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Reviews of Quality Inn & Suites Richardson-Dallas 2 stars

2458 North Central Expressway, Richardson, TX 75080, United States

#20 of 23 hotels in Richardson

Guests' Choice

Review score

Based on 320 hotel reviews

6.3

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.9

  • Location

    7.7

  • Facilities

    6.6

  • Staff

    7.1

  • Value for money

    7.1

  • Free WiFi

    7.1

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Showing 1 – 25

  • Reviewed: 27 July 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    A little noise

    Just good

    Stayed in July 2025

  • Reviewed: 17 May 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The water was out 2 times while I was there. Plumbing issues during my stay. No water for 2 different days for more than an hour each time.

    The place is very good as far as value.

    Stayed in May 2025

  • Reviewed: 14 April 2025

    5.0
    Blessed stay with a few hiccups
    • Solo traveller
    • Queen Room - Accessible/Nonsmoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything was great until night time, I was in the room down the hall from the lobby & staff. There was VERY LOUD VOICES throughout the night finally the front desk said for them to go to their rooms. Then comes morning with staff slamming the doors preparing breakfast at 5am. Please be more respectful for people do need rest to drive safely! Oh flip your mattresses. The Mattress was great other than body dips. 🤗

    The value was a great location with a nice breakfast ! The staff was nice!

    Stayed in April 2025

  • Reviewed: 23 March 2025

    5.0
    It was ok, I don't think I will stay again
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The light in the shower didn't have a cover and I had to adjust the shower head because it had water spraying out the side. The smoke detector was missing and there was hair all over the bedspread and sheets.

    The location is off of the highway, and there is a good amount of parking.

    Stayed in March 2025

  • Reviewed: 21 February 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    No elevator service for the handicap

    The breakfast was very poor undercook false selections

    Stayed in January 2025

  • Reviewed: 31 January 2025

    5.0
    Passable
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    A lot of noise at nigth and smoke marihuana

    Stayed in January 2025

  • Reviewed: 8 January 2025

    6.0
    It was okay
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 13 nights
    • Submitted via mobile

    They should fix their laundry room( the washing machines and the dryers were not working), give us daily drinking water, add more continental food to their breakfast. I saw a 3 or 4 baby cockroaches out of my 14 days.

    The fact that they clean your room every day.

    Stayed in January 2025

  • Reviewed: 1 January 2025

    7.0
    All good
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    All good

    Stayed in December 2024

  • Reviewed: 14 December 2024

    7.0
    Good
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Stayed in December 2024

  • Reviewed: 4 December 2024

    5.0
    Nice and clean
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The location does not have an elevator. I had two big bags that my husband had to carry up the stairs.

    The location was great for me because it was close to where I needed to go to handle some business.

    Stayed in November 2024

  • Reviewed: 13 September 2024

    7.0
    It was good
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Not enough to chose for

    Ok

    Stayed in September 2024

  • Reviewed: 27 June 2024

    6.0
    Overall we had a nice stay for 2.5 weeks. Not much to complain about.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Having to walk up and down the stairs but I understand bc it's just 2 floors. My mom and I stayed for 2.5 weeks and she's 77 and I have back problems so we moved to first floor after a few days. And rude people letting their doors slam closed at 5:30 am every morning but I got up and asked him to stop and he finally did. It wasn't just one time, it was about 7xs between 5:30-6:30am every morning till I said something.

    The staff was always nice and helpful, the breakfast was good and place was clean. My mother is 77 and I have back problems so we didn't like going up and down the stairs but later we moved to the first floor. Our electricity was out due to the storm on May 28th so we were close to home. We stayed 2.5 weeks. Overall our stay was nice. Oh and the beds were comfortable.

    Stayed in May 2024

  • Reviewed: 6 June 2024

    7.0
    Decent but could be better
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Didn't have housekeeping for the 4 days we were there till we were checking out. The shower was also broken in the unit and only ran hot water no cold. I also requested a king-size room and got a queen.

    Rooms were nice

    Stayed in June 2024

  • Reviewed: 5 June 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very small room for the price a long stay would be difficult if spending alot of time in the room, overall it was okay.

    Stayed in June 2024

  • Reviewed: 26 May 2024

    7.0
    Staying at just settling
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The AC did not work in are room.

    The rooms and the quietness

    Stayed in May 2024

  • Reviewed: 13 May 2024

    5.0
    The location was convenient but the facilities were unkept and it stunk like weed.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 3 nights

    The hotel smelled like weed all day everyday. The room smelled humid and when I asked to check out on the first day, they told me I could not get a refund.

    The hotel is located at a convenient location right off the highway. They had breakfast every morning which was a plus.

    Stayed in May 2024

  • Reviewed: 16 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathtub was outdated. The sheets had mold that had been washed into the sheets. The building was not well secured(easy access into the building from the side door).

    The location is very accessible to the highway.

    Stayed in April 2024

  • Reviewed: 9 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room - Accessible/Nonsmoking
    • Stayed 1 night
    • Submitted via mobile

    One girl (white girl),who was working at the front desk was rude.

    Before I visited a couple of times. Overall it is good.

    Stayed in October 2023

  • Reviewed: 8 October 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Queen Room - Accessible/Nonsmoking
    • Stayed 4 nights
    • Submitted via mobile

    No real hot water shower only lukewarm shower. No fridge in room

    Staff... Beautiful Room

    Stayed in October 2023

  • Reviewed: 2 July 2023

    5.0
    Very disappointed camper
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The staff was unhelpful. Didn't clean room asked for clean towels they told me to bring the dirty towels to front desk then they will give clean ones. Front desk told us we can use washing machine for guests and after putting money and clothes in the machine I realized machine wasn't working. There was stale water in the machine which stunk up our new clothes and they refuse to have housekeeping to wash clothes. He claimed housekeeping all went home and didn't know what to do next. We asked him to contact his manager he said she won't be back until Monday and we're leaving today Sunday. We have to drive 14 hours with smelly clothes. They were new clothes that we brought for this trip. Couldn't close bathroom door. Had to lift up and slide door. Toilet seat loose brother tighten it up and fix the chain in the toilet. Water was leaking on the side on the floor. I felt they could gave done something to help he didn't want to leave his desk.

    The location and price

    Stayed in July 2023

  • Reviewed: 28 June 2023

    7.0
    Multiple Stays
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    This stay, the floors and shower area could be cleaned better. I cleaned them myself. I had the maid service remove sheets and replace them with clean ones, sheets smelled and looked used. Staff were young and not into customer service or greeting or talking to customers and making them feel welcome to the hotel.

    Nice room, comfortable bed, good breakfast, and location was great for my needed area.. I have stayed in the hotel many times and enjoy the hotel.

    Stayed in June 2023

  • Reviewed: 31 May 2023

    5.0
    Didn’t like the smells of the hotel. It took so long to check in.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Traffic in front and train behind so very noisy. No lamp by either side of the bed. Cleaning supplies had a terrible smell.

    Breakfast was fine. Price reasonable.

    Stayed in May 2023

  • Reviewed: 21 May 2023

    6.0
    Reasonable place for the low price.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    Smoke alarm was removed from the ceiling and placed in a drawer (probably needed a new 9V battery). Air conditioner had a noisy compressor. Hotel does not have a luggage trolley and does not have an elevator.

    Room had every amenity. Was a bit old, but clean. Easy access on and off Central Expressway.

    Stayed in May 2023

  • Reviewed: 6 May 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Staff was nice but constantly on there phones, probably wouldn't know if you came or went by them.

    Comfy, good breakfast, nice room, good location.

    Stayed in April 2023

Showing 1 – 25

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