Reviews of The Woodlands Inn 4 stars
1073 Highway 315, Wilkes-Barre, PA 18702, United States
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewSo good
Carpet floor needs to vacuum in the corners
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewStaff was nice
Internet was not working the whole time time we were there and we found fleas on our bed
Dear Yessenia, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your kind words about our staff; they strive to provide a welcoming experience for all our guests. However, we are truly sorry to hear about the issues you encountered with the cleanliness of your room and the internet connectivity. Your comments regarding the fleas are particularly concerning, and we will investigate this matter thoroughly to ensure it is addressed. We understand how important these aspects are to our guests and will work diligently to improve. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort
Dear Yessenia, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your kind words about our staff; they strive to provide a welcoming experience for all our guests. However, we are truly sorr… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewEverything
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewEverything
Nothing
Dear Michael, Thank you so much for your wonderful 10-star review! We are thrilled to hear that you enjoyed your stay at The Woodlands Inn and Resort. It’s fantastic to know that our staff, cleanliness, location, facilities, comfort, and value for money all met your expectations. Your kind words about everything truly warm our hearts and motivate us to continue providing the best experience possible for our guests. We hope to welcome you back soon for another delightful stay! Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort
Dear Michael, Thank you so much for your wonderful 10-star review! We are thrilled to hear that you enjoyed your stay at The Woodlands Inn and Resort. It’s fantastic to know that our staff, cleanliness, location, facilities, comfort, and v… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewthe free breakfast was so good and the grounds around were so beautiful and so well kept the rooms were amazing everything was great I will recommend for sure
I can't think of anything as of now
Dear Elaine, Thank you so much for your wonderful 10-star review! We are thrilled to hear that you enjoyed the atmosphere, cleanliness, and comfort of our hotel. It's fantastic to know that the free breakfast and the beautifully kept grounds contributed to your experience. We take great pride in providing a welcoming environment, and your kind words about our staff, facilities, and the amazing rooms truly mean a lot to us. We appreciate your recommendation and look forward to welcoming you back for another memorable stay! Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort
Dear Elaine, Thank you so much for your wonderful 10-star review! We are thrilled to hear that you enjoyed the atmosphere, cleanliness, and comfort of our hotel. It's fantastic to know that the free breakfast and the beautifully kept g… Show more
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewBreakfast was very nice.
The lighting in my room was really very bad. Such an easy thing to fix. It was hard to even read. You really need to kick the lamps up a big notch!
Dear Madigan, Thank you for taking the time to share your feedback with us. We appreciate your insights regarding the staff, cleanliness, and comfort—your ratings help us understand where we can improve. We're sorry to hear about the issues with the indoor pool's water clarity; your expertise as a lifeguard is valuable, and we will certainly address this matter. We also understand that the lighting in your room was insufficient for your needs, and we will look into enhancing it for future guests. On a positive note, we’re glad you enjoyed our breakfast offerings! Your feedback is essential in helping us elevate our services, and we hope to welcome you back for an even better experience. Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort
Dear Madigan, Thank you for taking the time to share your feedback with us. We appreciate your insights regarding the staff, cleanliness, and comfort—your ratings help us understand where we can improve. We're sorry to hear about the i… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe pool was too cool not good
Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your insights regarding the staff, cleanliness, location, comfort, and value for money. It’s great to hear that you found these aspects satisfactory. However, we sincerely apologize for the discomfort you experienced with our pool temperature. We understand how important it is for our amenities to meet your expectations, and your comments will help us improve. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort
Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your insights regarding the staff, cleanliness, location, comfort, and value for money. It’s great to hear that you found these aspects satisfactory. H… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe pool was too cool the gym was not working not activities for kid just for adults
Dear Guest, Thank you for taking the time to share your feedback. We appreciate your insights on our staff, cleanliness, location, comfort, and value for money. It's great to hear that you enjoyed the bed during your stay! We apologize for the pool temperature and the gym issues you encountered, as well as the lack of kid-friendly activities. Your comments are invaluable to us as we strive to enhance our facilities and services. We hope to have the opportunity to welcome you back in the future for an even better experience. Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort
Dear Guest, Thank you for taking the time to share your feedback. We appreciate your insights on our staff, cleanliness, location, comfort, and value for money. It's great to hear that you enjoyed the bed during your stay! We apol… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation was good
Room was outdated and poorly maintained.
Hello Reece, Thank you for taking the time to share your feedback. We appreciate your kind words about our staff and the location of The Woodlands Inn and Resort. However, we are truly sorry to hear that the room did not meet your expectations and that you found it outdated and poorly maintained. Your comments regarding our facilities are invaluable, and we will certainly take them into consideration as we strive to improve our guest experience. We hope you’ll give us another chance to provide you with a more comfortable stay in the future. Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort
Hello Reece, Thank you for taking the time to share your feedback. We appreciate your kind words about our staff and the location of The Woodlands Inn and Resort. However, we are truly sorry to hear that the room did not meet your expectat… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe room was clean and comfortable
The facility was outdated. The pools were unclean. And they no longer have a Jacuzzi, which is stated in the description of the place.
Dear DeFour, Thank you for taking the time to share your thoughts about your recent stay with us at The Woodlands Inn and Resort. We appreciate your feedback regarding our staff and the cleanliness of your room; we’re glad to hear that you found it comfortable. However, we are sorry to learn that our facilities did not meet your expectations, particularly the condition of the pools and the absence of the Jacuzzi. We understand how important these amenities are to our guests, and we are working on improvements to enhance the overall experience. Your insights are invaluable to us as we strive to provide a better stay for all our guests. We hope to welcome you back in the future for a more enjoyable visit. Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort
Dear DeFour, Thank you for taking the time to share your thoughts about your recent stay with us at The Woodlands Inn and Resort. We appreciate your feedback regarding our staff and the cleanliness of your room; we’re glad to hear that you… Show more
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewThe pool and the views of the lakes nearby was nice.
This was my second time going there. First time with my small family then came back with my sister and her family a total of two rooms. It was disappointing when we went to the restaurant and was told in an attitude that they were only serving pizza, and on top of that it was cash only. I was looking forward to the full happy hour menu we had last time and had to look for a way to pay for the pizza since it was cash only. Very inconvenient. Not happy at all. The club was the same. Cash only..this was very disturbing.
Hi Byron, Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed the location, comfort, and the views of the nearby lakes during your stay. However, we sincerely apologize for the inconvenience you faced at the restaurant and club regarding the cash-only policy and the limited menu options. We understand how disappointing it can be when expectations are not met, especially when returning for a second visit. Your feedback is invaluable, and we will certainly look into these matters to improve our service. We hope to welcome you and your family back again in the future for a more enjoyable experience. Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort
Hi Byron, Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed the location, comfort, and the views of the nearby lakes during your stay. However, we sincerely apologize for the inconvenience … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewWe traveled several hours for an event and tried to call from the road about an early check-in. We couldn’t reach anyone and to find out the phones were down. We went out of our way and went directly to the hotel and they said we can check in early for a 25.00 fee. If we had talked to someone on the road and found out about the fee we wouldn’t have gone early. The room was ready so we were very disappointed we had to pay that fee. The receptacle and hair dryer did not work in our bathroom. We would be happy if that fee could be refunded.
Hello Joan, Thank you for taking the time to share your feedback about your recent stay at The Woodlands Inn and Resort. We truly appreciate your kind words regarding our staff and cleanliness. However, we sincerely apologize for the inconvenience you experienced with the early check-in process and the issues with the hair dryer and receptacle in your bathroom. We understand how frustrating it can be when communication falls short, especially when traveling for an event. Your feedback is invaluable to us, and we will ensure that your concerns are addressed. If you'd like to discuss the early check-in fee further, please feel free to reach out to us directly. Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort
Hello Joan, Thank you for taking the time to share your feedback about your recent stay at The Woodlands Inn and Resort. We truly appreciate your kind words regarding our staff and cleanliness. However, we sincerely apologize for the incon… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewAlcohol was responsible prices don’t see that much and the sushi was good
Whole spa is shut down and we weren’t notified nor was it posted the “second “ restaurant only served pizza and the breakfast I paid extra for was Continental and redundant the building is way older then the picture appear
Hello Brittney, Thank you for sharing your feedback with us. We’re glad to hear that you found our staff, cleanliness, location, facilities, and comfort satisfactory. However, we sincerely apologize for the inconveniences you experienced during your stay. We understand how disappointing it is when amenities like the spa are unavailable, and we regret that this information was not communicated to you prior to your arrival. We appreciate your comments about our dining options, and we will certainly take your feedback into consideration as we strive to improve our guest experience. Your insights are invaluable to us, and we hope to have the opportunity to welcome you back in the future. Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort
Hello Brittney, Thank you for sharing your feedback with us. We’re glad to hear that you found our staff, cleanliness, location, facilities, and comfort satisfactory. However, we sincerely apologize for the inconveniences you experienced d… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGirl at desk was polite
Someone's dirty panties on floor in room. Outdated unkempt facilities gray scrambled eggs and questionable clientele throughout...no wifi and still charged a resort fee...overall a terrible experience
Dear Marnie, Thank you for taking the time to share your feedback. We appreciate your kind words about our staff and are glad to hear that you found the front desk team polite. However, we deeply regret that your experience with cleanliness and facilities did not meet your expectations. The issues you described, including the state of your room and the breakfast options, are certainly not reflective of our standards. We take your comments seriously and will address them with our team to ensure improvements are made. We also apologize for any inconvenience regarding the resort fee and Wi-Fi access. Your feedback is invaluable to us as we strive to enhance our guests' experiences. Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort
Dear Marnie, Thank you for taking the time to share your feedback. We appreciate your kind words about our staff and are glad to hear that you found the front desk team polite. However, we deeply regret that your experience with cleanlines… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewFree breakfast was good. Staff very attentive & friendly.
Shuttle to casino not available. Two bars were closed.
Hello Linda, Thank you for taking the time to share your feedback. We’re glad to hear that you found our staff attentive and friendly, and that you enjoyed the complimentary breakfast. However, we apologize for the inconvenience caused by the lack of shuttle service to the casino and the closure of two bars during your stay. We appreciate your insights into our facilities and comfort levels, as they help us identify areas for improvement. Your comments regarding cleanliness and value for money are also noted, and we will continue to strive for excellence in these areas. Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort
Hello Linda, Thank you for taking the time to share your feedback. We’re glad to hear that you found our staff attentive and friendly, and that you enjoyed the complimentary breakfast. However, we apologize for the inconvenience caused by … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe nature and creek
No hot water Toilet didn't flush No indoor pool No hot tub Website not accurate The wrong food given for take out from the show gun Dirty NO EXPRESSO BAR
Dear Guest, Thank you for taking the time to provide your feedback. We sincerely apologize for the issues you experienced during your stay. Cleanliness is a top priority for us, and we regret that we fell short in this area. We also understand how disappointing it can be when amenities such as hot water and dining options are not available as expected. Your comments regarding the accuracy of our website and the food service are invaluable, and we will review these to make necessary improvements. We appreciate your insights and hope you will consider giving us another chance in the future. Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort
Dear Guest, Thank you for taking the time to provide your feedback. We sincerely apologize for the issues you experienced during your stay. Cleanliness is a top priority for us, and we regret that we fell short in this area. We also unders… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe indoor pool wasn't in service, the outdoor pool was closed, the gym room was closed. Couldn't get the kind of room that I had asked for. The breakfast was disgusting.
Hello Melissa, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and location. However, we sincerely apologize for the issues you encountered during your stay. We understand that the cleanliness and comfort of your room, as well as the availability of facilities, did not meet your expectations. Your comments regarding the breakfast and the pool and gym closures are invaluable, and we will address these concerns with our team to improve future experiences for our guests. We hope you’ll consider giving us another chance to provide you with the stay you deserve. Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort
Hello Melissa, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and location. However, we sincerely apologize for the issues you encountered during your stay. We understand that th… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewI loved the room with the balcony so I could see the water. The room was spacious and clean with an amazing sized jacuzzi. I also enjoyed the dual walk in shower. The breakfast was very good as well.
I didn't like that 4 of the 6 jets were broken in the jacuzzi. I also didn't like that the indoor pool and fitness center were closed.
Dear Emily, Thank you for taking the time to share your detailed feedback about your recent stay at The Woodlands Inn and Resort. We are thrilled to hear that you loved your room with the balcony, enjoyed the spaciousness, and found the jacuzzi and dual walk-in shower to be highlights of your visit. It’s also wonderful to know that you appreciated the breakfast we offer. We sincerely apologize for the issues you encountered with the jacuzzi jets and the closure of the indoor pool and fitness center. Your feedback is invaluable, and we will address these concerns to enhance the experience for our future guests. We hope to welcome you back soon for an even better stay. Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort
Dear Emily, Thank you for taking the time to share your detailed feedback about your recent stay at The Woodlands Inn and Resort. We are thrilled to hear that you loved your room with the balcony, enjoyed the spaciousness, and found the ja… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe location was great.
The facilities were dirty, no hot water, no internet, no fitness room. We did not receive room service when putting the sign on the door multiple days. When telling maintenance about our water issue, they didn’t send someone until 11:30PM!! We have 2 babies under 2 and they were sleeping.
Dear Dara, Thank you for taking the time to share your experience with us. We’re glad to hear that you appreciated our location. However, we sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are priorities for us, and we are disappointed that we fell short in those areas. We understand how important it is to have reliable amenities, especially with young children, and we regret that you faced challenges with hot water, internet, and room service. Your feedback is invaluable, and we will address these concerns to improve our guest experience moving forward. Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort
Dear Dara, Thank you for taking the time to share your experience with us. We’re glad to hear that you appreciated our location. However, we sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are p… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGood breakfast with kind staff. Good location
Swimming pool indoor and gym closed. This was not communicated during or after booking. We discoved it just after checking in. We chose this hotel because of the pool to have one day of relax before flying back to Europe. No internet in the hotel due to a failure. We had to check in for our flights with some difficulties. Water was leaking from the ceiling of the corridor. Staff at reception did not make any effort to compensate or help for all these problems
Dear Daniela, Thank you for taking the time to share your feedback with us. We're glad to hear you enjoyed our clean accommodations, convenient location, and the breakfast provided by our kind staff. However, we sincerely apologize for the inconvenience caused by the indoor pool and gym being closed during your stay, as well as the internet issues you experienced. We understand how important these amenities are, especially before your flight back to Europe. Your comments regarding the water leak in the corridor and the reception staff's response have been noted, and we will address these matters to improve our guest experience. We appreciate your insights and hope to have the opportunity to welcome you back in the future. Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort'
Dear Daniela, Thank you for taking the time to share your feedback with us. We're glad to hear you enjoyed our clean accommodations, convenient location, and the breakfast provided by our kind staff. However, we sincerely apologize fo… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewthe river the clubs the bars
no internet no working jacuzzi inside pool looks dirty
Hello Benjamin, Thank you for taking the time to share your feedback. We’re delighted to hear that you found our staff and cleanliness to be top-notch; your kind words mean a lot to us. We're glad you enjoyed the nearby river, clubs, and bars, which truly enhance the experience in our area. We sincerely apologize for the issues you encountered with the internet and the jacuzzi, as well as the condition of the indoor pool. Your comments are invaluable, and we will address these concerns to ensure a more enjoyable stay for future guests. We appreciate your insights and hope to welcome you back for an even better experience. Warm Regards, Guest Relations Manager 'The Woodlands Inn and Resort
Hello Benjamin, Thank you for taking the time to share your feedback. We’re delighted to hear that you found our staff and cleanliness to be top-notch; your kind words mean a lot to us. We're glad you enjoyed the nearby river, clubs, a… Show more