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  5. Reviews of MainStay Suites Cedar Rapids North - Marion

Reviews of MainStay Suites Cedar Rapids North - Marion This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5145 Rockwell Drive NorthEast, Cedar Rapids, IA 52402, United States of America

#31 of 36 hotels in Cedar Rapids

Guests' Choice

Review Score

Based on 74 hotel reviews

6.2

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    6.9

  • Location

    8.1

  • Facilities

    6.6

  • Staff

    7.4

  • Value for money

    6.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 25, 2024

    5.0
    Affordable, convenient to the locations we were visiting, but property needs a thorough cleaning.
    • Couple
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not very clean, room had not been cleaned when we checked in.

    The property is “tired “ . Appears to be understaffed.

    Stayed in April 2024

  • Reviewed: October 19, 2023

    5.0
    Would not stay here again.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was not very clean. Husband picked up the remote and his hand got sticky. Bedside tables had sticky spots. Refrigerator had baking soda (I hope that’s what it was) sprinkled all over so it was unusable. Kitchen chairs (that were actually rolling desk chairs) were filthy stained. “Breakfast” was coffee, juice, banana, apple, orange, and yogurt (but no spoons).

    Was a great location for where we needed to be.

    Stayed in October 2023

  • Reviewed: October 3, 2023

    6.0
    Good and not so good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was food left in the frig and the tv did not work in the sitting area.. it had a strong smell in the room its self..

    The location and the way the room was set up

    Stayed in October 2023

  • Reviewed: August 8, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Queen Suite - Non-Smoking
    • Stayed 1 night

    No welcome and amenities info in the suite. Extremely limited continental breakfast with no milk.

    Stayed in August 2023

  • Reviewed: July 9, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Suite with Hearing and Mobility Accessible - Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    My room was filthy. I found a pee soaked blanket in the fold out couch and a used diaper underneath the couch. My mother's room was cleaner but not handicapped ascessible as it could have been she also found small pills in the bathroom. The one night host was super rude and was almost asleep at the desk when I checked in. The elevator smell of Marijuana and cigarette smoke.

    The bed was super comfortable. The space to cook was nice just in the room we were the vent was almost to low to actually stir a pan. Pool was available no hot tub unfortunately.

    Stayed in July 2023

  • Reviewed: October 8, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The fridge has someone else food in it.

    The location was close to everywhere I had to go. 3 meetings in a town for the first time can be scary but the GPS mapped it out so I was able change in between with no problem

    Stayed in September 2022

  • Reviewed: September 12, 2022

    7.0
    Get away stay
    • Leisure trip
    • Solo traveler
    • One-Bedroom Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There were knats in my room, I thought breakfast was until 10 (like most hotels that I've visited) but it was over at 9, I had a problem with my door locking, and the morning front desk attendant was kind of rude in my opinion

    Most of the staff was very nice

    Stayed in September 2022

  • Reviewed: June 27, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Was better than expected

    Stayed in June 2022

  • Reviewed: June 12, 2022

    6.0
    cheap and disappointing
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 3 nights

    The pool was closed for maintenance. Breakfast was a muffin...Small, packaged, depressing.

    Well here is the thing. It was one of the cheapest hotels I found. I enjoyed the suite, Two rooms bedrooms, one living area and kitchen. Kitchen had random dishes that were not washed well. But it provided a nice bed, Working air conditioner.

    Stayed in May 2022

  • Reviewed: May 16, 2022

    6.0
    If the pool was open it would have been a better rating.
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was closed for maintenance. The breakfast was lacking. The room had walls that you could easily hear through.

    Room was spacious and clean.

    Stayed in May 2022

  • Reviewed: November 22, 2021

    7.0
    Very exceptional and will stay again
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Housekeeping needs to make sure and clean the base of the toilet otherwise honestly my room was great

    The staff and manager was friendly at check in, lady behind the desk at 2am was knocked out sleeping, room was comfy and would like to stay longer next time we visit the area

    Stayed in November 2021

  • Reviewed: October 9, 2021

    6.0
    Pleasant
    • Business trip
    • Couple
    • One-Bedroom Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Felt kinda run down and dreary.

    Bed was SUPER comfortable, shower was great.

    Stayed in September 2021

  • Reviewed: September 19, 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room we were assigned when we got there actually had someone in it. We went back down to the desk and she changed our room but then about an hour later someone tried to get into our room. She was assigning people to occupied rooms. Then every time we left the room our key wouldn’t work because they took us out of the system because that wasn’t my assigned room because she had to give us a new one so the other staff members didn’t know that room had someone in it. Not a horrible experience just annoying that we had to go get our key reactivated every time we left.

    Stayed in September 2021

  • Reviewed: June 30, 2021

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night

    Not much for breakfast being offered. Did not get the room we should have but was quickly changed to what we actually booked. Tight quarters to try to use the pullout couch.

    I did like the separate bedrooms. Very nice staff.

    Stayed in June 2021

  • Reviewed: June 21, 2021

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • One-Bedroom Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Tv in the bedroom did not work, wall light in the bedroom did not work and the toilet seat was loose

    Friendly staff and clean surroundings all in all good customer service. Would have been a lot better if not for the TV in the bedroom inoperative

    Stayed in June 2021

  • Reviewed: April 30, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Well that's actually we are paying for the price so I can't asking no more for the room

    Stayed in April 2024

  • Reviewed: April 28, 2024

    2.0
    Disrespectful
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Disrespectful front desk employees. Was told only what was registered on my confirmation could only swim and that birthday parties weren't allowed. Also the two employees talked amongst themselves after telling me what can't happen....1st off having a family of 6, **family** (not a friends birthday party), there weren't enough guest boxes to fill out. 2nd, if it was that big of deal, it should've been stated on the website. 3rd if it was that concerning to management then there needs to be better security, there were people sneaking in the back by dumpster to get to rooms and sneaking in via pool doors, why was it allowed for several guests to destruct the pool area to make it unsafe in and out of pool. If the employees enforce this "no one swims if not on confirmation," also Why was there a party allowed on the 2nd floor with their door decorated and kids yelling and screaming from there? If there's "no birthday/parties allowed," Why was my family singled out?

    Clean and convenient to various attractions.

    Stayed in April 2024

  • Reviewed: April 28, 2024

    4.0
    Overall it was decent for a one night stay. Megan at the front desk was great!
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The pull out couch looked like there were stains on it from someone having sexual activities and when we pulled up the lever for the shower the water from the shower head only sprayed water out a little bit and the water from the faucet was still coming out

    I liked that there was a full kitchen even though we didn’t use it

    Stayed in April 2024

  • Reviewed: March 28, 2024

    2.0
    I booked a room many weeks before the trip but didn't get room when I arrived
    • Family with young children
    • Suite with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I booked a room many weeks before the trip but didn't get room when I arrived

    I don't even get a room there although I booked a week before my trip

    Stayed in March 2024

  • Reviewed: March 13, 2024

    10
    It was cozy and felt like home
    • Leisure trip
    • Couple
    • Queen Suite 1 Room Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Check in went smoothly and it was very clean

    Stayed in March 2024

  • Reviewed: February 17, 2024

    1.0
    I would not recommend it as it not a 4 star hotel
    • Couple
    • One-Bedroom Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This hotel doesn’t sell great fresh breakfast but give orange and muffin as the muffins had mold and the hotel room had a weird smell as the bed was itchy and had blood stain from Previous guess as the pool was even more worst and gave everyone a head ache.

    Nothing

    Stayed in February 2024

  • Reviewed: January 11, 2024

    1.0
    Only stayed cause of convenience. Does not look as nice as pictures on website. Read reviews.
    • Business trip
    • Solo traveler
    • One-Bedroom Queen Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Floors were filthy. Kitchenette was filthy. Bathroom fixtures falling apart from the wall. Hairdryer was broke. Shower and sink had hair in them. Towels looked dirty. Dishes were not put away. Stove had a burner broken. Garbage can was nasty underneath the can liner. No dish rag just dish towel. Fire alarms went off 2 times for no reason.

    The desk clerks were courteous. The lobby was clean. The location was convenient for me to get to work. I only stayed due to the inclement weather.

    Stayed in January 2024

  • Reviewed: January 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite - Non-Smoking
    • Stayed 13 nights
    • Submitted from a mobile device

    Comfortable, Nice for the price . Nice staff. I love the fact that everything was super close.

    Stayed in January 2024

  • Reviewed: October 16, 2023

    3.0
    This hotel was very unclean and has gone way down hill since our last stay earlier in the year.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The entire place smelled like weed. We booked two rooms and asked for them to be next to each other. They were on opposite ends of the hotel. The fire alarm wasn’t working. Finally got rooms next to each other. The tv didn’t work in one of the rooms and it took calling the front desk three times and an hour and half for someone to show up. A bag of garbage sat outside our door the entire time we were there.

    We love the location.

    Stayed in October 2023

Showing 1 - 25

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