Opiniones del Extended Stay America Suites - Cleveland - Brooklyn 2 estrellas

Dear Henry, Thank you for sharing your feedback. We’re glad you found the stay to be a good value and appreciated the overall experience. We have noted your comment regarding the bed size and will share it with our team as we continue to enhance the comfort of our accommodations. We hope that you will give us another chance to serve you better the next time you are in the area. Sincerely, Hotel Management 

Dear Henry, Thank you for sharing your feedback. We’re glad you found the stay to be a good value and appreciated the overall experience. We have noted your comment regarding the bed size and will share it with our team as we continue to en… Mostrar más

Dear Alisson, Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations and appreciate your candid feedback. Your observations regarding cleanliness and amenities have been noted and will be addressed with the appropriate teams to ensure higher standards moving forward. We understand the importance of a comfortable and well-maintained environment, and we’re committed to making meaningful improvements. It’s good to know that complimentary parking was a positive aspect of your visit. We value your input and look forward to the opportunity to provide a more pleasant and refreshed experience in the future. Sincerely, Hotel Management

Dear Alisson, Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations and appreciate your candid feedback. Your observations regarding cleanliness and amenities have been noted and will be address… Mostrar más

Dear Alvardo, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry for not meeting your expectations and regret your disappointment. We will ensure this does not happen again. Thank you for taking the time to give us this feedback. We hope to host you again with your desired stay. Sincerely, Hotel Management

Dear Alvardo, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry for not meeting your expectations and regret your di… Mostrar más

Dear Sofia, Thank you for your feedback. We're glad you appreciated the convenience of having a kitchen in your room at Extended Stay America. Your thoughts on breakfast are noted, and we will continue to look for ways to improve the guest experience. We hope to welcome you again. Sincerely, Hotel Management

Dear Sofia, Thank you for your feedback. We're glad you appreciated the convenience of having a kitchen in your room at Extended Stay America. Your thoughts on breakfast are noted, and we will continue to look for ways to improve the gu… Mostrar más

Dear Christian, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. Thank you for bringing this to our attention. We hope you stay with us again the next time you visit our city. Sincerely, Hotel Management

Dear Christian, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. Your feedback is valuable, and we will w… Mostrar más

Dear GIANCARLO, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management

Dear GIANCARLO, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to have the opportunity to provide you with a better … Mostrar más

Dear Rolando, Thank you for staying with us and posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read that you enjoyed our outstanding service and convenient location and found us to be an excellent value. We are thrilled to share your feedback with our team, as they always love hearing feedback from our guests. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, Hotel Management

Dear Rolando, Thank you for staying with us and posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read that you enjoyed our outstanding service and convenient location and found us to be an excellent value… Mostrar más

Dear Christian, We sincerely apologize for the unacceptable experience you encountered during your recent reservation. The delay in room readiness and lack of communication from our staff do not reflect our service standards. Your frustration is completely understandable, especially given the inconvenience caused on such an important occasion. We are urgently addressing this issue to ensure it does not happen again. Regarding your refund, it will typically take a few business working days to reach your bank. We value your feedback and sincerely regret the inconvenience and disappointment you experienced. Sincerely, Hotel Management 

Dear Christian, We sincerely apologize for the unacceptable experience you encountered during your recent reservation. The delay in room readiness and lack of communication from our staff do not reflect our service standards. Your frustrati… Mostrar más