8350 Brook Road, Richmond, VA 23227, United States of America
#70 of 75 hotels in Richmond
Guests' ChoiceBased on 52 hotel reviews
4.4Cleanliness
5.2
Comfort
5.0
Location
6.8
Facilities
5.1
Staff
6.1
Value for money
5.2
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: May 18, 2024
Ebony
United States of AmericaCustomer service, the change in pricing once I arrived, the availability of rooms
Smoking room
Stayed in May 2024
Reviewed: August 17, 2022
Jim
United States of Americathe bathroom door wouldn’t close without resulting in the door being stuck. there wasn’t a toilet paper holder. the entertainment center didn’t have any drawer pulls, just a plastic loop on one of the holes. there were used mattresses stacked up outside our window and remodeling debris and trash right outside our door. the floor was dirty and made my feet black.
location
Stayed in August 2022
Reviewed: May 4, 2022
Quaniqua
United States of AmericaMy toilet was clogged as well as the sink I feel that it was worth the amount I paid.
The location
Stayed in April 2022
Reviewed: April 14, 2022
Frank
United States of AmericaI found hair throughout the room and bathroom, rusty shower heads, mildew on caulking around the bathtub, used toilet paper on dispenser, the cable television, and no tissue in the tissue holder in the bathroom.
Distance from I-95
Stayed in April 2022
Reviewed: March 14, 2022
Wolf-dieter
United States of Americano breakfast - not even coffee in rooms although announced in booking info
Stayed in March 2022
Reviewed: March 4, 2022
Maurice
United States of AmericaStaff wasn't friendly. Key to room didn't work. I complained and the attendant seemed like it was my fault and had an attitude 😒. The bathroom floor was not the best. Filthy behind the door.
Was not offered not even coffee in the room. Nothing
Stayed in March 2022
Reviewed: December 27, 2021
Carr
United States of AmericaIt was loud outside my door and there was no iron and not enough washcloths or service at the front to get more washcloth and one of the towels was dirty
Stayed in December 2021
Reviewed: November 11, 2021
Ivy
United States of AmericaThere was no heat and it was the coldest night yet in November! Couldn't change rooms cuz were all booked. Slept in full clothes to stay warm. Had a king-size bed but only had 3 throw pillows size pillows instead of normal size pillows for a large bed. Small throw pillows!
Location
Stayed in November 2021
Reviewed: September 12, 2021
Erin
United States of AmericaThe towels had stains, asked for replacements and was given one towel. Checkin was at 3 but room wasn’t ready so they gave us a different room and that seemed to be unfinished as well. There were stains on bedding so probably not washed either. Spiders in room and dead bugs in corners. I took pictures. We were exhausted by the time we got back to hotel after our event that we had no choice but stay there. We definitely will not be back to this location.
Although the bedding had stains the bed was surprisingly comfortable.
Stayed in September 2021
Reviewed: September 5, 2021
Florine
United States of Americaholes in wall, smell,bed uncomfortable,front door unsafe
checking in
Stayed in September 2021
Reviewed: August 12, 2021
Raj
New Zealand1- The comforter had cigarette burn holes in them. 2- Washroom was full hair from last use. 3- Floor was sticky
Stayed in August 2021
Reviewed: July 27, 2021
Erik
United States of AmericaRented two rooms. Fridge didn’t work in one room. Cigarette burn hole with ash stains all over bed sheet on bed of second room. Got up for the advertised free breakfast and told there wasn’t one anymore. I don’t usually rate anything but this was definitely a not good stay.
Location convenient
Stayed in July 2021
Reviewed: July 25, 2021
Michelle
United States of AmericaShower was broken, towels were dirty and tiny, fridge leaked
Stayed in July 2021
Reviewed: July 3, 2021
Kristin
United States of AmericaInternet was sporadic, room phone didn’t work, not enough towels or toilet paper.
It was a good place to get away for a night
Stayed in July 2021
Reviewed: May 30, 2021
Sandra
United States of AmericaA lot of the channels you couldnt get. The sink was stopped up; you couldnt shave or do any grooming you needed to do because the sink wouldnt drain. They had to have known this a head of time but rent it out anyway. I couldn't figure out how to cut the shower on or if it even worked. This was frustrating to me you couldnt get cleaned up.
I didnt eat the breakfast only because i like hot breakfast. im sure it was ok.
Stayed in May 2021
Reviewed: October 26, 2023
Anthony
United States of AmericaI never got my money back he told me If i didn’t have 25 dollars I couldn’t get my room I paid for that’s crazy I want my money back now
Stayed in October 2023
Reviewed: July 14, 2023
Mike
United States of AmericaSketchy neighborhood
Close go our activity, easy access
Stayed in June 2023
Reviewed: September 26, 2022
Swedenburg
United States of AmericaThis property is triffiling as hell, was woken up to a bed bug biting my arm at 7 something in the morning, I got up got dressed and left. I bought it to attention of the lady at the front desk who was rude and had the audacity to say I went to my vehicle and bought the bedbug back with me. So not only was she calling me a liar and threatening to call the cops but now she's calling me dirty basically insinuating that I just walk around with bedbugs to use. She gave me back my deposit which I was gettin back anyway and only gave me back $20 out $72 that I paid for the room saying that was my partial refund ain't nothing partial about $20 out $72. Then had the nerve to tell me to never come back to her establishment because she doesn't like my kind ( I'm african American)I felt highly disrespected and she very lucky I took the high road instead of dragging her to hell, so hopefully this review is enough. DO NOT USE THIS DIRTY RACIST HOTEL ‼ AND I WILL BE FILING A POLICE REPORT ‼
Stayed in September 2022
Reviewed: July 16, 2022
Michael
United States of Americaeverything staff, room, other than location
the location ONLY
Stayed in July 2022
Reviewed: May 26, 2022
Dana
United States of Americathat I was told my brother and cousin couldn’t come visit me after I drove in town and the motel threatened to call police on me for having a visitor for 10mins .
nothing
Stayed in May 2022
Reviewed: February 24, 2022
James
United States of AmericaNo service
No breakfast
Stayed in January 2022
Reviewed: December 25, 2021
Mohamad
United States of AmericaThe towels had stains. The sheets had stains. The pillows had stains. It stated free breakfast and they told me they had no breakfast. I ask for clean towels and was told they can’t give me any till the next day. I want a refund!
Nothing other than it being close to the highway. Thank God I only booked for 1 night. I want a refund!
Stayed in December 2021
Reviewed: August 16, 2021
Richmmonrich
United States of Americabed bugs
Ice machine
Stayed in August 2021
Reviewed: August 7, 2021
Alexis
United States of AmericaThe cleanliness was awful. Hair on toilet... the toilet paper from the last people were there, mirror all dirty, bath tub had dirt in it and was just everall nasty. Toilet bowl wasn’t clean.. there was no pool like they promised
Stayed in August 2021
Showing 1 - 25
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