The location and it was very clean. Staff was very friendly.

Stayed in August 2025

The customer service was not at yore the same standard as other USA hotels we stayed in.

Location was very good.

Stayed in August 2025

The rooms were really large and comfortable. Plenty of parking was available. Check-in was easy. Everything was fine.

Stayed in August 2025

The breakfast area is quite wort out. This could be improved.

The location is very central. The rooms were clean.

Stayed in August 2025

Nothing

Proximity to the park

Stayed in August 2025

The only annoying thing was, everything that should be included was extra- parking for example was an extra payment. Water bottles were extra. I would have hoped at least 2 bottles to be included in a room booking. But I'm guessing this is an American thing rather than just this hotel.

The best located hotel for Niagara Falls. Clean and comfortable. Big parking lot for our rental car. Easy access to the city as well if needed.

Stayed in August 2025

Probably because of the location - right by Niagra Falls - the hotel is very well used and seems worn. The air/heater in our room was very noisy. Fortunately, we had ear plugs. We did request maintenance to check it, but that did not happen during our 1 night stay. The clerk at the front desk, Mark, was very friendly and helpful.

Great location, right next to the Niagra Falls. We received excellent service from the staff

Stayed in August 2025

Place where breakfast was. Small room in the basement. Too many people in a small area.

Location was amazing. Nice clean hotel. Parking amazing.

Stayed in July 2025

You aren’t able to check in early if you arrive early. Before 4:00 pm you aren’t able to check into your room, you have to find something to do until that time.

I liked that the location was very close to all the attractions, the park, and many restaurants. The hotel breakfast was good.

Stayed in August 2025

Tub floor VERY slippery and no bath mats available.

Excellent location, very clean̈.

Stayed in August 2025

n/a

Hotel is located close to Niagara Falls (boats, bridge to Canada) and highway junction. Room was clean and comfortable, breakfast was served in American way (so worth to keep it in mind when traveling from Europe). Check-in and check-out were quick and with no problems

Stayed in July 2025

We were charged an extra of $10 per night for parking.

An excellent location right in the centre of town. Clean and very comfortable. Lots of places to buy food and drinks nearby. Also within walking distance of Niagara Falls.

Stayed in August 2025

The Wi-Fi was absolutely TERRIBLE!

Location was amazing. Breakfast every morning was good. Parking was always available

Stayed in August 2025

The old grand ma in front desk is always not in a good mode, no smile at all and feels like she always in a bad day. But the breakfast is awesome

The property is very near in thr falls

Stayed in July 2025

Location

Stayed in July 2025

They didn't like giving me toilet paper for some reason. Kept coming down after one half roll is gone. There is three people just saying. Another they need to replace everything in that building. I don't mind if the cost increased if they remodeled it. Update everything. Even the breakfast room make it bigger. It is so outdated and warn down not super clean. I mean it can look nice with a good remodel.

It was close to everything and loved that.

Stayed in July 2025

Tiny bit dated, but this was also its charm

Massive rooms, friendly service, incredible location.

Stayed in July 2025

Breakfast was bad. Like, maybe for US traveler it would be okay - but i was managed to eat only some fries, other stuff did not seem edible. There was dry and too yellow omlett, strange looking sausages, fries of strange shape - too salty as usual in this country. Also some white bread, on top of which you could get something red from small ketchup-like packages. Terrible queue to toast it. Also some cereal, but i dont eat them. And bonus point - boiled and already peeled eggs. Who did peel my eggs? Were their hands clean? We would never know. So I did not risk it. Some yogurt in mini fridge and enourmous shiny apples. Why not bananas? They are so superior to apples: individual packaging, more comfortable and cleaner to eat. Anyways. Breakfast was bad. Not even coffee machine! Coffee from coffee boiler. So yeah. Might be american thing though? Dont know.

Location is good, room was big and clean. Hotel itself is old, but it was fine.

Stayed in July 2025

Cleaning could be better

Location is great

Stayed in July 2025

Great location, fresh and clean

Stayed in June 2025

The shower was cold. Everything else was wonderful.

The room and facility was clean. The staff informed us of other events that we could attend, which was very helpful.

Stayed in July 2025

Property is old and rooms are in need of updating . For the price point one would expect the rooms to be nicer. But paying for convenience of hotels location

Proximity to State Park, The Falls, Maid of Mist, Goat Island, Luna Island, Hard Rock. We were able to walk to everything. Also liked how hotel included free breakfast with free parking.

Stayed in July 2025

Housekeeping not come unless you call. Which I realize after 2 days . Although there are placard in the wash room about their house keeping rule.

CLOSE TO PARK AND MANY EATERY IN WALKING DISTANCE.

Stayed in July 2025

We were on the first floor and we could here the noise from the floor above.

Excellent location. Right beside the park and so close to the falls and shopping. The location by the park was the best. Booked the Illumination tour through the hotel. Excellent walking tour. Wonderful guide.

Stayed in July 2025