Reviews of Extended Stay America Suites - Juneau - Shell Simmons Drive 2 stars

Dear Guest, We sincerely apologize that your stay did not meet expectations. Your comments regarding the bed comfort and overall room cleanliness have been taken seriously and shared with our housekeeping and maintenance teams for immediate improvement. Providing a clean, comfortable environment for all our guests is a top priority, and we regret that we fell short during your visit. We truly appreciate your input and hope to have the opportunity to welcome you back for a much better experience in the future. Sincerely, Hotel Management

Dear Guest, We sincerely apologize that your stay did not meet expectations. Your comments regarding the bed comfort and overall room cleanliness have been taken seriously and shared with our housekeeping and maintenance teams for immediate… Show more

Dear Kathleen, We sincerely regret the inconvenience you experienced with your room keys and the lack of in-room amenities. Our goal is to provide a comfortable and hassle-free stay, and we are truly sorry this was not reflected during your visit. We will review the issues you mentioned, including key functionality, availability of essentials, and overall property upkeep, to make necessary improvements. Your comments help us better serve our guests, and we truly appreciate your input. We hope to welcome you back for a much-improved experience. Sincerely, Hotel Management

Dear Kathleen, We sincerely regret the inconvenience you experienced with your room keys and the lack of in-room amenities. Our goal is to provide a comfortable and hassle-free stay, and we are truly sorry this was not reflected during your… Show more

Dear Whitfield, Thank you for taking the time to share your experience with us. We strive to provide a stay that is both comfortable and of good value, and we are sorry that your visit did not reflect this. Your feedback will be shared with our team to ensure improvements are made. We hope you might allow us another opportunity in the future to deliver a stay that feels far more welcoming and worthwhile. Sincerely, Hotel Management

Dear Whitfield, Thank you for taking the time to share your experience with us. We strive to provide a stay that is both comfortable and of good value, and we are sorry that your visit did not reflect this. Your feedback will be shared with… Show more

Dear Paul, Thank you for sharing your feedback with us. We are pleased to know that you appreciated our convenient location close to the airport, as we strive to offer comfort and accessibility to all our guests. Our team works hard to ensure a pleasant stay, and your acknowledgment of this aspect is truly appreciated. Your feedback is valuable in helping us continue to improve. We would love the opportunity to provide you with an even better experience during your next visit by exceeding your expectations in every way possible. Sincerely, Hotel Management

Dear Paul, Thank you for sharing your feedback with us. We are pleased to know that you appreciated our convenient location close to the airport, as we strive to offer comfort and accessibility to all our guests. Our team works hard to ensu… Show more

Dear Guest, Thank you for taking the time to share your feedback. We’re sorry that your stay did not meet expectations. While we’re glad our location near the airport was convenient, we regret that the condition of the room left you disappointed. Cleanliness and upkeep are top priorities for us, and your comments have been shared with our housekeeping and maintenance teams for immediate review. We understand how important it is for guests to feel comfortable and valued, and we’re taking steps to ensure these issues are addressed. We appreciate your patience and hope you’ll consider giving us another chance in the future to provide a better experience. Sincerely, Hotel Management

Dear Guest, Thank you for taking the time to share your feedback. We’re sorry that your stay did not meet expectations. While we’re glad our location near the airport was convenient, we regret that the condition of the room left you disappo… Show more

Dear Tim, Thank you for your feedback. We’re glad to hear our location was perfect for your needs and that your stay allowed you to accomplish all your goals. While you were unable to experience our breakfast, we hope the rest of your visit was comfortable and convenient. We understand your concern about the rate and would like to share that our pricing reflects the location and demand during certain dates, but we always strive to provide value through our service and amenities. We truly appreciate you choosing us for your stay and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management

Dear Tim, Thank you for your feedback. We’re glad to hear our location was perfect for your needs and that your stay allowed you to accomplish all your goals. While you were unable to experience our breakfast, we hope the rest of your visit… Show more

Dear Linda, Thank you for taking the time to share your experience. We’re delighted to hear that you found the property very clean and appreciated the friendliness and helpfulness of our staff. However, we sincerely apologize for the noise disturbance you encountered during your stay. A peaceful environment is essential for rest, and we regret that this was disrupted. We are actively reviewing our quiet hours policy and will work with our team to better address guest noise concerns. Your feedback is truly valued, and we hope to have the opportunity to welcome you back for a more restful and enjoyable visit. Sincerely, Hotel Management

Dear Linda, Thank you for taking the time to share your experience. We’re delighted to hear that you found the property very clean and appreciated the friendliness and helpfulness of our staff. However, we sincerely apologize for the noise … Show more

Dear Deb, Thank you for sharing your thoughts with us. We're glad our convenient location near the airport and our pleasant staff made a positive impression during your stay. We do, however, regret that the condition of the room, the kitchenette supplies, breakfast options, and the noise concerns. Please know that your feedback is important and has been shared with our team as we plan future updates and enhancements to our property. We truly appreciate your input and look forward to the opportunity to welcome you back with noticeable improvements for a more comfortable experience. Sincerely, Hotel Management

Dear Deb, Thank you for sharing your thoughts with us. We're glad our convenient location near the airport and our pleasant staff made a positive impression during your stay. We do, however, regret that the condition of the room, the ki… Show more

Dear Chrystal, We appreciate your feedback and offer our sincere apologies for the substandard cleanliness and condition of your room, as well as the discomfort you experienced during your visit. This falls well below the high standard of service we aim to provide, and we take your concerns very seriously. Rest assured, we will address these issues with our housekeeping and pest control team to prevent their recurrence. We are committed to ensuring a better experience for your future visit. Sincerely, Hotel Management

Dear Chrystal, We appreciate your feedback and offer our sincere apologies for the substandard cleanliness and condition of your room, as well as the discomfort you experienced during your visit. This falls well below the high standard of s… Show more

Dear Adam, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. Considering our location near the airport, we hope to have another occasion to host you in the future and provide you with the seamless stay you deserve! Sincerely, Hotel Management

Dear Adam, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept… Show more

Dear Guest, Thank you for staying with us. We’re glad our location near the airport was convenient for your travel needs, which made for a pleasant time. However, we sincerely apologize for the lack of hot water during your stay. It’s an important comfort, and we understand how frustrating that must have been. Our team is actively addressing the issue to prevent future disruptions. We appreciate your feedback and hope to have the chance to provide a more comfortable experience next time. Sincerely, Hotel Management

Dear Guest, Thank you for staying with us. We’re glad our location near the airport was convenient for your travel needs, which made for a pleasant time. However, we sincerely apologize for the lack of hot water during your stay. It’s an im… Show more

Dear Guest, We’re sorry to hear that your experience did not meet your expectations. Comfort and cleanliness are fundamental to a restful stay, and we regret that these aspects fell short during your visit. Your comments will be shared with the appropriate teams to ensure better consistency in quality. We do, however, appreciate your acknowledgment of the convenient location, close to the airport. Thank you for your honest feedback; it’s essential to our improvement efforts. We hope to have the opportunity to welcome you again and provide a stay that reflects the standards we aim to uphold. Sincerely, Hotel Management

Dear Guest, We’re sorry to hear that your experience did not meet your expectations. Comfort and cleanliness are fundamental to a restful stay, and we regret that these aspects fell short during your visit. Your comments will be shared with… Show more

Dear Guest, Thank you for taking the time to share your feedback. While we appreciate the positive note, we are sorry to learn that the condition of the suite did not reflect the standards we aim to maintain. Concerns about the overall upkeep of your room have been noted and will be addressed internally. We truly value your feedback and look forward to the opportunity to provide a more pleasant experience on your next visit. Sincerely, Hotel Management

Dear Guest, Thank you for taking the time to share your feedback. While we appreciate the positive note, we are sorry to learn that the condition of the suite did not reflect the standards we aim to maintain. Concerns about the overall upk… Show more

Dear Peggy, Thank you for sharing your experience. We’re pleased to hear that you found our location convenient and appreciated the cleanliness of your accommodations. We also appreciate your feedback regarding the room setup. We understand the importance of having a comfortable space, including adequate lighting and furniture. Your comments will be shared with our team as we continue to enhance the guest experience. We value your input and hope to welcome you back for an even better stay in the future! Sincerely, Hotel Management

Dear Peggy, Thank you for sharing your experience. We’re pleased to hear that you found our location convenient and appreciated the cleanliness of your accommodations. We also appreciate your feedback regarding the room setup. We understand… Show more