Reviews of Comfort Inn Avon-Indianapolis West 3 stars

Thank you for taking the time to share your experience. We’re happy to hear you enjoyed the food during your stay—that’s always great to know! I’m sorry to hear the property didn’t meet your expectations in terms of appearance. We understand how important a fresh and updated atmosphere is, and your feedback helps us as we plan future improvements. We appreciate your honesty and hope you’ll consider giving us another try down the road. Sincerely, Alisa Green General Manager Comfort Inn

Thank you for taking the time to share your experience. We’re happy to hear you enjoyed the food during your stay—that’s always great to know! I’m sorry to hear the property didn’t meet your expectations in terms of appearance. We understa… Show more

Thank you Renee for your kind words about the cleanliness of your room and our friendly staff—it means a lot to us! We're glad to hear that our team was responsive when you needed hotter water for your tea. We’ll follow up to ensure the hot water station is consistently at the right temperature for all our guests. We hope to welcome you back again soon! Sincerely, Amanda Collier Operations Manager Comfort Inn – Avon

Thank you Renee for your kind words about the cleanliness of your room and our friendly staff—it means a lot to us! We're glad to hear that our team was responsive when you needed hotter water for your tea. We’ll follow up to ensure the… Show more

Thank you so much for your thoughtful feedback! We're thrilled to hear that you enjoyed our breakfast selection—those cinnamon waffles are definitely a guest favorite! It's also great to know you found the room clean and the bed and pillows comfortable. We do recognize that our building has some age and character, and while we've made several improvements over the years, there are still a few areas we're working on. I appreciate you pointing out the issues with the bathroom door and electrical fixtures—I've shared your comments with our maintenance team so we can address them promptly. We truly value your input and hope to welcome you back for an even better stay next time! Warm regards, Alisa Green

Thank you so much for your thoughtful feedback! We're thrilled to hear that you enjoyed our breakfast selection—those cinnamon waffles are definitely a guest favorite! It's also great to know you found the room clean and the bed and… Show more

Dear Guest, Thank you so much for your kind words! I’m thrilled to hear you enjoyed the food and had such a positive experience with our breakfast team. We’re especially grateful for your recognition of the service, and while it’s unfortunate you didn’t catch her name, I’ll be sure to share your compliments with the entire team so we can try to identify and recognize her efforts. We truly appreciate you taking the time to share your experience, and we hope to welcome you back soon for another great stay! Warm regards, Alisa Green General Manager Comfort Inn Avon

Dear Guest, Thank you so much for your kind words! I’m thrilled to hear you enjoyed the food and had such a positive experience with our breakfast team. We’re especially grateful for your recognition of the service, and while it’s unfortun… Show more

Dear Guest, Thank you for bringing these matters to our attention. On behalf of our entire team, I would like to sincerely apologize for the experience you and your partner had during your recent stay with us. It is deeply concerning to hear about the cleanliness issue with the mattress and box spring, the torn blanket, and the downgrade from your reserved king room. These are not reflective of the standards we strive to uphold. Additionally, I understand how frustrating and concerning it must have been to have your card charged without clear authorization while you were still verifying your payment status. Please know that this is not how we conduct business, and I will personally follow up with the team to ensure proper procedures are reinforced. We greatly value your feedback, as it helps us improve and prevent similar issues for future guests. I would like to offer a partial refund for your stay and extend a discount should you choose to stay with us again, so we have the opportunity to provide the experience you deserved. Please feel free to reach out to me directly at [GM’s direct contact or email] so I can assist you personally and ensure this is resolved to your satisfaction. Sincerely, Alisa Green General Manager Comfort Inn Avon

Dear Guest, Thank you for bringing these matters to our attention. On behalf of our entire team, I would like to sincerely apologize for the experience you and your partner had during your recent stay with us. It is deeply concerning to h… Show more