Reviews of Extended Stay America Suites - Temecula - Wine Country 2 stars
27622 Jefferson Avenue, Temecula, CA 92590, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe areas to take my dogs out to go potty and poo bags were complimentary.
My rooms floors were the filthiest floors I’ve ever seen and the room had a weird sour smell when you walked in I believe is the A/C unit. The shower pressure is non existent so it took me twice as long to wash my hair and get clean
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewWe liked that it was pet friendly and there were several areas to take them out that were pretty clean and offered bags to cleanup after your pet.
The staff seemed miserable, never smiled and were just this side of rude. The washing machines will steel your money and the staff basically told us too bad and that they couldn’t do anything about it which was very frustrating. It says on the website that breakfast is offered everyday however what they call breakfast consists of nutrigrain bars, packets of instant oatmeal you have to make yourself but no bowls or spoons and coffee. That’s literally ALL they provide for breakfast. The worst part is they hold it behind the counter so you have to wait for someone to show up and hand you a packet of oatmeal and they act like it’s a huge hassle.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewComfortable bed.
No cooking utensils available which defeats the point of choosing this place. They should have enough equipment available. Also no ice machine. “Continental” breakfast was terrible. Cheap offerings. Bad coffee. Fire alarm testing at 9 am was unpleasant. Could have happened later.
Dear Tai, Thank you for taking the time to share your experience. We are glad to hear that you found your bed comfortable, and we genuinely appreciate your positive remarks. At the same time, we apologize for the inconvenience caused by the limited kitchen amenities, breakfast options, and the timing of fire alarm testing. Your feedback is invaluable as we work to improve our services and facilities. We hope you will consider giving us another opportunity in the future, allowing us to provide a more seamless and enjoyable stay that better meets your expectations. Sincerely, Hotel Management
Dear Tai, Thank you for taking the time to share your experience. We are glad to hear that you found your bed comfortable, and we genuinely appreciate your positive remarks. At the same time, we apologize for the inconvenience caused by th… Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewClose to shopping and freeways
No pool
Dear Chaumbria, We are thrilled to hear you found your room so comfortable and appreciated the convenient location. It’s wonderful to know our team contributed positively to your stay. We understand a pool would have been a nice addition and hope future visits can offer an even more enjoyable experience. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon for another relaxing stay. Sincerely, Hotel Management
Dear Chaumbria, We are thrilled to hear you found your room so comfortable and appreciated the convenient location. It’s wonderful to know our team contributed positively to your stay. We understand a pool would have been a nice addition an… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewIt was close by restaurants
They didn’t have a pool
Dear Guest, Thank you for sharing your experience. We appreciate your kind words about the convenient location and attentive staff. However, we sincerely apologize for any discomfort you experienced, including the bed and air conditioning, and understand the disappointment regarding the lack of a pool. Your feedback is important, and we are committed to improving these aspects for future guests. We hope you will consider staying with us again so we can provide a more comfortable and enjoyable visit. Sincerely, Hotel Management
Dear Guest, Thank you for sharing your experience. We appreciate your kind words about the convenient location and attentive staff. However, we sincerely apologize for any discomfort you experienced, including the bed and air conditioning, … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in June 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe location was close to where we were.
The grab and go breakfast could have been better
Dear Yvette, Thank you for taking the time to share your feedback. We are genuinely grateful for your kind acknowledgment of our team's efforts. We also regret any inconvenience you experienced during your stay, particularly with the morning offerings. Your insights help us in our continued efforts to elevate guest satisfaction. We hope to welcome you back soon for a visit that better reflects the high standards we aim to uphold. Sincerely, Hotel Management
Dear Yvette, Thank you for taking the time to share your feedback. We are genuinely grateful for your kind acknowledgment of our team's efforts. We also regret any inconvenience you experienced during your stay, particularly with the mo… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewPrice was nice. Wi-fi was okay. Plenty of restaurants and fast food around. Walk/bike trail nearby. Always had a place to park
Bedding was grainy/dirty as if someone came from the beach and wallowed in the bed prior to our stay. There were no dishes in the room - had to go get them from the front desk, even though the pamphlet in the room stated they would be delivered. Grab-n-go breakfast left a lot to be desired.
Dear Vincent, Thank you for your detailed feedback. We're glad you enjoyed the convenient location, parking availability, and found the pricing reasonable. However, we apologize for the issues you experienced with the bedding, lack of in-room kitchenware, and limited breakfast options. Your comments have been shared with our housekeeping and front desk teams to ensure clearer communication and better room preparation. We’re also reviewing our breakfast selection to explore improvements. Guest comfort and satisfaction are our top priorities, and your input helps us do better. We hope to welcome you back for a more seamless and enjoyable stay. Sincerely, Hotel Management
Dear Vincent, Thank you for your detailed feedback. We're glad you enjoyed the convenient location, parking availability, and found the pricing reasonable. However, we apologize for the issues you experienced with the bedding, lack of i… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewRoom was clean
It was too noisy. And it had a bad smell. Like wet carpet.
Dear Maria, We sincerely apologize for the noise disturbances and the unpleasant odor you experienced, which may have been related to carpet moisture. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate attention and corrective measures. We truly value your input, as it helps us improve the overall guest experience. We hope to welcome you back soon for a fresher, quieter, and more enjoyable stay. Sincerely, Hotel Management
Dear Maria, We sincerely apologize for the noise disturbances and the unpleasant odor you experienced, which may have been related to carpet moisture. Your comments have been shared with our housekeeping and maintenance teams to ensure imme… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewNo ice machine and the dishes, utensils, etc. were not clean.
Dear Guest, We apologize for the inconvenience caused by the absence of an ice machine and the cleanliness issues with the dishes and utensils. Maintaining high standards of cleanliness and guest convenience is very important to us, and your comments have been shared with our housekeeping team to ensure these concerns are addressed promptly. We appreciate you bringing this to our attention, as it helps us improve our services. We hope to have the opportunity to provide you with a better experience on your next visit. Sincerely, Hotel Management
Dear Guest, We apologize for the inconvenience caused by the absence of an ice machine and the cleanliness issues with the dishes and utensils. Maintaining high standards of cleanliness and guest convenience is very important to us, and you… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe card to open room was not working it took us a while to get in room.
Make sure keys work
Dear Maria, We sincerely apologize for the inconvenience you faced with the room key not working upon arrival. We understand how frustrating it can be after a long journey, and we regret the delay it caused in accessing your room. Please be assured that we are actively inspecting all key card systems to prevent similar issues in the future and ensure a smooth check-in experience for every guest. Your comfort is our priority, and we truly appreciate your patience and understanding. We look forward to welcoming you back for a better stay. Sincerely, Hotel Management
Dear Maria, We sincerely apologize for the inconvenience you faced with the room key not working upon arrival. We understand how frustrating it can be after a long journey, and we regret the delay it caused in accessing your room. Please be… Show more