Reviews of Extended Stay America Suites - Rochester - Henrietta 2 stars
700 Commons Way, Ridgeland, NY 14623, United States
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Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewPlace was not clean. Did not stay. Saw room and canceled stay.
Cleanliness
Dear Laura, Thank you for sharing your feedback. We sincerely apologize that the condition of your room did not meet your expectations and caused you to cancel your stay. While we strive to maintain a high standard of cleanliness and comfort, it’s clear that we fell short during your visit. Your comments are invaluable in helping us improve our housekeeping and overall guest experience. We hope you might consider giving us another opportunity in the future, allowing us to provide a welcoming, well-prepared, and comfortable stay that better reflects our commitment to quality and attentive service. Sincerely, Hotel Management
Dear Laura, Thank you for sharing your feedback. We sincerely apologize that the condition of your room did not meet your expectations and caused you to cancel your stay. While we strive to maintain a high standard of cleanliness and comfo… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewNothing... It was swept in mopped.
The room had a forever stinch. The room door appeared that someone fired to breaking in before, and the door latch was broke. The dresser and desk in the room looked as if they were picked up off the street. We had to go to the front desk 3x before are room keys worked. The keys didn't work on the outside door to get in and out.
Dear Daveree, Thank you for bringing your concerns to our attention. We strive to maintain a high standard of cleanliness and comfort, and we regret that your experience did not meet our usual expectations. Your feedback regarding the condition of your room and the key issues has been noted and will be addressed with our team to ensure improvements are made. We appreciate your patience and hope to have the opportunity to provide you with a more enjoyable stay in the future. Sincerely, Hotel Management
Dear Daveree, Thank you for bringing your concerns to our attention. We strive to maintain a high standard of cleanliness and comfort, and we regret that your experience did not meet our usual expectations. Your feedback regarding the cond… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewVery close to everything
Could be cleaner
Dear Sarah, Thank you for your feedback and for choosing to stay at Extended Stay America. We're glad to hear you had a great experience and found our location convenient and close to everything you needed. We also appreciate your honest comment regarding cleanliness. Your feedback has been shared with our housekeeping team to ensure we improve and maintain the highest standards for all guests. We value your input and look forward to the opportunity to serve you even better next time. Sincerely, Hotel Management
Dear Sarah, Thank you for your feedback and for choosing to stay at Extended Stay America. We're glad to hear you had a great experience and found our location convenient and close to everything you needed. We also appreciate your hones… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewSpace
Phone call at 11
Dear Kevin, Thank you for your feedback. We appreciate you taking the time to share your experience. We apologize if a phone call at 11 caused any inconvenience during your stay. Our team strives to maintain a comfortable and peaceful environment for all guests. Your comments regarding the space have been noted, and we are continuously working to improve our facilities and services to better meet guest expectations. We value your input and hope to provide you with an even better experience on your next visit. Sincerely, Hotel Management
Dear Kevin, Thank you for your feedback. We appreciate you taking the time to share your experience. We apologize if a phone call at 11 caused any inconvenience during your stay. Our team strives to maintain a comfortable and peaceful envir… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in April 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewVery good for long-term stay -- if you ignore the fact that renting a proper apartment for actual long-term stay is still cheaper. There is a stove for cooking, which I didn't use. A full fridge with a separate freezer section. And the laundry room is decent. You could basically live here pretty well in the single room I had for a very good period of time For the single room I had, there was a very nice central counter between the bed and the kitchen area with very convenient power outlets on the wall beside it. Overall, the arrangement for the room was extraordinarily good for long-term stay. This is arguably better than the apartment dorms I had in University, and we had needlessly nice apartment rooms to boot. Fairly decently maintained overall, though maybe a little old and worn with a few gimmicky arrangements Location is pretty good, being close to a shopping center along with the local DMV if you need to head there for some reason. There is also a buffet located in another nearby shopping center. Bus is a short walk away as well if you need it Worth a consideration if you are staying for a considerable duration but will not settle down permanently -- at least if you don't need to deal with having a proper address for documents and mail
Unfortunately, there were too many similarities with student housing here. One being the fire alarm going off... not once, not twice, but three times in the same day -- and one of those was at midnight. Very much like student housing indeed with the fire alarm being set off at midnight. The room I was in had a very conspicuously removed smoke detector that was set on top of the fridge, and the room had a faint residual smell of smoke (despite the supposed non-smoking room label - either a former resident or something through some vents somewhere). We do not actually know what set off the alarms, as it was an empty room that triggered the alarms. Some suspicions with humidity or whatnot as it rained, but no concrete evidence of anything (I suspect vents and disconnected smoke detectors in other rooms, but who knows how all of those are connected) The deadbolt for the particular room did not work as it was blocked off by the plate. The restroom may or may not have had a ventilation fan that was not working. Room itself wasn't fully cleaned, as I would find out the area below the bed had sticky residue on the floor while I tried to fetch something that rolled under it. Was decently cleaned otherwise though Shower curtain and toilet positions were awkwardly placed so the curtain would be up in your face while sitting on the toilet if the curtain were spread out, at least for the room I was in. Fridge opened awkwardly, which made it extremely difficult to use as you needed to squeeze right into the corner before opening the door to have access to its inside contents (fridge was designed so they can move the door hinge to open from the other side if needed, which they seemed to not have done) Basically, you get what you pay for. This is probably one of the places they send people they are trying to help get off the streets, which I am inferring from some conversations with some people but have no actual confirmations here
Dear Darren, We sincerely apologize for the fire alarm disturbances, smoke odor, and maintenance oversights in your room. These concerns are being addressed with urgency, especially the smoke detector and cleaning issues. Your observations are valued and help us improve. We appreciate your understanding and hope to provide a smoother stay next time. We look forward to welcoming you back. Sincerely, Hotel Management
Dear Darren, We sincerely apologize for the fire alarm disturbances, smoke odor, and maintenance oversights in your room. These concerns are being addressed with urgency, especially the smoke detector and cleaning issues. Your observations … Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewNothing
Dear Patton, We're sorry to hear that your stay did not meet your expectations and that nothing stood out as a positive experience. We truly value every guest’s opinion and are committed to improving in all areas, from service to cleanliness and comfort. Your comments have been shared with our team as we continue working hard to deliver a better experience for all our guests. We appreciate your stay and hope to welcome you back with improvements. Sincerely, Hotel Management
Dear Patton, We're sorry to hear that your stay did not meet your expectations and that nothing stood out as a positive experience. We truly value every guest’s opinion and are committed to improving in all areas, from service to cleanl… Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewThe front desk was always friendly and close to places to go shopping
The room needs a good clean-up, and laundry people make sure the towels are clean. i don't like that I see towels with some else hair that's disgusting. I was,party almost every night on the first floor when decent people tried to sleep.
Dear Sonia, We sincerely apologize for the cleanliness concerns and noise disturbances during your stay. Your comments about the towels and nighttime disruptions are being shared with our housekeeping and management teams for immediate review. Guest comfort and hygiene are top priorities, and we’re taking steps to improve. However, we’re glad you found our front desk team friendly and the location convenient for shopping. We appreciate your input and look forward to welcoming you back with a better experience. Sincerely, Hotel Management
Dear Sonia, We sincerely apologize for the cleanliness concerns and noise disturbances during your stay. Your comments about the towels and nighttime disruptions are being shared with our housekeeping and management teams for immediate revi… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewNeed better pillows overall good stay
Dear Johnny, Thank you for taking the time to share your feedback. We’re glad to hear that you had an overall good stay with us! We appreciate your comment regarding the pillows and apologize if they didn’t provide the comfort you were hoping for. Guest comfort is very important to us, and we’re always looking for ways to improve. Your input will be shared with our team as we continue working to enhance the quality of our accommodations. Thank you again for staying with us — we truly value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Dear Johnny, Thank you for taking the time to share your feedback. We’re glad to hear that you had an overall good stay with us! We appreciate your comment regarding the pillows and apologize if they didn’t provide the comfort you were hopi… Show more
Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewyou have plenty of parking
Blood stained sheets, shower and tub not clean and tv didn't work.
Dear Nicole, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness and maintenance of our hotel, as this is an essential priority. We will address this matter with our housekeeping and maintenance associates to ensure this does not happen again. On a positive note, we appreciate your comments regarding our parking. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Dear Nicole, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness and maintenance of our hotel, as this is a… Show more
Reviewed: 6 March 2025 · Stayed in March 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewLocation was convenient.
Parking was poor, too far from the front door. Sidewalks not cleared of snow & ice. Property houses DSS… loud, fight at night in hallway, seemingly little respect for customers or common areas. Old, dirty, worn out everything. Carpeting, walls, etc. no ice machine, but an empty ice tray in the freezer. Useless if you’re there only 1 night. Free breakfast was a joke. Cereal bars. Coffee. Oatmeal packets- no bowls, spoons, or hot water to make the oatmeal.
Dear Aaron, We regret that some aspects of your stay did not meet expectations. We apologize for any inconvenience caused by parking, snow removal, and noise disturbances. While our breakfast is limited, we appreciate your input and will review ways to enhance the experience. Your concerns regarding cleanliness and amenities have been noted, and we’re working on improvements. We hope to serve you better next time. Sincerely, Hotel Management
Dear Aaron, We regret that some aspects of your stay did not meet expectations. We apologize for any inconvenience caused by parking, snow removal, and noise disturbances. While our breakfast is limited, we appreciate your input and will re… Show more
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewNothing
Nothin
Dear Green, We regret that your stay did not meet your expectations. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we are always looking for ways to improve. If there were specific concerns during your visit, we would appreciate the opportunity to address them. We value your input and hope you’ll consider giving us another chance in the future. Sincerely, Hotel Management
Dear Green, We regret that your stay did not meet your expectations. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we are always looking for ways to improve. If there were specific concerns during you… Show more
Reviewed: 16 January 2025 · Stayed in January 2025
Verified reviewStaff was very nice and accommodating
Bed bugs found in first room we were given. It appeared clean-ish, but the bed bugs were very obvious. The downstairs rooms have carpet and it's very nasty. Second room we went to upstairs, clean floors, dresser looked very raggedy and rough. Bathroom appeared clean.
Dear James, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely, Hotel Management
Reviewed: 3 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewThe location is great. The breakfast could be a bit more decent. They could put toiletries in the bathroom fir those of us that forget or stay spur of the moment.
Dear Juanita, Thank you for your feedback. We're glad you enjoyed the location! We appreciate your suggestion regarding breakfast and toiletries and will consider it to enhance the guest experience. We understand how important it is to have essentials available, and we'll work to ensure that our guests have everything they need for a comfortable stay. We value your input and hope to welcome you back to Extended Stay America soon for a more pleasant experience! Sincerely, Hotel Management
Dear Juanita, Thank you for your feedback. We're glad you enjoyed the location! We appreciate your suggestion regarding breakfast and toiletries and will consider it to enhance the guest experience. We understand how important it is to … Show more
Reviewed: 15 December 2024 · Stayed in December 2024
Verified reviewReviewed: 13 November 2024 · Stayed in November 2024
Verified reviewThe Manager on Duty's Response to the issues . . On Day 2 of stay
Everything Else. Not an Ounce of Customer Care processes ON the Property at Overnight Check-in. No Clarity, Uncleanliness, Stench, Overall Unappealing.
Dear Andrea, Thank you for your feedback. We sincerely apologize for the challenges you faced during your stay, including cleanliness, odors, and the lack of clarity and care at check-in. This is not reflective of the standards we strive to maintain. Your concerns about the response from our manager and overall experience have been shared with the team to ensure immediate improvements in service and communication. We value your input and hope to welcome you back for a much-improved stay. Sincerely, Hotel Management
Dear Andrea, Thank you for your feedback. We sincerely apologize for the challenges you faced during your stay, including cleanliness, odors, and the lack of clarity and care at check-in. This is not reflective of the standards we strive to… Show more
Reviewed: 5 November 2024 · Stayed in November 2024
Verified reviewThe facility is really geared for extended stay customers . You have a large fridge and all kitchen facilities. So you can prepare your own stuff if you wish or store in your fridge and just heat up.
The carpets are aged and had a funky smell. I went out and bought an air freshener and that was helpful.
Reviewed: 28 October 2024 · Stayed in October 2024
Verified reviewLarge clean comfortable room. Comfortable bed. A great location. Nice staff.
Outside doors either unlocked or wouldn’t open with key card. Marijuana and cigarette smells in hall. Hotels need to enforce their rules against smoking. Price high for a hotel of this class. Damage to rooms caused by clientele. Again, enforcer damage penalty.
Dear Billie, Thank you for your recent stay and your candid feedback. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced. Please know that for future visits, our front is always available to resolve issues and make the most of your stay. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management
Dear Billie, Thank you for your recent stay and your candid feedback. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced. Please know that for future visits, our f… Show more
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewThe Staff are amazing! Comfortable beds
The cleaning products that they use are very harsh and very chemically strong smelling the building itself is located in a wonderful spot and appears to have been recently built, but poorly put together. There are open areas in the rooms with obvious black mold and leaking pipes. In some cases you can see the roof leaking during my stay of over seven days. I had no heat and was only refunded 15% per day after discussing situation with management. I purchased a space heater to ensure that the environment was safe as the winter weather is just starting to set in. Furthermore, Housekeeping only comes by every seven days and any accumulated trash left outside. The doors will cause you to incur a $200 charge per night. In addition, the lighting in the rooms will flicker and not all of the electrical outlets work. This building is not even up to code. This facility charges around $200 per night in my opinion is extremely expensive for a poorly made facility to charge so much. Therefore, I am going to forward this message to the Better Business Bureau and the housing Authority is. This is completely unacceptable.
Dear Kathleen, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. Please know that we are addressing this with our staff, and we appreciate your patience. We appreciate your kind words regarding our staff and comfortable beds. We hope to have the opportunity to welcome you back and provide you with an exceptional stay that truly reflects the quality of service we always strive to deliver. Sincerely, Hotel Management
Dear Kathleen, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmos… Show more
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewReviewed: 14 October 2024 · Stayed in August 2024
Verified reviewGreat location
Poor breakfast
Dear Joe, We appreciate your feedback and are pleased to hear that our location and friendly staff contributed to your experience. Your comments regarding breakfast are valuable to us, and we continuously strive to enhance our offerings. Thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future for an even better stay. Sincerely, Hotel Management
Dear Joe, We appreciate your feedback and are pleased to hear that our location and friendly staff contributed to your experience. Your comments regarding breakfast are valuable to us, and we continuously strive to enhance our offerings. Th… Show more