140 Cusick Road, Alcoa, TN 37701, United States
#12 of 17 hotels in Alcoa
Guests' ChoiceBased on 248 hotel reviews
6.6Cleanliness
7.3
Comfort
7.5
Location
8.4
Facilities
6.8
Staff
7.6
Value for money
7.1
Free WiFi
8.0
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End of dialog contentReviewed: 12 August 2025
Robert
United StatesSwimming pool closed! Very disappointing.
All good except...
Stayed in August 2025
Reviewed: 4 August 2025
Robins
United StatesThe pool was out of order
Stayed in August 2025
Reviewed: 10 July 2025
Kathryn
United StatesPool and jacuzzi were down . We should have been notified so we could have switched hotels. Or offered at a discount :(
It was clean quiet and close to the airport. The breakfast was very good they had hot cheese omelettes and real butter for the toast. The pool and jacuzzi was out of service. I believe this needs to be told to the customer as that was especially what we went for. Spoke with another person about the pool being down and it had been down for a week already waiting for a part to come was disappointed. We had fun anyway and it was a beautiful facility.
Stayed in July 2025
Reviewed: 26 May 2025
James
United StatesThe room had a funky smell, also the room needed an update.
The airport shuttle is fantastic, even at 5 am!
Stayed in May 2025
Reviewed: 15 April 2025
Makayla
United StatesThis place could definitely use some updates - the hallway ceilings had water damage and were leaking. The rooms bathroom paint was peeling away due to water damage. The house keeping was not the best. There was an old donut beside the microwave stand. The conditioner bottle was used prior to our stay and was left in the room. The room needed to be vacuumed again. Upon checking out the man at the front desk stayed on his phone the entire time.
The beds were very comfortable. The check in was very easy and quick. The room was very spacious and the bathroom.
Stayed in April 2025
Reviewed: 7 April 2025
Marcia
United StatesIt's so hard to get to and get out of. Traffic is horrible. No lights at intersection
It s a convent location for when I travel there.
Stayed in April 2025
Reviewed: 3 April 2025
Geoffrey
Canadavery slow check in ,
quiet
Stayed in March 2025
Reviewed: 10 March 2025
David
United StatesThe bed was close to wall and air conditioner. It was hard getting in and out on that side of the bed.
The room was spacious
Stayed in March 2025
Reviewed: 28 February 2025
Wayne
United StatesMaintenance is needed. You could see into the hallway through the crack in the door which also means someone could see in
Convenient
Stayed in February 2025
Reviewed: 3 February 2025
Rettie
United StatesWasn’t made aware u needed to ask for housekeeping during 2 night stay until we came back to room nothing had been done to room no fresh towels or trash had been tooking out.
Breakfast was good.
Stayed in February 2025
Reviewed: 29 January 2025
Randi
United StatesThere was only one light in the bathroom. No fan in the bathroom and one of the lightbulbs was being held in with toilet paper.
The staff was nice
Stayed in January 2025
Reviewed: 25 January 2025
Megan
United StatesStaff was friendly when you could find them. Rarely at front. Breakfast ends earlier than most. Pool was older and light was literally dangling out with a very very strong chlorine oder.
Great value for price. Location was great and they worked with us on early check in.
Stayed in January 2025
Reviewed: 15 December 2024
Marchelle
United StatesThat they don't have a 24-hour shuttle
How close it was to the airport
Stayed in December 2024
Reviewed: 12 November 2024
Jihua
United StatesPhone line was down before I arrived and tried to contact the property.
Room is spacious, bed is comfortable. No chance to have breakfast. Front desk lady provided coffee to me at my request when it was after 6pm.
Stayed in November 2024
Reviewed: 14 October 2024
Tami
United StatesI hung a do not disturb sign on the door but a cleaning person entered anyway, i was alone and felt violated as i didn't know he was a worker, when i called the manager they said he was busy, when i went down to check out the manager wasnt in the building and a week later I never received a call from him. choice hotel did get a complaint from me and they agreed it was unacceptable, refunded my stay in points and said they would let the owner know. My real issue is with Booking.com because they say cancel anytime but have NO PHONE to call. so i couldn't cancel thus booking and had to use this hotel.
Bed was comfortable, the room was clean. Breakfast was good, desk worker (female) was very helpful as was the transportation.
Stayed in October 2024
Reviewed: 23 September 2024
Jennifer
United StatesThe bathroom was in need of an exhaust fan. You could see where the paint was peeling off the ceiling near the bathtub due to moisture. The bathtub also had a chip in it. The couch in the room was a little shabby.
Check in and out was quick and easy. I really enjoyed the layout of the room, and the beds were comfortable.
Stayed in September 2024
Reviewed: 13 September 2024
Julie
United StatesBreakfast wasn't good. No variety
Parking was very limited due to lot being done
Stayed in September 2024
Reviewed: 18 May 2024
Debbie
United StatesThe hotel shuttle was not running when I arrived at the airport and it took quite a while to get an Uber. I had called the hotel ahead of time to ask about the shuttle but wasn't told the service ended at a specific time.
Our room was quiet and comfortable.
Stayed in May 2024
Reviewed: 27 January 2024
Gero
United StatesClean and comfortable, nice breakfast. We recently started trying out Comfort Inns. The price of hotels has kept creeping up and we were looking for a less expensive alternative to hotels we usually stay at. We have been pleasantly surprised at how good the Comfort Inn is for the money.
Stayed in January 2024
Reviewed: 16 January 2024
Elizabeth
United StatesPool and hot tub were closed. Breakfast was mid.
Nice clean comfortable rooms
Stayed in January 2024
Reviewed: 3 January 2024
Lori
United StatesI don't really have any complaints
The pool was good after they fixed the light, the beds were comfy, the shower was amazing with so many settings, and the staff was very helpful and polite. Breakfast was always delicious and changed up a little each day.
Stayed in December 2023
Reviewed: 17 December 2023
Barry
United StatesThe selection and the quality. The sausage was terrible.
It was disappointing.
Stayed in December 2023
Reviewed: 12 December 2023
Brian
United StatesJust a little more effort on breakfast would make huge difference
The breakfast is ok could use fresh fruit and Raisin Bran . Great location and great parking and security lights .
Stayed in December 2023
Reviewed: 12 November 2023
Janet
United StatesFridge did not work
Close to airport. Clean
Stayed in November 2023
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