Reviews of Comfort Suites 3 stars
1650 Old Wire Outer Road, Rolla, MO 65401, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation, cleanliness , great breakfast
Loud noises all night in room above us…jumping..hardly got any sleep and will take 2 days to recover. Told front desk Sunday morning at 0730 and response was “sorry”…that’s it… we won’t be back
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewI liked that it was close to good food options
I didn’t like that most of the keypads on the doors weren’t working. I got stuck on the back patio because of it. I also got stuck in the elevator with my friends which was VERY. Traumatizing. It was not handled properly either
Hello Shantelle, Thank you for taking the time to share your feedback. We appreciate your kind words about our staff, cleanliness, and the comfort of our beds. However, we sincerely apologize for the issues you encountered during your stay, particularly with the air conditioning, the smell in your room, and the bathroom facilities. We understand how frustrating it must have been to experience problems with the keypads and getting stuck in the elevator. Your comments are invaluable, and we will address these concerns with our team to improve our services. We’re glad to hear you enjoyed the nearby dining options. Warm Regards, Guest Relations Manager Comfort Suites Rolla Missouri
Hello Shantelle, Thank you for taking the time to share your feedback. We appreciate your kind words about our staff, cleanliness, and the comfort of our beds. However, we sincerely apologize for the issues you encountered during your stay… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was great. The desk help was very friendly.
Dear Johnson, Thank you for your thoughtful review! We are thrilled to hear that our staff, cleanliness, location, facilities, and comfort all met your expectations during your stay. It’s wonderful to know that you enjoyed our breakfast and found our desk staff to be friendly; they truly appreciate your kind words. We also value your feedback regarding the value for money, as it helps us continually improve our offerings. We hope to have the pleasure of welcoming you back on your next journey! Warm Regards, Guest Relations Manager Comfort Suites Rolla Missouri
Dear Johnson, Thank you for your thoughtful review! We are thrilled to hear that our staff, cleanliness, location, facilities, and comfort all met your expectations during your stay. It’s wonderful to know that you enjoyed our breakfast an… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewClean, plenty of space for three people. Open design and separated space between couch and beds. No bugs.
Dear Se-Jeong, Thank you so much for your outstanding 10-star review! We’re thrilled to hear that you had a great stay during your group swimming trip. It's wonderful to know that you found our accommodations clean and spacious, providing the perfect setup for three people. We're delighted that you appreciated the open design and the separation between the couch and beds, as well as the absence of any bugs. Your compliments about our staff, location, facilities, comfort, and value for money mean a lot to us. We strive to create a welcoming environment for all our guests, and your feedback validates our efforts. Warm Regards, Guest Relations Manager Comfort Suites Rolla Missouri
Dear Se-Jeong, Thank you so much for your outstanding 10-star review! We’re thrilled to hear that you had a great stay during your group swimming trip. It's wonderful to know that you found our accommodations clean and spacious, provid… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewClean comfortable
No curtains so outside light came on. Toilet kept running.
Hello Pamela, Thank you for taking the time to share your feedback. We’re pleased to hear you found our hotel clean and comfortable, and that you enjoyed the location and bed quality. We appreciate your comments regarding the staff and facilities and will strive to enhance those areas. We apologize for the inconvenience caused by the running toilet and the lack of curtains. Your insights are invaluable as we work to improve our guests' experiences. We hope to welcome you back for an even better stay in the future. Warm Regards, Guest Relations Manager Comfort Suites Rolla Missouri
Hello Pamela, Thank you for taking the time to share your feedback. We’re pleased to hear you found our hotel clean and comfortable, and that you enjoyed the location and bed quality. We appreciate your comments regarding the staff and f… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewAll staff were super nice. The pool was nice and kept clean and had toys/floaties and always had fresh towels. The free breakfast is from 6:30-9:30 which is awesome. The room was nice and spacious and the bed very comfortable.
WiFi didn’t work the best which was unfortunate for my gaming child. We stayed for 4 nights and I had to catch house keeping in the hallway to get clean towels, no one came to our room to offer to clean or provide fresh linens. I had to use my own Walmart bags for trash. The curtains should extend a little longer to overlap each other because they weren’t 100% black out and there was a large, bright, parking lot light on at night right outside of our window.
Dear Guest, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and enjoyed the cleanliness of the pool, as well as our spacious rooms and comfortable beds. We appreciate your comments regarding the WiFi and housekeeping service, and we apologize for any inconvenience these issues caused during your stay. Your input about the curtains is also valuable, and we will take it into consideration for future improvements. We're pleased that you would consider returning despite these challenges, and we hope to provide an even better experience for you next time. Warm Regards, Guest Relations Manager Comfort Suites Rolla Missouri
Dear Guest, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and enjoyed the cleanliness of the pool, as well as our spacious rooms and comfortable beds. We appreciate y… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewClean and quiet
Bed not to comfortable
Hello William, Thank you for taking the time to share your feedback. We appreciate your insights regarding our staff, cleanliness, and facilities. It's great to hear that you found the hotel clean and quiet during your stay. However, we understand that the comfort of the bed did not meet your expectations, and we will take your comments into consideration as we explore ways to enhance our guest experience. We also recognize that our location may not have suited your needs, and we appreciate your honesty on this matter. Your feedback is invaluable as we strive to improve our services and offerings. Warm Regards, Guest Relations Manager Comfort Suites Rolla Missouri
Hello William, Thank you for taking the time to share your feedback. We appreciate your insights regarding our staff, cleanliness, and facilities. It's great to hear that you found the hotel clean and quiet during your stay. However, w… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewSpacious room
Leaky dripping toilet, shower, breakfast food was terrible tasting, sticky floor in breakfast area, dirty pool, staff was grouchy and unconcerned
Hi Laurie, Thank you for taking the time to share your feedback. We appreciate your comments regarding the cleanliness of the room and the spaciousness, as well as the location. However, we are sorry to hear about the issues you encountered with the maintenance of the property, the breakfast quality, and the staff's demeanor. Your insights are valuable to us, and we will address these concerns with our team to ensure improvements are made. We hope you might consider giving us another chance in the future to provide a better experience. Warm Regards, Guest Relations Manager Comfort Suites Rolla Missouri
Hi Laurie, Thank you for taking the time to share your feedback. We appreciate your comments regarding the cleanliness of the room and the spaciousness, as well as the location. However, we are sorry to hear about the issues you encountere… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewConveniently located.
Old interior, bathroom had cracked tiles and a torn shower curtain.
Hello Monica, Thank you for taking the time to share your feedback. We appreciate your comments regarding our staff, cleanliness, and convenient location. It's great to know that you found the hotel clean and adequately met your needs. We also acknowledge your concerns about the facilities and the condition of the bathroom. Your observations regarding the old interior and the cracked tiles and torn shower curtain are invaluable, and we will certainly take them into consideration for future improvements. We strive to provide a comfortable experience and will work on enhancing our value for money. Thank you again for your insights, and we hope to welcome you back for an improved stay in the future. Warm Regards, Guest Relations Manager Comfort Suites Rolla Missouri
Hello Monica, Thank you for taking the time to share your feedback. We appreciate your comments regarding our staff, cleanliness, and convenient location. It's great to know that you found the hotel clean and adequately met your needs.… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewout of coffee
the room was very damp!
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff to be exceptional and appreciate your comments on cleanliness and location. However, we sincerely apologize for the issues you encountered with the dampness and smell in your room, as well as the lack of coffee. These concerns are important to us, and we will address them with our team to ensure a more comfortable experience for our guests in the future. Your insights are invaluable, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Warm Regards, Guest Relations Manager Comfort Suites Rolla Missouri
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff to be exceptional and appreciate your comments on cleanliness and location. However, we sincerely apologize for the issues yo… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was ok
The lady at the check-in desk was very slow I don't think she knew what she was doing. The 3rd floor stunk whe we got up to our room. The pool was not clean and also had a bad oder. The room was hot and not comfortable. I would not recommend this hotel. It's really terrible. The coffee machine was broke. How can you run a hotel like this??? Very overpriced for what you get. We paid almost 200 for one night. Do yourself a favor and stay somewhere else!!!!
Hello Frank, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. We understand that cleanliness and comfort are paramount, and we are disappointed to hear that we fell short in these areas. Your comments regarding the check-in process and the pool's condition will be addressed with our team to ensure improvements are made. We appreciate your input about the breakfast and will continue to work on enhancing the overall experience for our guests. Your feedback is invaluable as we strive to provide a better stay for all. Warm Regards, Guest Relations Manager Comfort Suites Rolla Missouri
Hello Frank, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. We understand that cleanliness and comfort are paramount, and we are disappointed to hear th… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewI think the staff and the overall facilities were very clean and nice. Breakfast was great!
The rooms were hot even with the air conditioning on full blast. The beds were not very comfortable. So a combo of being hot and the beds we did not get much rest.
Hello Tricia, Thank you for sharing your feedback with us. We’re delighted to hear that you found our staff and cleanliness to be top-notch, and that you enjoyed the breakfast we offer. However, we sincerely apologize for the discomfort you experienced with the room temperature and bed quality during your stay. Your comments about the air conditioning and bed comfort are valuable to us, and we will certainly take them into consideration as we strive to improve our facilities. We appreciate your insights and hope to have the opportunity to welcome you back in the future for a more restful experience. Warm Regards, Guest Relations Manager Comfort Suites Rolla Missouri
Hello Tricia, Thank you for sharing your feedback with us. We’re delighted to hear that you found our staff and cleanliness to be top-notch, and that you enjoyed the breakfast we offer. However, we sincerely apologize for the discomfort yo… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewConvenience to expressway
We had a room equipped with a handicapped bathroom. Towel rack was bent, shower seat quite moldy, hair dryer was off of wall hanger.
Dear Anuta, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our staff and the convenient location. However, we sincerely apologize for the issues you encountered with cleanliness and comfort in your room, particularly with the bathroom facilities. Your comments regarding the renovation notification and the condition of the equipment are invaluable, and we will ensure they are addressed to enhance our guests' experiences in the future. We hope you will consider giving us another chance to provide you with a more comfortable stay. Warm Regards, Guest Relations Manager Comfort Suites Rolla Missouri
Dear Anuta, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our staff and the convenient location. However, we sincerely apologize for the issues you encountered … Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewBreakfast was excellent ...the lady over the area was very friendly...all the staff was friendly and helpful...location was wonderful for visiting my family
can't think of anything
Dear Ethel, Thank you so much for your wonderful review! We're thrilled to hear that you found everything to be perfect during your stay with us. Maintaining cleanliness and comfort is a top priority, and it's fantastic to know that our efforts resonated with you. We're glad you enjoyed the breakfast and appreciated the friendliness of our staff, as we strive to create a welcoming atmosphere for all our guests. It's great to hear that our location was convenient for visiting your family as well. We truly appreciate your kind words and look forward to welcoming you back in the future! Warm Regards, Guest Relations Manager Comfort Suites Rolla Missouri
Dear Ethel, Thank you so much for your wonderful review! We're thrilled to hear that you found everything to be perfect during your stay with us. Maintaining cleanliness and comfort is a top priority, and it's fantastic to know tha… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewIt was convenient! Clean
Nothing
Hello Tara, Thank you for taking the time to share your feedback about your recent stay at Comfort Suites Rolla Missouri. We’re glad to hear you found our location convenient and that you appreciated the cleanliness of our hotel. Your ratings in the categories of staff, facilities, comfort, and value for money are noted, and we will continue to strive for improvements in these areas. We’re committed to providing our guests with a pleasant experience, and your insights are invaluable in helping us achieve that. We hope to welcome you back for another stay in the future! Warm Regards, Guest Relations Manager Comfort Suites Rolla Missouri
Hello Tara, Thank you for taking the time to share your feedback about your recent stay at Comfort Suites Rolla Missouri. We’re glad to hear you found our location convenient and that you appreciated the cleanliness of our hotel. Your rati… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewNice beds,breakfast was good and the staff was friendly but I thought I booked my stay for three nights and I was only booked for two so I had to pay cash for the last night. Overall Nice visit
Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We’re thrilled to hear that you enjoyed the comfortable beds and found our breakfast to your liking. Your kind words about our staff mean a lot to us; we strive to create a friendly atmosphere for all our guests. We apologize for the confusion regarding your reservation and appreciate you bringing this to our attention. We understand how important it is to have everything in order during your stay. Thank you again for your valuable insights, and we hope to welcome you back for an even better experience in the future. Warm Regards, Guest Relations Manager Comfort Suites Rolla Missouri
Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We’re thrilled to hear that you enjoyed the comfortable beds and found our breakfast to your liking. Your kind words about our staff mean a lo… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified review