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Reviews of Comfort Suites Knoxville Airport 3 stars

140 Cusick Road, Alcoa, TN 37701, United States

#12 of 17 hotels in Alcoa

Guests' Choice

Review score

Based on 248 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.5

  • Location

    8.4

  • Facilities

    6.8

  • Staff

    7.6

  • Value for money

    7.1

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 12 August 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Swimming pool closed! Very disappointing.

    All good except...

    Stayed in August 2025

  • Reviewed: 4 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool was out of order

    Stayed in August 2025

  • Reviewed: 10 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Suite with Accessible Tub - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pool and jacuzzi were down . We should have been notified so we could have switched hotels. Or offered at a discount :(

    It was clean quiet and close to the airport. The breakfast was very good they had hot cheese omelettes and real butter for the toast. The pool and jacuzzi was out of service. I believe this needs to be told to the customer as that was especially what we went for. Spoke with another person about the pool being down and it had been down for a week already waiting for a part to come was disappointed. We had fun anyway and it was a beautiful facility.

    Stayed in July 2025

  • Reviewed: 26 May 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room had a funky smell, also the room needed an update.

    The airport shuttle is fantastic, even at 5 am!

    Stayed in May 2025

  • Reviewed: 15 April 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This place could definitely use some updates - the hallway ceilings had water damage and were leaking. The rooms bathroom paint was peeling away due to water damage. The house keeping was not the best. There was an old donut beside the microwave stand. The conditioner bottle was used prior to our stay and was left in the room. The room needed to be vacuumed again. Upon checking out the man at the front desk stayed on his phone the entire time.

    The beds were very comfortable. The check in was very easy and quick. The room was very spacious and the bathroom.

    Stayed in April 2025

  • Reviewed: 7 April 2025

    8.0
    Very good
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It's so hard to get to and get out of. Traffic is horrible. No lights at intersection

    It s a convent location for when I travel there.

    Stayed in April 2025

  • Reviewed: 3 April 2025

    7.0
    average and did the job
    • Business trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 1 night

    very slow check in ,

    quiet

    Stayed in March 2025

  • Reviewed: 10 March 2025

    8.0
    Nice hotel
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed was close to wall and air conditioner. It was hard getting in and out on that side of the bed.

    The room was spacious

    Stayed in March 2025

  • Reviewed: 28 February 2025

    7.0
    Good
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Maintenance is needed. You could see into the hallway through the crack in the door which also means someone could see in

    Convenient

    Stayed in February 2025

  • Reviewed: 3 February 2025

    6.0
    It was ok
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Wasn’t made aware u needed to ask for housekeeping during 2 night stay until we came back to room nothing had been done to room no fresh towels or trash had been tooking out.

    Breakfast was good.

    Stayed in February 2025

  • Reviewed: 29 January 2025

    6.0
    It was ok
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There was only one light in the bathroom. No fan in the bathroom and one of the lightbulbs was being held in with toilet paper.

    The staff was nice

    Stayed in January 2025

  • Reviewed: 25 January 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff was friendly when you could find them. Rarely at front. Breakfast ends earlier than most. Pool was older and light was literally dangling out with a very very strong chlorine oder.

    Great value for price. Location was great and they worked with us on early check in.

    Stayed in January 2025

  • Reviewed: 15 December 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    That they don't have a 24-hour shuttle

    How close it was to the airport

    Stayed in December 2024

  • Reviewed: 12 November 2024

    8.0
    pleasant
    • Leisure trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 1 night

    Phone line was down before I arrived and tried to contact the property.

    Room is spacious, bed is comfortable. No chance to have breakfast. Front desk lady provided coffee to me at my request when it was after 6pm.

    Stayed in November 2024

  • Reviewed: 14 October 2024

    7.0
    This hotel is well kept but older, cleaning staff are men so lock your doors.
    • Leisure trip
    • Solo traveller
    • King Suite - Non-Smoking
    • Stayed 1 night

    I hung a do not disturb sign on the door but a cleaning person entered anyway, i was alone and felt violated as i didn't know he was a worker, when i called the manager they said he was busy, when i went down to check out the manager wasnt in the building and a week later I never received a call from him. choice hotel did get a complaint from me and they agreed it was unacceptable, refunded my stay in points and said they would let the owner know. My real issue is with Booking.com because they say cancel anytime but have NO PHONE to call. so i couldn't cancel thus booking and had to use this hotel.

    Bed was comfortable, the room was clean. Breakfast was good, desk worker (female) was very helpful as was the transportation.

    Stayed in October 2024

  • Reviewed: 23 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The bathroom was in need of an exhaust fan. You could see where the paint was peeling off the ceiling near the bathtub due to moisture. The bathtub also had a chip in it. The couch in the room was a little shabby.

    Check in and out was quick and easy. I really enjoyed the layout of the room, and the beds were comfortable.

    Stayed in September 2024

  • Reviewed: 13 September 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast wasn't good. No variety

    Parking was very limited due to lot being done

    Stayed in September 2024

  • Reviewed: 18 May 2024

    8.0
    Good for a quick overnight near the airport.
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The hotel shuttle was not running when I arrived at the airport and it took quite a while to get an Uber. I had called the hotel ahead of time to ask about the shuttle but wasn't told the service ended at a specific time.

    Our room was quiet and comfortable.

    Stayed in May 2024

  • Reviewed: 27 January 2024

    8.0
    Very good experience
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Clean and comfortable, nice breakfast. We recently started trying out Comfort Inns. The price of hotels has kept creeping up and we were looking for a less expensive alternative to hotels we usually stay at. We have been pleasantly surprised at how good the Comfort Inn is for the money.

    Stayed in January 2024

  • Reviewed: 16 January 2024

    7.0
    Good
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pool and hot tub were closed. Breakfast was mid.

    Nice clean comfortable rooms

    Stayed in January 2024

  • Reviewed: 3 January 2024

    8.0
    Very nice
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    I don't really have any complaints

    The pool was good after they fixed the light, the beds were comfy, the shower was amazing with so many settings, and the staff was very helpful and polite. Breakfast was always delicious and changed up a little each day.

    Stayed in December 2023

  • Reviewed: 17 December 2023

    8.0
    We liked the room but the breakfast needs improvement.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The selection and the quality. The sausage was terrible.

    It was disappointing.

    Stayed in December 2023

  • Reviewed: 12 December 2023

    7.0
    Good
    • Business trip
    • Group
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Just a little more effort on breakfast would make huge difference

    The breakfast is ok could use fresh fruit and Raisin Bran . Great location and great parking and security lights .

    Stayed in December 2023

  • Reviewed: 12 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Fridge did not work

    Close to airport. Clean

    Stayed in November 2023

Showing 1 – 25

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