5828 I-27 S, Lubbock, TX 79404, United States
#64 of 80 hotels in Lubbock
Guests' ChoiceBased on 306 hotel reviews
6.0Cleanliness
6.8
Comfort
6.8
Location
7.4
Facilities
6.3
Staff
6.8
Value for money
6.6
Free Wifi
8.9
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End of dialog contentReviewed: August 4, 2025
Christopher
United StatesNot having towels and the key card for the door kept deactivating.
Staff, Location and cleanliness were good. Didn't get any towels til the 2nd day of our stay which was very inconvenient. Other than that it was a good experience.
Stayed in August 2025
Reviewed: May 17, 2025
Kelly
United StatesIt was dirty, the fridge was dirty, the walls were dirty, the bedskirts were dirty. Some of the doors were not working properly. Overall very grungy and needs a major upgrade.
Location
Stayed in May 2025
Reviewed: May 12, 2025
Martinez
United StatesThe pool
Stayed in May 2025
Reviewed: April 20, 2025
Tearah
United StatesI didn’t like that they did not provide enough towels !! We had 2 towels in our room for four people!! And when we went to swim I didn’t like that they didn’t have towels provided for us to go swimming we pay to have those certain things within our stay and when we asked for towels the young lady came in to where we were and yelled at us stating we had to go get our towels we had in our room and use those before we are able to get more towels cause they were short on towels !! Also very upset their “hot tub” was absolutely cold and didn’t work very disappointing!!
Beds were comfortable!! Breakfast was really good as well!!
Stayed in April 2025
Reviewed: March 30, 2025
James
United StatesNeed to work on security of property. Few doors noticed didn't lock going into back of property. It was access form parking lot, seemed broke
All was nice and comfortable
Stayed in March 2025
Reviewed: March 28, 2025
Albert
United StatesThe staff not friendly. Did not my special request for room location.
Value
Stayed in March 2025
Reviewed: October 14, 2024
Megan
United StatesCheck out was at noon, but they shut off our keys at about 8 in the morning
Clean for the most part
Stayed in October 2024
Reviewed: September 30, 2024
Walter
United StatesWas dirty. Staff didn’t speak English, when asked for towels and a washcloth they didn’t have any for us. A family of 4 needs more than 2 towels and 1 washcloth.
Easy to get there
Stayed in September 2024
Reviewed: August 1, 2024
Curtis
United StatesHot tub not operational. Very skimpy bkfst
Location price
Stayed in July 2024
Reviewed: July 27, 2024
Haley
United StatesMy fiancé and I got into town late, about 12:30AM, after a full work day and a 6 hour drive, exhausted. The front desk guy was so slow, and slightly irritating. We finally got our room keys and we asked where our room was, which was at the end of the hotel. We then asked if there was an entrance door on that side to which the desk guy said yes there was. When drove to the side of the hotel that our room was on and walked up to the side entrance that had a sign that read “out of service, use other entrance.” This would’ve be really nice to know before we re-parked. We then just carried our luggage in hand back around to the back entrance and walked back through the lobby to the side of the hotel, not terribly far, but again we were exhausted. We arrived to our room and the first room key we used wouldn’t let us in, we were worried that he had assigned us an already booked room. After multiple attempts we luckily had asked for 2 key cards and finally got into the room with the second card. Since it was about 1am at this point we went straight to bed. The next morning we woke up to a warm, humid room, we had set the thermostat to 69 degrees the night before, so we were confused. My fiancé opened the curtains to find that the window had been cracked open, assuming by previous guests, allowing cool air out and warm air in the whole night. Aside from that the whole hotel was just dingy and smelt like an indoor pool. We knew it wouldn’t be a 5 star hotel, but just a little more effort would’ve gone a long way.
It was close to where we needed to be. For late booking during the week it was alright. The price was decent. Easy access to the highways was nice.
Stayed in July 2024
Reviewed: July 22, 2024
Harlie
United StatesWe had a double bed and one of them had what it looked like to be throw up stains off the side of the bed
The lady at the front desk was super sweet and very helpful
Stayed in July 2024
Reviewed: June 20, 2024
Deeidra
United StatesNo towels, no pillows, no iron in the room
The staff was friendly
Stayed in June 2024
Reviewed: June 11, 2024
Brianna
United StatesThe bath tub had roaches and it was a little dirty all around the motel. The doors looked like they had been broken before.
Easy to find. Staff was helpful and friendly!!
Stayed in June 2024
Reviewed: June 1, 2024
Melissa
United StatesToilet did not flush and there was long black hair in the shower on the wall from the previous person. My hair is red
Stayed in May 2024
Reviewed: May 1, 2024
Hughes
United StatesThe “hot”tub was more like lukewarm water, & the pool had to much chlorine
The room was clean and comfortable
Stayed in April 2024
Reviewed: April 29, 2024
Ken
United StatesI got charged for 2 rooms. And can’t get refund for the one I cancelled
Ok
Stayed in April 2024
Reviewed: April 22, 2024
Bethanie
United StatesThe staff wasn’t super friendly or welcoming. The few interactions I had were ok, nothing that said come back.
The property was clean but the fridge smelled bad, other than that everything was clean. The location was great. We enjoyed the pool and hot tub.
Stayed in April 2024
Reviewed: April 22, 2024
Carolette
United StatesThe breakfast was cold. The refrigerator in the room didn't work. It didnt get cold. The breakfast has been better in the past. The gravy was too thick and cold. The vents were blowing directly on the food. Microwave wasnt available to heat the food. We had to ask the attendant to warm it up and he overdid it and the food was tough after he took it out the microwave. I have had better experiences with this hotel. Not sure what was wrong this time. No complaints about the room; just the food. But it was free so...
Stayed in April 2024
Reviewed: April 13, 2024
Ryan
United StatesRoom was clean
Stayed in April 2024
Reviewed: March 27, 2024
Pennington
United StatesSide door was loud every time someone came in n out and we were on the second floor and it was super loud throughout the night
I did not get a chance to eat breakfast and but I loved the quietness and privacy and the up to date room amenities
Stayed in March 2024
Reviewed: March 19, 2024
Antranette
United StatesI've stayed at this location plenty of times before and the past has been great, this recent stay was just decent. The bathroom tub knob was broken, there was rust around the toilet as well.
The rates were great, the pool was great for my kids that's the reason for the stay.
Stayed in March 2024
Reviewed: November 6, 2023
Dennis
United StatesPool was closed the only reason we got a room there was to go swimming beds were not comfortable at all need to upgrade
Breakfast was good
Stayed in November 2023
Reviewed: October 2, 2023
Jebousek
United StatesBreakfast was not good Had to bring my dirty towels to the front desk to get clean ones
Breakfast was not very good Location was good Parking was good
Stayed in October 2023
Reviewed: September 4, 2023
Alfredo
United StatesThe condition of the bedding was terrible. We got in late and didn’t get to bed until about 3 AM. When we turned the bed there were blood drops on the sheet and comforter was coming apart. When I reported it in the morning; it didn’t seem to surprise them
The location was fine and the staff were very friendly and informative.
Stayed in September 2023
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