Reviews of Sleep Inn & Suites Round Rock - Austin North 3 stars
1980 South Interstate 35, Round Rock, TX 78681, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewNothing
So many reasons why I did not like my stay one the swimming pool was extremely hot, second they made a mistake on charging my card twice. I was never allowed to talk to a manager. They continue to tell me that she would come in and talk to me she never did Third they never refilled my shampoo or conditioner. I constantly had to be asking for towels. It was never cleaned, even when I would leave the room. It was very unprofessional that a manager never came to spoke to me about my problem. They continue to tell me that she was gonna be in later and then when I would go to front desk talk to her she was already gone. they never tried to resolve it. It’s my second time staying at a sleep in and I would never reserve one at any location again.
We are so sorry to hear about your experience. That is not our standard of service. We will review this with our team to make improvements so that this does not happen to anyone else.
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewStaff are friendly and attentive. Rooms are quiet despite being so close to I-35. Pool is a good size. And breakfast area was well kept.
Pool is kept too warm, and breakfast choices could be a bit more varied, or with more fresh offerings.
Thank you for your 9/10 rating and your feedback. We are delighted that you enjoyed your stay and the value of our hotel. We appreciate your business and hope to welcome you back.
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewStaff was very friendly. Breakfast was good 😊
Pool and hot tub were closed. Don’t know why? It was the middle of the summer. This was very unfortunate 😔
Thank you for the positive review and the kind remarks. We are sorry that the pool and hot tub were out of order. We are waiting on a part to fix it. We appreciate your business and look forward to your next visit.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewI liked the area the hotel was in. There was a lot of stores and restaurants around. The staff was very kind and attentive.
The rooms were dirty. There were stains all over the comforter, matress and walls.
That is not up to our standards and we sorry that the room was like that. We are delighted to hear that our staff was kind a attentive. We appreciate your business and hope you will give us another chance.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewLocation, price, clean, professional employees
Thank you for your perfect rating! We're thrilled to hear about your positive experience. Your business is greatly appreciated, and we look forward to welcoming you back in the future.
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewN/A
N/A
Thank you for your business and the perfect rating.
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewN/A
N/A
Thank you for the 10/10 rating.
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewThe bed was very nice. To have coffee in the room was convenient because we were in and out. I liked that they had some amenities like breakfast
I wish my schedule allowed me the opportunity to take advantage of the amenities. This was not your fault so if given another opportunity to stay I would.
We appreciate your feedback and would love to have you stay again. We look forward to your next possible visit.
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewDid not eat breakfast location was great
Water was not very hot in the shower
Thank you for your feedback and your business. We hope to see you again.
Reviewed: 20 May 2025 · Stayed in March 2025
Verified reviewReviewed: 20 May 2025 · Stayed in March 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewBreakfast was great. Breakfast staff was not friendly or helpful.
Room was nice. I was greeted with a genuine welcome when I checked in. Clerk was very nice.
Thank you for your positive feedback. We are delighted that you enjoyed your stay. We appreciate your business and hope to welcome you back soon.
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewGreat variety of breakfast options.
No refrigerator
Thank you for the positive rating. We are delighted that you enjoyed the breakfast options. We are sorry that your room did not have a refrigerator, it must have been broken. We are sorry about that. We appreciate your business and hope you will stay with us again.
Thank you for the positive rating. We are delighted that you enjoyed the breakfast options. We are sorry that your room did not have a refrigerator, it must have been broken. We are sorry about that. We appreciate your business and hope you… Show more