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  5. Reviews of Quality Inn & Suites Richardson-Dallas

Reviews of Quality Inn & Suites Richardson-Dallas This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2458 North Central Expressway, Richardson, TX 75080, United States of America

#22 of 23 hotels in Richardson

Guests' Choice

Review Score

Based on 267 hotel reviews

5.4

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.4

  • Location

    6.9

  • Facilities

    5.9

  • Staff

    6.6

  • Value for money

    6.1

  • Free WiFi

    5.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 13, 2024

    5.0
    The location was convenient but the facilities were unkept and it stunk like weed.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights

    The hotel smelled like weed all day everyday. The room smelled humid and when I asked to check out on the first day, they told me I could not get a refund.

    The hotel is located at a convenient location right off the highway. They had breakfast every morning which was a plus.

    Stayed in May 2024

  • Reviewed: April 16, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bathtub was outdated. The sheets had mold that had been washed into the sheets. The building was not well secured(easy access into the building from the side door).

    The location is very accessible to the highway.

    Stayed in April 2024

  • Reviewed: April 14, 2024

    4.0
    Glad we were only there for two nights
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Noisy, very much in need for maintenance

    Location

    Stayed in April 2024

  • Reviewed: March 4, 2024

    4.0
    Disappointing
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    I did not eat

    Stayed in February 2024

  • Reviewed: December 7, 2023

    4.0
    price is cheap, except this nothing good, will not choose this hotel again.
    • Business trip
    • Group
    • King Room - Non-Smoking
    • Stayed 5 nights

    hairdryer was out of work, I told the staff, he said will fix tomorrow, but he didn't, they are not friendly and ignore customer's request. room wasn't clean.

    Location was fine.

    Stayed in December 2023

  • Reviewed: November 16, 2023

    4.0
    Compromise
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Switches were not working

    Stayed in November 2023

  • Reviewed: November 6, 2023

    4.0
    I do not want to come back this hotel.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was ok.

    Stayed in November 2023

  • Reviewed: October 8, 2023

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Queen Room - Accessible/Nonsmoking
    • Stayed 4 nights
    • Submitted from a mobile device

    No real hot water shower only lukewarm shower. No fridge in room

    Staff... Beautiful Room

    Stayed in October 2023

  • Reviewed: July 2, 2023

    5.0
    Very disappointed camper
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff was unhelpful. Didn't clean room asked for clean towels they told me to bring the dirty towels to front desk then they will give clean ones. Front desk told us we can use washing machine for guests and after putting money and clothes in the machine I realized machine wasn't working. There was stale water in the machine which stunk up our new clothes and they refuse to have housekeeping to wash clothes. He claimed housekeeping all went home and didn't know what to do next. We asked him to contact his manager he said she won't be back until Monday and we're leaving today Sunday. We have to drive 14 hours with smelly clothes. They were new clothes that we brought for this trip. Couldn't close bathroom door. Had to lift up and slide door. Toilet seat loose brother tighten it up and fix the chain in the toilet. Water was leaking on the side on the floor. I felt they could gave done something to help he didn't want to leave his desk.

    The location and price

    Stayed in July 2023

  • Reviewed: May 31, 2023

    5.0
    Didn’t like the smells of the hotel. It took so long to check in.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Traffic in front and train behind so very noisy. No lamp by either side of the bed. Cleaning supplies had a terrible smell.

    Breakfast was fine. Price reasonable.

    Stayed in May 2023

  • Reviewed: May 21, 2023

    6.0
    Reasonable place for the low price.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night

    Smoke alarm was removed from the ceiling and placed in a drawer (probably needed a new 9V battery). Air conditioner had a noisy compressor. Hotel does not have a luggage trolley and does not have an elevator.

    Room had every amenity. Was a bit old, but clean. Easy access on and off Central Expressway.

    Stayed in May 2023

  • Reviewed: April 25, 2023

    5.0
    it wasn’t the worst and not the best, but somewhere in the middle .
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    the first room I received looked like someone had occupied it prior to my arrival, hair in the sheets, and the first room I was given had a shower current no a shower door. The breakfast was okay but what I don’t understand is why put cereal out if you aren’t also going to provide the milk.

    The bed was comfortable , the shower had endless hot water, and one street over is a nice walking trail.

    Stayed in March 2023

  • Reviewed: April 9, 2023

    5.0
    I'll stay again, has fridge, microwave, and working desk. Great value
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The traffic noise is constant but I was able to sleep through it. Breakfast area was small with a large man coughing with no manners.

    It was actually more than I expected. Its great for the price.

    Stayed in April 2023

  • Reviewed: March 27, 2023

    4.0
    It ultimately served our purposes and the beds were OK to sleep in but I was disappointed overall.
    • Business trip
    • Group
    • King Room - Non-Smoking
    • Stayed 3 nights

    I did not realize that the hotel was right on the DART rail line and that I would hear trains constantly passing by. Also there was trash on the hallway floor constantly and the floorboards in my room were cracking and sticking up so that I hit my toes on them. Also, the shower was dirty and stained looking.

    It was convenient to our meeting location and saved us money over another hotel proposed by the meeting organizer.

    Stayed in March 2023

  • Reviewed: February 16, 2023

    6.0
    It was okay.
    • Family with young children
    • Queen Room - Accessible/Nonsmoking
    • Stayed 5 nights
    • Submitted from a mobile device

    No breakfast like advertised on the website.

    The beds were comfortable.

    Stayed in January 2023

  • Reviewed: February 14, 2023

    5.0
    It was ok for a quick stay.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night

    My room was on the side of the highway couldnt get rest. Was offered another room but door wouldn't lock securely. Checked out a day early.

    The breakfast was ok just glad they had hot waffles and cereal. The bed was comfortable and the water was hot and the pressure was great. Tv worked and free wifi.

    Stayed in January 2023

  • Reviewed: December 30, 2022

    4.0
    Hotel was ok, but will not be staying at that location again because of the big roaches.
    • Leisure trip
    • Couple
    • 1 King Bed, Suite, Nonsmoking
    • Stayed 5 nights

    Had to moved to different rooms because heater did not work. Final room that we were in had big roaches. Reported to the front desk and she did not act concerned with the problem.

    The location was easy to get too.

    Stayed in December 2022

  • Reviewed: November 29, 2022

    4.0
    Big Disappointment
    • Business trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was dirty and had cockroaches. Shower was filthy and we were afraid to bathe in it even after trying to clean it ourselves.

    Liked that they had a room available.

    Stayed in October 2022

  • Reviewed: November 20, 2022

    5.0
    besides the interaction with the receptionist my stay was comfortable
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the front desk receptionist was extremely rude and unprofessional. I told her she needed a better approach when speaking with customers

    the bed was comfortable

    Stayed in November 2022

  • Reviewed: September 20, 2022

    5.0
    Fair
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    the Staff was very Unprofessional not all but some

    not thing

    Stayed in September 2022

  • Reviewed: July 14, 2022

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The flooring the bathroom

    Stayed in June 2022

  • Reviewed: May 22, 2022

    6.0
    comfortable
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    breakfast

    location

    Stayed in May 2022

  • Reviewed: May 16, 2022

    4.0
    My stay at the not so Quality Inn.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    No shower mat to stand on to dry off. Shower surfaces were not clean. Not enough towels for 2 people. Sliding Bathroom door broken, would not open when closed. Toilet seat broken. TP holder loose. TP rolls fall off. Only 1 night stand. 1 chair in room for 2 people. 1 coffee pod in a room for 2 people.

    Easy on and off the highway.

    Stayed in May 2022

  • Reviewed: May 1, 2022

    5.0
    Due to road noise not much rest
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights

    Road noise is terrible more sound deadening would greatly help

    Lunch sack breakfast is not a breakfast

    Stayed in April 2022

Showing 1 - 25

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