were disgusting Saw some roaches running around in bathroom

    Stayed in June 2023

  • Reviewed: June 8, 2023

    4.0
    left the next day
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    elevator wasn’t working … loud music

    na

    Stayed in June 2023

  • Reviewed: May 31, 2023

    5.0
    ok
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The fact that people live there and some were loud and at times the halls would smell like weed.

    close to the race track

    Stayed in May 2023

  • Reviewed: May 31, 2023

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like nothing about the hotel or Booking.com

    I didn't like one thing because between Booking.com and the Hotel they over, booked the hotel, and it took me another 1 1/2 hours to find another hotel

    Stayed in May 2023

  • Reviewed: May 25, 2023

    5.0
    Fair
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No pots Not enough staff The redone to room saw paint every where

    Clean

    Stayed in May 2023

  • Reviewed: April 17, 2023

    4.0
    seemed to be short staffed but the staff was very friendly and helpful
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    got a room the tv didn’t work, looked like someone hit it with a rock, they then gave us another room that the refrigerator didn’t work

    staff was great, close to shopping and restaurants

    Stayed in April 2023

  • Reviewed: April 3, 2023

    6.0
    nope.
    • Business trip
    • Solo traveler
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    smelled bad. elevator didn’t work and had to carry luggage to 3rd floor with a fractured knee. there was no remote for the tv. staircase smelled like pee. people were in the hallway all times of the night.

    Ryan (I believe is his name) did the best he could to accommodate extra blankets for me. he washed and dried them on the spot and brought them to us. great location

    Stayed in April 2023

  • Reviewed: April 1, 2023

    4.0
    I’m beyond pissed
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing it smelled soo bad I couldn’t sleep there I had to leave the young man tried giving my money back the bed smelled hallway smelled I was ver disappointed I’ve tried reaching out no one one has contact me I want my money back half or all

    Nothing but the young man was trying too refund me but it wouldn’t let him

    Stayed in March 2023

  • Reviewed: January 1, 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the roaches‼️and bathroom wasn’t as clean as I felt it should’ve been also you can cook in the room but can’t smoke in the room that doesn’t make sense🤷🏽‍♀️

    location

    Stayed in January 2023

  • Reviewed: November 14, 2022

    5.0
    It’s a place to stay.
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    chewed furniture, smells from freezer, water damage in ceiling, smoke detector hanging off wall. breakfast was a joke

    it’s a hotel

    Stayed in November 2022

  • Reviewed: November 14, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was a lot of cockroaches everywhere in the room.

    Stayed in November 2022

  • Reviewed: November 7, 2022

    6.0
    Great Service, but Poor Functionality
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms quality probably meant my initial expectations, though I do believe with what I got I was overcharged on. The walls felt like they were pretty dry and probably could form cracks if they're not treated. I was provided a suite, which had like a mini kitchen at my disposal in the room which for the most part I didn't use on my visit. I did however utilize the refrigerator that was provided for some leftovers I brought back with me, and all the leftovers will find the next morning because they were mainly cookies, I didn't know that the refrigerator was abnormally at room temperature at best. The biggest offender I encountered of the value of what I have purchased was the water supply the hotel seem to have on demand. When I went to take a shower in the morning to get ready to leave, I noticed that the water coming out of the shower faucet was fluctuating between half the power it should have been and just barely trickling any water. This wasn't a problem for the shower exclusively, when I try turning on the water in both the bathroom and kitchen sink, only a small bit of water was coming out if none at all. It was only when I flushed the toilet that seem like the water supply came rushing back into all the faucets, if only temporarily, which should never be the case.

    The person I meant at the front desk was nice enough to accommodate for our needs and services. When I thought the door was jammed, they came up with me to see if they can unjam it for me which they did. The size of the room itself was pretty spacious too for one person to stay in, maybe even two if someone else was with me. In the bed was comfortable enough for me to immediately fall asleep once I hopped in.

    Stayed in November 2022

  • Reviewed: November 4, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    the roaches warm terrible.

    Comfortable

    Stayed in October 2022

  • Reviewed: September 26, 2022

    5.0
    Paid a lot for this room on a weekend of limited availability. Not worth what was paid.
    • Leisure trip
    • Solo traveler
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night

    A couple small bugs in the room upon arrival. There was some problem with the door in the past and you could tell it had been rehung. Hinges were coming undone when opening. Smelled like it had been smoked in.

    Stayed in September 2022

  • Reviewed: September 6, 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    woke up to roaches crawling; very uncomfortable

    Stayed in September 2022

  • Reviewed: September 5, 2022

    5.0
    Fair
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    The hallways were always dirty. The guest hanging out in the hallways all night. Basically all the time. The vending machine took my money and there wasn't any ice machines

    The price and the location. My room was very clean.

    Stayed in September 2022

Showing 1 - 25

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