Reviews of Extended Stay America Suites - San Jose - Mountain View 2 stars

Dear Larry, We’re glad to hear our location worked well for your visit. It’s always rewarding to know it adds ease to our guests’ plans. We aim to combine convenience with comfort. Thank you for sharing your thoughts. We look forward to welcoming you back soon to Extended Stay America. Sincerely, Hotel Management

Dear Larry, We’re glad to hear our location worked well for your visit. It’s always rewarding to know it adds ease to our guests’ plans. We aim to combine convenience with comfort. Thank you for sharing your thoughts. We look forward to wel… Show more

Dear Guest, It’s wonderful to hear that our front desk associate made a memorable impact during your stay. At Extended Stay America, we value genuine hospitality and are glad that aspect stood out. We’ve noted your preference for a quieter room and will do our best to accommodate that on future visits. Thank you for sharing your experience. It helps us continue refining the comfort and care we aim to provide. We look forward to your next stay! Sincerely, Hotel Management

Dear Guest, It’s wonderful to hear that our front desk associate made a memorable impact during your stay. At Extended Stay America, we value genuine hospitality and are glad that aspect stood out. We’ve noted your preference for a quieter … Show more

Dear Emmanuel, Thanks for sharing your thoughts! We are glad you chose to stay with us at Extended Stay America. It's always helpful to hear where things met expectations and where there's room to grow. Your feedback will be shared with our team as we continue working to enhance the overall guest experience. We hope to have another opportunity to welcome you back and make your next visit even more enjoyable. Sincerely, Hotel Management

Dear Emmanuel, Thanks for sharing your thoughts! We are glad you chose to stay with us at Extended Stay America. It's always helpful to hear where things met expectations and where there's room to grow. Your feedback will be shared… Show more

Dear Emmanuel, We're glad that certain aspects of your stay stood out, although we're sorry that the internet connection didn't meet expectations. We understand how important reliable Wi-Fi is and will be reviewing this with our team to identify any needed improvements. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management

Dear Emmanuel, We're glad that certain aspects of your stay stood out, although we're sorry that the internet connection didn't meet expectations. We understand how important reliable Wi-Fi is and will be reviewing this with ou… Show more

Dear Nouban, Thank you for taking the time to share your feedback. While we’re glad the room met basic standards for cleanliness, we’re sorry to hear that your experience was far from comfortable. Being near the laundry area, garbage collection, and facing the highway can lead to more noise than expected, and we understand how that can disrupt your stay. We also regret that the shower setup didn’t fit your needs well. Your comments are appreciated, and we’ll make sure they’re reviewed by our team to help guide better room assignments in the future. We express our genuine apologies once more and hope you will consider staying with us again. Sincerely, Hotel Management

Dear Nouban, Thank you for taking the time to share your feedback. While we’re glad the room met basic standards for cleanliness, we’re sorry to hear that your experience was far from comfortable. Being near the laundry area, garbage colle… Show more

Dear Dan, Thank you for sharing your experience. We're glad to know you found the room clean and comfortable. We're sorry the freeway noise impacted your overall experience. We understand how important a peaceful environment is, and we'll continue looking for ways to minimize outside disturbances. We appreciate the opportunity to host you. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management

Dear Dan, Thank you for sharing your experience. We're glad to know you found the room clean and comfortable. We're sorry the freeway noise impacted your overall experience. We understand how important a peaceful environment is, an… Show more

Dear Shou, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Sincerely, Hotel Management

Dear Shou, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept… Show more

Dear Emmanuel, Thank you for taking the time to review your stay at Extended Stay America. We're pleased to know our team's hospitality and the accommodations met your expectations. While there may have been aspects of the location that were less ideal, we appreciate the opportunity to host you and hope your overall stay was smooth and comfortable. We appreciate your great feedback and hope to have you as our guest again. Sincerely, Hotel Management

Dear Emmanuel, Thank you for taking the time to review your stay at Extended Stay America. We're pleased to know our team's hospitality and the accommodations met your expectations. While there may have been aspects of the location… Show more