Nothing

Good location for our needs

Stayed in August 2025

There was no option for a suit with a jacuzzi

Room was a nice size

Stayed in August 2025

The bathroom did not close, the lock was stuck inside the door and the A/C stayed at 76 degrees.

The location and the place was clean. The room was also clean and the bedding.

Stayed in August 2025

I didn't like Angelica's lack of compassionate service. I asked her to call the non-emergency phone number so I could get help putting my husband into the car, and she said it was not her job to call for medical for my husband and dhe had other things to do. I stated I had the service last night, and it's not medical service. She had the audacity to tell me, "No, I didn't." She wasn't even here last last. She stated she would give me the number. So, I had to leave my husband at the breakfast area to make a call that took less than one minute. The fire truck came in less than 15 minutes. Angelica, who had other things to do, had time to come outside and watch the fireman come to assist me and took time to talk to them but could do that one courtesy and make the call. Also, the phone in the room didn't work, so I couldn't call to find out how to use the microwave oven or how to adjust the frig temperature that wasn't cold. Angelica doesn't know how to keep customers or how to gain repeat customers, or maybe there was another reason she couldn't make the call for me. I couldn't get a receipt from her either. I paid at the hotel, and not at the time I made the reservation .

I Iiked the room which was clean. The beds were comfortable. Lisa from the front desk was helpful. When I made my reservation, I opted to pay while I arrived. Lisa took my payment but stated they don't have receipts. I had my husband with me who has end stage dementia. I asked for a closer room because the room I was assigned was all the way down to the end of the hall. Lisa offered to push the luggage cart for me because my husband uses a wheel chair. He refused to get into his chair, slid down onto the ground, and I asked Lisa to call the non-emergency number for the police so they could help me get my husband into his wheelchair. Sh called, and they called in less than 15 minutes. This service is in most cities nationwide. I was thankful that Lisa offered to assist me. This is how hotels get repeat customers and recommendations.

Stayed in August 2025

Not much to dislike. The water pressure in the shower was just okay but this is extremely common in large hotels.

The location is great. Very close to the huge Concord Mills Mall and lots of restaurants. The room was clean and spacious. The bed was comfortable. Ample parking. We didn't use the pool but it appeared clean. Would definitely stay here again.

Stayed in July 2025

Breakfast is not the best

The staff is amazing

Stayed in August 2025

The staff was good and the location was great.

Stayed in August 2025

Is the same breakfast all days

Stayed in July 2025

Upon arriving, as a late check-in customer, i was told to call the hotel and make arrangements, i did. The staff working the front desk upon my arrival was not aware. Also, she was very unprofessional and rude. Me and my family waited 15 minutes before she service us because her phone alarm went off and she then answered the front desk phone. It appears she was waking up from her nap. Mananger was notified and she didn't seem surprise of her staff work ethic. Families goes on vacations and should not have to experience this types of experiences.

Cleaniness, comfortable and affordable. My suite room was very spacious.

Stayed in August 2025

Complimentary cookies were stale, old, and no good and beacon was gone too fast.

Breakfast was slightly ok, but standing there waiting on more beacon, young lady could have told me they were out of it while cleaning the area.

Stayed in August 2025

Breakfast could be better with more variety of foods

Staff is very friendly and helpful

Stayed in August 2025

Air conditioning leaked in our room and got our belongings wet. Was Black mold around bottom of shower. Bathroom door stuck, got stuck in, couldn’t shut door after that

Location

Stayed in July 2025

The only thing my Mom found was mold in the desk chair on the arms an she told the lady's an she came an took care of it right away an that is when we was checking out. An someone in another room was smoking weed an my Mom hates it. It gives her an bad headache. But we didn't say nothing. You know a lot of people do it. An maybe they had there card so it is what it is.

It was quite, an relaxing, me an my Mom was very tired from our trip an we had an nice time when we got to our room to relax. The staff was very helpful also. My Mom is 75 an I have a broken arm so one of the lady's at the front desk helped us to our room, we was only on the 1st floor that was a blessing. Thank You.

Stayed in August 2025

Pool was a little small.. but can't be helped.

225 was near stairs and ice

Stayed in July 2025

Breakfast

Room and the location

Stayed in July 2025

Odors in room probably from carpet

Location

Stayed in July 2025

The breakfast was advertised as being amazing, it was terrible. Stale cereal, undercooked eggs, no fruit, no meat, diy waffles were ok. I did not appreciate being charged $100 for "just in case we damage the room." Not fair. How would the hotel like to be charged for holding up it's end of the agreement? I understand it's returned.... in 5 days.... but still, it's the principle of it. The pool was listed in the amenities, but there was a message that it was closed for an extended period of time. It was very open. We didn't pack swimsuits. That was frustrating. Shower water pressure was crazy low.

It was close to PNC Pavilion. Linens were clean. Hotel parking was free.

Stayed in July 2025

Breakfast not good.

Location Mattress

Stayed in July 2025

Bed was hard marijuana everywhere doors was locked except front keycard didn’t work

Faculty was great

Stayed in July 2025

Breakfast the cook could do a lot better and there should be more options but it’s nice

The pool is nice and the staff is very nice!!

Stayed in July 2025

Could have been cleaner. Better breakfast selections.

Location

Stayed in July 2025

The guy who hit my rental car.

Stayed in June 2025

WiFi was awful. Room smelled musty when we walked in. Every time we left the key cards wouldn’t work (and no we didn’t keep them near our phones). The shower curtain was too small and wouldn’t cover shower from end to end. Hair dryer was busted and not working. Only one towel hook. Tub was new but it was fiberglass and popped and creaked when stepping inside (felt like you were going to bust a hole in it standing there). Breakfast was typical breakfast but could use more variety. Mini fridge that held yogurt was set too high because yogurt was frozen.

Room was clean and beds were comfortable. Spacious room and bathroom was large with plenty of room.

Stayed in July 2025

Beds are not big! Double size. The love seat and chair were absolutely worn out and need to be replaced.

Beds were comfortable. Staff very nice and helpful.

Stayed in June 2025