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  5. Reviews of Quality Inn & Suites

Reviews of Quality Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5828 I-27 S, Lubbock, TX 79404, United States

#64 of 80 hotels in Lubbock

Guests' Choice

Review Score

Based on 306 hotel reviews

6.0

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.8

  • Location

    7.4

  • Facilities

    6.3

  • Staff

    6.8

  • Value for money

    6.6

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 4, 2025

    7.0
    Over all ok
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Not having towels and the key card for the door kept deactivating.

    Staff, Location and cleanliness were good. Didn't get any towels til the 2nd day of our stay which was very inconvenient. Other than that it was a good experience.

    Stayed in August 2025

  • Reviewed: May 17, 2025

    7.0
    Unimpressed
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    It was dirty, the fridge was dirty, the walls were dirty, the bedskirts were dirty. Some of the doors were not working properly. Overall very grungy and needs a major upgrade.

    Location

    Stayed in May 2025

  • Reviewed: May 12, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool

    Stayed in May 2025

  • Reviewed: April 20, 2025

    7.0
    It was fine, but probably not a good fit for my family !!
    • Family with young children
    • King Room with Two King Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t like that they did not provide enough towels !! We had 2 towels in our room for four people!! And when we went to swim I didn’t like that they didn’t have towels provided for us to go swimming we pay to have those certain things within our stay and when we asked for towels the young lady came in to where we were and yelled at us stating we had to go get our towels we had in our room and use those before we are able to get more towels cause they were short on towels !! Also very upset their “hot tub” was absolutely cold and didn’t work very disappointing!!

    Beds were comfortable!! Breakfast was really good as well!!

    Stayed in April 2025

  • Reviewed: March 30, 2025

    7.0
    Yes
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Need to work on security of property. Few doors noticed didn't lock going into back of property. It was access form parking lot, seemed broke

    All was nice and comfortable

    Stayed in March 2025

  • Reviewed: March 28, 2025

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The staff not friendly. Did not my special request for room location.

    Value

    Stayed in March 2025

  • Reviewed: October 14, 2024

    7.0
    Okay hotel, location not the great, beds were comfy, pillows were horrible
    • Leisure trip
    • Couple
    • King Suite - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Check out was at noon, but they shut off our keys at about 8 in the morning

    Clean for the most part

    Stayed in October 2024

  • Reviewed: September 30, 2024

    5.0
    Could’ve been a lot better for the money we paid.
    • Leisure trip
    • Family with young children
    • King Room with Two King Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Was dirty. Staff didn’t speak English, when asked for towels and a washcloth they didn’t have any for us. A family of 4 needs more than 2 towels and 1 washcloth.

    Easy to get there

    Stayed in September 2024

  • Reviewed: August 1, 2024

    7.0
    Could be much better if more attention paid to maintenance n providing bkfst selection. Two hard biscuits sausage only i
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hot tub not operational. Very skimpy bkfst

    Location price

    Stayed in July 2024

  • Reviewed: July 27, 2024

    5.0
    It was okay for our short stay, not impressive, but not necessarily intolerable.
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    My fiancé and I got into town late, about 12:30AM, after a full work day and a 6 hour drive, exhausted. The front desk guy was so slow, and slightly irritating. We finally got our room keys and we asked where our room was, which was at the end of the hotel. We then asked if there was an entrance door on that side to which the desk guy said yes there was. When drove to the side of the hotel that our room was on and walked up to the side entrance that had a sign that read “out of service, use other entrance.” This would’ve be really nice to know before we re-parked. We then just carried our luggage in hand back around to the back entrance and walked back through the lobby to the side of the hotel, not terribly far, but again we were exhausted. We arrived to our room and the first room key we used wouldn’t let us in, we were worried that he had assigned us an already booked room. After multiple attempts we luckily had asked for 2 key cards and finally got into the room with the second card. Since it was about 1am at this point we went straight to bed. The next morning we woke up to a warm, humid room, we had set the thermostat to 69 degrees the night before, so we were confused. My fiancé opened the curtains to find that the window had been cracked open, assuming by previous guests, allowing cool air out and warm air in the whole night. Aside from that the whole hotel was just dingy and smelt like an indoor pool. We knew it wouldn’t be a 5 star hotel, but just a little more effort would’ve gone a long way.

    It was close to where we needed to be. For late booking during the week it was alright. The price was decent. Easy access to the highways was nice.

    Stayed in July 2024

  • Reviewed: July 22, 2024

    7.0
    Good
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We had a double bed and one of them had what it looked like to be throw up stains off the side of the bed

    The lady at the front desk was super sweet and very helpful

    Stayed in July 2024

  • Reviewed: June 20, 2024

    5.0
    Fair
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    No towels, no pillows, no iron in the room

    The staff was friendly

    Stayed in June 2024

  • Reviewed: June 11, 2024

    6.0
    Ok stay, just needs a little improvement. Great front desk workers!
    • Leisure trip
    • Family with young children
    • King Room with Two King Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bath tub had roaches and it was a little dirty all around the motel. The doors looked like they had been broken before.

    Easy to find. Staff was helpful and friendly!!

    Stayed in June 2024

  • Reviewed: June 1, 2024

    5.0
    Fair
    • Business trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Toilet did not flush and there was long black hair in the shower on the wall from the previous person. My hair is red

    Stayed in May 2024

  • Reviewed: May 1, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The “hot”tub was more like lukewarm water, & the pool had to much chlorine

    The room was clean and comfortable

    Stayed in April 2024

  • Reviewed: April 29, 2024

    6.0
    Na
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    I got charged for 2 rooms. And can’t get refund for the one I cancelled

    Ok

    Stayed in April 2024

  • Reviewed: April 22, 2024

    6.0
    Overall good value but staff was sub par
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The staff wasn’t super friendly or welcoming. The few interactions I had were ok, nothing that said come back.

    The property was clean but the fridge smelled bad, other than that everything was clean. The location was great. We enjoyed the pool and hot tub.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was cold. The refrigerator in the room didn't work. It didnt get cold. The breakfast has been better in the past. The gravy was too thick and cold. The vents were blowing directly on the food. Microwave wasnt available to heat the food. We had to ask the attendant to warm it up and he overdid it and the food was tough after he took it out the microwave. I have had better experiences with this hotel. Not sure what was wrong this time. No complaints about the room; just the food. But it was free so...

    Stayed in April 2024

  • Reviewed: April 13, 2024

    6.0
    Pleasant
    • Solo traveler
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was clean

    Stayed in April 2024

  • Reviewed: March 27, 2024

    7.0
    Enjoyed the relaxation
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Side door was loud every time someone came in n out and we were on the second floor and it was super loud throughout the night

    I did not get a chance to eat breakfast and but I loved the quietness and privacy and the up to date room amenities

    Stayed in March 2024

  • Reviewed: March 19, 2024

    7.0
    Good
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I've stayed at this location plenty of times before and the past has been great, this recent stay was just decent. The bathroom tub knob was broken, there was rust around the toilet as well.

    The rates were great, the pool was great for my kids that's the reason for the stay.

    Stayed in March 2024

  • Reviewed: November 6, 2023

    5.0
    Room
    • Leisure trip
    • Family with young children
    • King Room with Two King Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool was closed the only reason we got a room there was to go swimming beds were not comfortable at all need to upgrade

    Breakfast was good

    Stayed in November 2023

  • Reviewed: October 2, 2023

    6.0
    Stayed at better hotels in Lubbock, jacked up price for parents weekend for Tech.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights

    Breakfast was not good Had to bring my dirty towels to the front desk to get clean ones

    Breakfast was not very good Location was good Parking was good

    Stayed in October 2023

  • Reviewed: September 4, 2023

    5.0
    I won’t stay there again.
    • Leisure trip
    • Couple
    • King Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The condition of the bedding was terrible. We got in late and didn’t get to bed until about 3 AM. When we turned the bed there were blood drops on the sheet and comforter was coming apart. When I reported it in the morning; it didn’t seem to surprise them

    The location was fine and the staff were very friendly and informative.

    Stayed in September 2023

Showing 1 - 25

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