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  5. Reviews of Comfort Suites Springfield-Eugene

Reviews of Comfort Suites Springfield-Eugene This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

969 Kruse Way, Springfield, OR 97477, United States

#5 of 16 hotels in Springfield

Guests' Choice

Review Score

Based on 204 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.1

  • Facilities

    8.3

  • Staff

    9.2

  • Value for money

    8.0

  • Free Wifi

    9.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 7, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    For handicap people would be nice to be closer to the front door & elevator.

    How quiet it was in the rooms ,not a lot of outside noise.

    Stayed in August 2025

  • Reviewed: July 4, 2025

    7.0
    All went well. The staff is very friendly.
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A little inconvenient due to reconstruction. But the construction crew was very accommodating and clean.

    Simple breakfast but adequate. The hotel was convenient to access from roadway and destination.

    Stayed in July 2025

  • Reviewed: May 10, 2025

    9.0
    Our new favorite place
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Non-cotton sheets are way too hot to sleep in. Insufficient outlets near the bed nightstand, and they were non-functional. Bathroom vent fan was underpowered.

    Room was nicely dark to sleep in, couch was great, sink and coffee area outside bathroom was a great touch. Freezer in the fridge was very useful. Room was very clean, breakfast was fantastic, especially due to staff attitude.

    Stayed in May 2025

  • Reviewed: April 22, 2025

    9.0
    It felt homie and safe
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking/Pet Friendly
    • Stayed 4 nights
    • Submitted from a mobile device

    I wish the pool area was more up to date with style. Shower would be nice to have it updated. Jacuzzi was not working half of our trip…. That was the main reason we booked so we can enjoy morning and night an indoor pool and spa…

    I loved the staff! They were so kind and very helpful. I wish I could give a shout out to certain staff for their amazing work. The location was in the middle of so many restaurants, the breakfast had so many delicious choices. I appreciate the coffee and hot chocolate packets being available after breakfast hours because my daughter and I needed a nice hot drink after a long day.

    Stayed in April 2025

  • Reviewed: April 1, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was good. Funky smell in halls though

    Stayed in March 2025

  • Reviewed: March 28, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Perfect d or kids enjoyment

    Stayed in March 2025

  • Reviewed: March 25, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The parking was a little confusing

    We stayed here because of our grandfather having hip surgery the day before at RiverBend!!! The staff is always friendly and very accommodating

    Stayed in March 2025

  • Reviewed: February 26, 2025

    9.0
    other than rude front deck clerk, stay was good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night

    front desk clerk who checked us in was not friendly, very sharp with her words. asked very bluntly for CC & photo ID. Did not explain hours of breakfast or wi-fi password, just handed over room keys. no one else was in line so time was not a factor.

    location is great for medical appointments. Room was nice & comfortable

    Stayed in February 2025

  • Reviewed: January 25, 2025

    9.0
    I will be back nice visit.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking/Pet Friendly
    • Stayed 1 night

    Room was a little to warm, eventually turned down thermostat to 60, Were at home I adj. mine too 68 might be your thermostat is off or heat from hallways is to high and entering under room door

    Eggs bacon and hash browns any juice and coffee Couldn't be better

    Stayed in January 2025

  • Reviewed: January 24, 2025

    8.0
    Very Good
    • Family with young children
    • Queen Suite with Roll In Shower - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The motel did not have our reservation but honed the price given anyway.

    Staff went out of their way to make our stay special.

    Stayed in January 2025

  • Reviewed: January 18, 2025

    8.0
    Convenient and affordable; would choose again.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I requested a pet-free room, as a member of our family is allergic to dogs, and we've had experiences elsewhere with finding pet hair in rooms. Upon clinically opening the door to our room, we were overcome with what felt like a wall of fragrance that was stomach-turning. It was a strong fragrance of trees, that seemed to be attempting to mask the odor of urine, and possibly dogs. One of my children started to have watering eyes and headache immediately. The odor was so strong, I wondered if it would permeate our luggage. Fortunately, the front desk attendant was able to get us a different room a couple doors away, so we didn't have to cart our things all over the property. He asked me to check the room before accepting. It was amazing how devoid of smell that room was upon opening the door. As someone who has worked in housekeeping, the amount of chemical used in the first room was shocking. It was clearly not a "clean" smell, it was being used as a masking agent to cover something that was not clean. I am not sure where the source of the odor was coming from in the room, but it should have not been listed as available for booking until a thorough deep cleaning.

    Convenient location, easy to get to, and close to the hospital. Front desk clerk was thorough and efficient, and handled our request for a room change promptly and with grace. Breakfast had a decent selection of items, and was very clean and tidy. There were ample towels available at the pool. We appreciated being given the bedding for the pull-out couch and didn't mind putting it on, so we knew it was fresh, since pull-outs can often go for long periods unused and can trap debris.

    Stayed in January 2025

  • Reviewed: December 27, 2024

    9.0
    We have stayed at this location yearly for awhile.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking/Pet Friendly
    • Stayed 3 nights
    • Submitted from a mobile device

    It would be nice to heat the pool.

    The food was as expected.

    Stayed in December 2024

  • Reviewed: December 10, 2024

    7.0
    Clean room. Staff very friendly and helpful. Room needs some repairs to warrant fee.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night

    We were given a room at the very end of the hotel on the 2nd floor and the noise from the generator was so loud at times it woke us up several times during the night. We did not sleep well. The bottom of the bathroom door appears to have been damaged by water and showed a lot of damage. The room needs some serious upgrades.

    The comfort of the bed and the cleanliness of the room.

    Stayed in December 2024

  • Reviewed: October 22, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights

    Location provided easy access to freeway and services. Staff was professional and friendly

    Stayed in September 2024

  • Reviewed: October 15, 2024

    7.0
    Confirm pool is available before booking!
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pool and hot tub were shut down, which is the main reason we booked Comfort Suites. Their remedy? Walk next door and use the facilities at Holiday Inn Express. Better than nothing, but inconvenient

    Room was adequate and the beds were comfortable.

    Stayed in October 2024

  • Reviewed: October 6, 2024

    8.0
    Pleased with my stay
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Prices seem a little high but I guess that’s like most places during a local event or game. The carpets have a smell but wasn’t a big deal. Pool was under construction, again wasn’t needed for our trip. The noise from upstairs was a little loud (room was close to the stairs) but I wasn’t too bothered by it.

    The property location was great for my stay. Came for a game at UO and was close/easy drive. Plenty of food options. Gas and shopping close by. Clean outside and plenty of parking. The staff was great! I was pleased with my stay and will be coming back. Breakfast had great options! It was a great way to start our day. Something for everyone.

    Stayed in October 2024

  • Reviewed: September 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Queen Suite with Roll In Shower - Accessible/Non-Smoking
    • Stayed 1 night

    The breakfast was great although the attendant could have been a little more on top of it.

    Stayed in September 2024

  • Reviewed: September 10, 2024

    9.0
    Nice place
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool was closed during our stay.

    Nice, clean room with sitting area. Enjoyed our stay.

    Stayed in September 2024

  • Reviewed: August 19, 2024

    7.0
    Love Comfort Suites, the staff is great.
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Wallpaper was peeling off the walls in the bathroom, mold on the ceilings throughout the room and bathroom, the bathroom door is peeling across the bottom, there is a smell of dirty feet when you walk in and two big screws in the wall for no obvious reason. The room is worn down and in need of repair.

    The staff was great. Very friendly and helpful.

    Stayed in August 2024

  • Reviewed: July 15, 2024

    8.0
    Clean, convenient and comfortable
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom was tiny for a Kind Suite room but other than that things were up to expectations. We weren't planning to use it but the pool was closed (they did offer for us to use the facilities at other hotels bear by!)

    We liked that it was modern and that it felt safe and clean!

    Stayed in July 2024

  • Reviewed: July 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Fire alarm

    Stayed in July 2024

  • Reviewed: July 9, 2024

    8.0
    Comfortable and relaxing.
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 4 nights

    We have never had any unpleasant stays at this hotel.

    Breakfast is always good here, we like the location because of it's access to local shopping and dinning.

    Stayed in July 2024

  • Reviewed: April 21, 2024

    7.0
    Nice stay, but bring your own pillow.
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking/Pet Friendly
    • Stayed 2 nights
    • Submitted from a mobile device

    The pillows! They provide the small square sized pillows that are way too small.

    The location is great. The staff is friendly and helpful. There are lots of options for breakfast.

    Stayed in April 2024

  • Reviewed: January 1, 2024

    8.0
    Its a decent place. good location
    • Leisure trip
    • Couple
    • Queen Suite - Non-Smoking/Pet Friendly
    • Stayed 1 night

    breakfast ended to early

    Nice staff

    Stayed in December 2023

Showing 1 - 25

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