Reviews of Comfort Inn Plainfield - Indianapolis Airport 3 stars
6107 Cambridge Way, Plainfield, IN 46168, United States
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Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe lady at the front desk was very helpful when we checked in and made sure we had everything we needed and the next morning the gentleman that took us to the airport was very nice and accommodating to. Superb!
Dear Rebecca, Thank you for your wonderful feedback. We are delighted to hear that both our front desk team member and the shuttle driver provided such helpful and accommodating service. It is great to know they helped make your stay and airport transfer smooth and pleasant. We look forward to welcoming you again. Sincerely, Hotel Manager
Dear Rebecca, Thank you for your wonderful feedback. We are delighted to hear that both our front desk team member and the shuttle driver provided such helpful and accommodating service. It is great to know they helped make your stay and … Show more
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewLocation to airport
No laundry machine
Dear Thomas, Thank you for your feedback. We are glad to hear you enjoyed a clean and quiet room and appreciated the well-lit parking area and convenient location near the airport. We understand the absence of a laundry machine may have been an inconvenience, and your comment has been noted for consideration. We value your input and hope to welcome you again. Sincerely, Hotel Manager
Dear Thomas, Thank you for your feedback. We are glad to hear you enjoyed a clean and quiet room and appreciated the well-lit parking area and convenient location near the airport. We understand the absence of a laundry machine may have b… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewNothing place was not clean
I canceled my reservations once I arrived and found that the place was a complete dump and the pictures were not correct and I was not going to allow my family to stay in that place with the conditions like they were I asked for a refund and instead of a refund they took 100% of the booking cost which was $618.24 and I’m very unhappy about it
Dear Kristy, Thank you for your kind feedback. We are truly sorry to hear that your expectations were not met upon arrival. Cleanliness and accurate representation are priorities for us, and we regret that you felt the property did not reflect what was shown. Regarding the refund, policies can vary based on how and where the reservation was made. We recommend contacting the booking source directly or speaking with hotel management to review your concerns in more detail. Sincerely, Hotel Manager
Dear Kristy, Thank you for your kind feedback. We are truly sorry to hear that your expectations were not met upon arrival. Cleanliness and accurate representation are priorities for us, and we regret that you felt the property did not ref… Show more
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewDear Melinda, We're glad you chose our "Sleep, Stay, Fly" option, but we regret to hear that the cost, particularly for shuttle services, did not meet your expectations. We understand how important value is when choosing travel accommodations, and your feedback will be taken into consideration as we evaluate our pricing and transportation offerings. Sincerely, Hotel Manager
Dear Melinda, We're glad you chose our "Sleep, Stay, Fly" option, but we regret to hear that the cost, particularly for shuttle services, did not meet your expectations. We understand how important value is when choosing tra… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewVery nice location to stay before a flight
N/A
Dear Brenda, Thank you for your kind words. We are happy to know you enjoyed your stay and found the location convenient before your flight. It is always a pleasure to provide a comfortable and relaxing experience for our guests. We look forward to welcoming you again on your next visit. Sincerely, Hotel Manager
Dear Brenda, Thank you for your kind words. We are happy to know you enjoyed your stay and found the location convenient before your flight. It is always a pleasure to provide a comfortable and relaxing experience for our guests. We look f… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewlocation.
There is a 25.00 charge for the shuttle to the airport which is less than 10 minutes away, and I asked if they supplied airport accommodation, but never mention a charge.
Dear ANNIE, Thank you for sharing your experience. We are glad you found the location convenient, though we apologize for the noise disturbance and the confusion regarding the shuttle fee. Your feedback is valuable and will help us improve communication and guest comfort. We hope to welcome you again in the future. Sincerely, Hotel Manager
Dear ANNIE, Thank you for sharing your experience. We are glad you found the location convenient, though we apologize for the noise disturbance and the confusion regarding the shuttle fee. Your feedback is valuable and will help us improve… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewIt was close to restaurants which was great seeing how I was not able to eat or drink anything that was inside the hotel.
The bug infestation The pool was filthy and the pool room had an awful mildew smell The sheets on the bed were stained up Need I say more.
Dear Grinnage, Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges you faced during your stay. Your comments are important and will help guide improvements in cleanliness and maintenance. We appreciate your feedback and wish you better experiences on future travels. Sincerely, Hotel Manager
Dear Grinnage, Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges you faced during your stay. Your comments are important and will help guide improvements in cleanliness and maintenance.… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 June 2025 · Stayed in April 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewThe continental breakfast was great, and the beds were very comfortable. Great quality and a great price.
Pool open time.
Dear ktaylor, Thank you for your kind words. We are happy you enjoyed the comfortable beds and the continental breakfast. It is wonderful to know you found great value during your stay. We appreciate your note about the pool hours and will keep it in mind. We look forward to welcoming you again. Sincerely, Hotel Manager
Dear ktaylor, Thank you for your kind words. We are happy you enjoyed the comfortable beds and the continental breakfast. It is wonderful to know you found great value during your stay. We appreciate your note about the pool hours and will… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 May 2025 · Stayed in April 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewok, standard
sink was had been broken and was leaning down although still in place. Some other areas of bathroom looked generally shoddy and as a result, should be updated, (i.e. , missing tissue box), just a hole in the wall.
Dear Hess, Thank you for your honest feedback. We’re glad you found our staff friendly, but apologize the property and bathroom condition didn’t meet your expectations. We appreciate you pointing out maintenance issues like the sink and missing tissue box. Your comments will be shared with our team as we work to update and improve the guest experience. Sincerely, Hotel Manager
Dear Hess, Thank you for your honest feedback. We’re glad you found our staff friendly, but apologize the property and bathroom condition didn’t meet your expectations. We appreciate you pointing out maintenance issues like the sink and mi… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewAcceptable
Room was not even made up and yet they assigned it to us. Had to get that changed. In the alloted room the bathroom had an unbearable musty smell.
Dear Gaurav, We apologize for the poor housekeeping experience and the condition of your room. Assigning a room that wasn’t properly cleaned is unacceptable, and the musty smell in the bathroom falls below our standards. Your feedback has been shared with our team to prevent this in the future. Thank you for bringing this to our attention, and we hope to improve your next stay. Sincerely, Hotel Manager
Dear Gaurav, We apologize for the poor housekeeping experience and the condition of your room. Assigning a room that wasn’t properly cleaned is unacceptable, and the musty smell in the bathroom falls below our standards. Your feedback has … Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewDidn't get breakfast
Ac unit too noisy
Dear David, We’re sorry you didn’t receive breakfast and experienced noise from the AC unit. This is not the experience we want for our guests. We’ll review both concerns to improve service and room comfort. Thank you for your feedback, and we hope to provide a better stay with a proper breakfast and quieter environment next time. Sincerely, Hotel Manager
Dear David, We’re sorry you didn’t receive breakfast and experienced noise from the AC unit. This is not the experience we want for our guests. We’ll review both concerns to improve service and room comfort. Thank you for your feedback, an… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewGood location for restaurants.
Took me awhile to find espn. I think it was on the TV. Wanted to watch nba playoffs and relax.
Dear David, Thank you for your great feedback! We're happy to hear you enjoyed the convenient location, and that our early shuttle service helped make your travel easier. We're glad you were able to relax and catch the NBA playoffs, though we apologize for the difficulty finding ESPN. We'll work on improving our TV channel guide for future guests. Sincerely, Hotel Manager
Dear David, Thank you for your great feedback! We're happy to hear you enjoyed the convenient location, and that our early shuttle service helped make your travel easier. We're glad you were able to relax and catch the NBA playoff… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewConvenient location.
Bathroom sink clogged. Entire box of facial tissues was damp, apparently from a previous sink overflow. No curtains to pull over window, only sheers. Chipped and rusted doorframe to the bathroom. Sausage, eggs, and biscuit gravy were all lukewarm for breakfast at 7:30 .
Dear Richard, Thank you for your feedback. We’re glad our location was convenient for you. We apologize for the issues with the bathroom, room condition, and breakfast quality. This is not the experience we aim to provide. Your concerns have been noted and will be addressed with our team to improve future guest stays. We appreciate you bringing this to our attention. Sincerely, Hotel Manager
Dear Richard, Thank you for your feedback. We’re glad our location was convenient for you. We apologize for the issues with the bathroom, room condition, and breakfast quality. This is not the experience we aim to provide. Your concerns ha… Show more