Reviews of Comfort Inn The Pointe 3 stars

The location and it was very clean. Staff was very friendly.

Location was very good.

The customer service was not at yore the same standard as other USA hotels we stayed in.

The bedroom was clean & comfortable and the hotel in a good position only five minutes from waterfalls!

We were not informed on arrival that the upstairs breakfast restaurant was closed and there were not enough seats to accommodate all the quests in the basement buffet restaurant and food was very poor!

The rooms were really large and comfortable. Plenty of parking was available. Check-in was easy. Everything was fine.

The location very close to the falls and eateries. Ample and reasonably charged parking. Close to free sightseeing shuttle. Lovely corner room with opening windows.

The breakfast could be improved. Very basic offerings.

The location is very central. The rooms were clean.

The breakfast area is quite wort out. This could be improved.

Pros: Location: It’s right next to the park

cons: Rooms lack the touch. Bath soaps were of poor quality. Price is too high for the quality of the rooms.

Proximity to the park

Nothing

The best located hotel for Niagara Falls. Clean and comfortable. Big parking lot for our rental car. Easy access to the city as well if needed.

The only annoying thing was, everything that should be included was extra- parking for example was an extra payment. Water bottles were extra. I would have hoped at least 2 bottles to be included in a room booking. But I'm guessing this is an American thing rather than just this hotel.

Location

$20.00 parking. Only making up room every three days Breakfasts stink. Long lines for one toaster.

Great location, right next to the Niagra Falls. We received excellent service from the staff

Probably because of the location - right by Niagra Falls - the hotel is very well used and seems worn. The air/heater in our room was very noisy. Fortunately, we had ear plugs. We did request maintenance to check it, but that did not happen during our 1 night stay. The clerk at the front desk, Mark, was very friendly and helpful.

Clean, friendly, close to all activities. Beds were clean and comfortable.

Location was amazing. Nice clean hotel. Parking amazing.

Place where breakfast was. Small room in the basement. Too many people in a small area.

Location

Staffs seems don’t like their job and are generally rude

It is very near to the park but interior and neatness was not great

Room was not good and we were able to hear outside voice