Reviews of Sleep Inn & Suites Princeton I-77 2 stars
1015 Oakvale Road, Princeton, WV 24740-5625, United States
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe location is perfect for a stop-over when traveling from north to our home in the southeast. Right off the interstate, it is close to many restaurants and gas stations. The reception clerk was friendly, efficient, and helpful.
The shower literally had no cold water option - it was either boiling hot or dangerously scalding; therefore, we had to stand outside the shower and wash. It was too late and we were too exhausted to call the front desk, so we just managed. I'm not a big fan of the sink being outside of the toilet/shower area either, btw. The outside area could use an upgrade but the room was fine. It served the purpose of a quick stop for the night (until the shower fiasco).
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location.
It's an older motel and needs to be updated. It just didn't feel clean because the carpets were stained but it was a place to sleep for a few hours in our travels. Probably wouldn't stay here again though. We were told the one and only elevator was going to be down for months. They really need to put that on their websites so people know.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe pool
Everything but the pool
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewLocation- ease of check in - allowed dogs- clean- and didn’t hear anything in rooms beside us but could everything in hallways- staff was super nice
Elevator was not working - breakfast area very small for the amount of people there - items ran out quickly - a lot of kids who spilled milk/juice and cereal on floor which was hard to get around due to size of area
Reviewed: 12 August 2025 · Stayed in June 2025
Verified reviewThe location was good, convenient to interstate and stores. The handicap room has spacious.
The bed was broken down, the one side of bed was leaning in 2 different directions. The carpet was sticky. The indoor pool was ARTIC 🥶, The pool room temp was 83 however the pool temp was in the 60s and unable to get into it. The breakfast was a disaster! Out of waffle mix and front desk unable to get more when requested multiple times. The apple and cranberry juice was barely flavored water.
Thank you for sharing your feedback. I’m sorry for the poor experience you had during your stay in early June. I became the general manager later in the month, and since then we’ve been working to address many of the concerns you mentioned, including improving breakfast availability, addressing maintenance issues, and making pool adjustments. I hope you’ll consider giving us another try to experience the improvements we’ve made. – Jacob Edwards General Manager Sleep Inn & Suites Princeton I-77
Thank you for sharing your feedback. I’m sorry for the poor experience you had during your stay in early June. I became the general manager later in the month, and since then we’ve been working to address many of the concerns you mentioned,… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewI don't like the hotel. It is in a good location, but it is so expensive for how it is. The carpet stinks of dog pee, and the sofa is worn and old, and it also smells. It was a truly unpleasant experience.
Everything They need to replace the carpet urgently because it smells like dog urine. Room is nasty
Thank you for your feedback. I’m sorry for the condition of your room and the odor you experienced. This is not the standard we want for our guests. I will address the carpet and furniture concerns with our housekeeping and maintenance teams to ensure they are properly cleaned, and replace them where needed. Your experience should have been much better, and I apologize for the unpleasant stay. – Jacob Edwards General Manager Sleep Inn & Suites Princeton I-77
Thank you for your feedback. I’m sorry for the condition of your room and the odor you experienced. This is not the standard we want for our guests. I will address the carpet and furniture concerns with our housekeeping and maintenance team… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewbreakfast was good. Nice variety of breakfast foods. Room was clean.
Elevator was not working
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewLocation, close to highway
Room smells like pee everywhere
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewConvenient and familiar location. Price was good.
1st: The shower needed work. The shower controls were very difficult to turn on, as well as difficulty in adjusting the water temperature. There was very little pressure in the water line, and a low volume of water output. 2nd: The breakfast could have used a little more variety, and perhaps some sort of protein. There did not seem to be any specific working the breakfast. It appeared that the front desk clerk was doing double-time the two.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLocation and surrounding options to eat while traveling
Our room was very musty/damp smelling, like mildew or mold. The beds were very small and uncomfortable.
Thank you for taking the time to share your feedback. I'm sorry to hear about the musty odor and discomfort with the beds during your stay. I’ll be sure to have our team look into the issue promptly. We appreciate your comments as they help us know where we need to improve. – Jacob Edwards General Manager Sleep Inn & Suites Princeton I-77
Thank you for taking the time to share your feedback. I'm sorry to hear about the musty odor and discomfort with the beds during your stay. I’ll be sure to have our team look into the issue promptly. We appreciate your comments as they … Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe rooms were nice and comfortable! And the pools was great!
It was unfortunate that lightning hit the building and caused the elevator to malfunction. And also the breakfast could've had more options.
Thank you so much for the kind review and understanding about the elevator issue — the lightning strike definitely caught us off guard, but repairs are in progress. I’m glad you enjoyed the room and pool! We’ll also take your breakfast feedback into account as we look for ways to improve. – Jacob Edwards General Manager Sleep Inn & Suites Princeton I-77
Thank you so much for the kind review and understanding about the elevator issue — the lightning strike definitely caught us off guard, but repairs are in progress. I’m glad you enjoyed the room and pool! We’ll also take your breakfast feed… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewN/A
DIRTY RUG WITH STAINS IN ROOM SHOWER ENCLOSURE HAD GUNK ON THE WALLS DIRTY BEHIND THE TOILET WITH THAT SAID IT MADE US WONDER IF BATHROOM WIPED DOWN AT ALL
Thank you for your feedback. I’m very sorry to hear about the condition of your room, particularly the cleanliness of the carpet and bathroom. What you described is unacceptable and far below the standard we expect for our guests. I've shared your comments with our housekeeping team to ensure these concerns are addressed immediately and that extra attention is given to high-touch areas like the bathroom. We take cleanliness seriously, and I regret that we did not deliver that during your stay. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance in the future to provide a much better experience. Sincerely, Jacob Edwards General Manager Sleep Inn & Suites Princeton
Thank you for your feedback. I’m very sorry to hear about the condition of your room, particularly the cleanliness of the carpet and bathroom. What you described is unacceptable and far below the standard we expect for our guests. I've… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe room was nice, loved the pool.
The ice machine on floor 2 was broken
Thank you for the perfect 10/10 rating! We're so glad to hear you enjoyed your room and had a great time at the pool — it's always a guest favorite. I appreciate you letting us know about the ice machine on the second floor. I've passed that along to our maintenance team so we can get it taken care of promptly. We hope to welcome you back again soon! Best regards, Jacob Edwards General Manager Sleep Inn & Suites Princeton I-77
Thank you for the perfect 10/10 rating! We're so glad to hear you enjoyed your room and had a great time at the pool — it's always a guest favorite. I appreciate you letting us know about the ice machine on the second floor. I&… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified review