Reviews of Comfort Inn - Pocono Mountains 2 stars

The entire staff was extremely helpful and nice. The facilities were a little run down, but the beds and linens made the stay very comfortable. A good place to stay when you are driving through town and don't want to spend a ton of money.

Nothing

Employee at the front desk are very rude. Elevator is not working. My leg hurts and I had to claim a stairs. When I asked for my room to be cleaned they said no because someone call out. Didn’t even apologize. We have to use same towel for 3 days (2 nights). I want my money back!!

the bathroom needs work, the shower has has gaps in the bottom of the wall looks nasty. the toilet seat needs to be replace, it was replace with a bigger seat than the bowl and different colors too, the wall has yellow stains and the sink too. the hallways are dirty need to be cleaned on a daily base. the breakfast was bad, lots of people and only one waffle maker, the regular coffee was not working. non of the food was good. Also some of the power outlets don't work...

the breakfast was good also the rooms was clean

the coffee machine in the lobby wasn't working and the elevator closest to the lobby wasn't working

Friendly staff

Needs new windows. Can’t even see out of them the argon gas has been gone for years it appears. Not worth even half the money. Sad. Dirty.

nothing

everything

My room was very clean and smelled great.

When we went to check in at 3( our check in time), we were told our room was not ready. We were told to come back in an hour. We came back at 4:30 and again, we were told to come back in an hour. Finally at 5:30, our room was ready. We were tired and really wanted the room ready when it was promised.

breakfast was pretty good and the staff was super nice and helpful.

probably closest hotel to our destination, which was still 20 min away, bed was comfortable, stay was quiet. Parking was easy, check in was easy

Hotel looked very run down, our light as soon as you walked into room did not work, we only had 2 bath towels and 1 face towel in room. There was a half roll of toilet paper plu one empty roll hanging on toilet paper dispenser, like bathroom was only half serviced?

Nothing

Everything

Soft bed. Shampoo and condition supplied.

The bathroom was dirty. Hotel was under renovations

Close to where ibwas going to.

Every floor smelled like weed. No toiletries in the bathroom other than 2 bars of soap.

We enjoyed the pool !

Not much

A lot of things didn’t work. Iron board was broke, chair in bathroom was broke. The shower was a floor shower that didn’t hold the water and flooded the whole bathroom. When we got there the sheets had dog hair on it . And they cut are room keys off pushing us out 2 hours before check out. The check out lady was LAZY and absolutely no help an extremely rude. I will never stay there again.. and to top it off elevator didn’t work and it smelled on the 3 rd floor. The pool was cloudy too

Good

Everyone was very nice. The room was clean.

The hallways had carpet ripped with no signs. The one elevator was broke, and it was the closest to my room. The stairway had food on the steps, and one of the railings was loose.

Location.

The bed was very hard. The hallways were dirty. Elevator was out close to our room. It was too expensive for what we got. Not worth the price of $160! Not worth over $100. Toilet was configured weird!!?

THe location of the hotel was good and accessible. THe room was appropriate for two adults and a pet.

Elevator did not work, Hallway lighting rather dim, room numbers missing from rooms, Carpet in hallway severly stained. Hot water got hot to quick, No vents in bathroom to reduce steam, The TV frequently loss reception and poor choices for TV channels.

The best thing was dinner at the hotel (bar) . The best guacamole ive ever had .

Needs major repairs . The seats in the lobby/dining area were horrible ! All peeling material, torn. The pillows in the room were way too mushy. The carpet on the 3rd floor is in dire need of replacement. As is the door going to hallway to rooms(glass is broken on door) .

The breakfast could have had more variety such as more fruit choices like bananas and oranges, not just half ripe apples.

Elevator on the 5th floor didn't work - had to go out the exit door and take the stairs down to the 4th floor and back up to the 5th floor. The stairwell floors need to be swept - the same debris was on the floor the days that I stayed.