Reviews of Quality Suites 3 stars
5113 South Loop 289, Lubbock, TX 79424, United States
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewThe front desk attendant , (Margie or Margaret), I may be wrong on her name, was excellent.
Window view was a chain link fence and empty storage units
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation was good and they didn't require a deposit for out of state travelers.
The floor in our room was dirty, our sons feet were black from walking on the floor.
Dear Kimberly, us Thank you for your feedback. We are glad you appreciated the convenient location and the ease of your check in. We are truly sorry about the cleanliness of the floor and the inconvenience it caused. Your comments will help us improve, and we hope to provide a better experience next time. Sincerely, Erika Castellaw Quality Suites Lubbock
Dear Kimberly, us Thank you for your feedback. We are glad you appreciated the convenient location and the ease of your check in. We are truly sorry about the cleanliness of the floor and the inconvenience it caused. Your comments will hel… Show more
Reviewed: 13 August 2025 · Stayed in June 2025
Verified reviewReviewed: 13 August 2025 · Stayed in June 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewTHEY HAD BED BUGS!!! And denied it!!! Don’t stay there!!
Dear Shawniqua, We are very sorry to hear about your experience and take concerns like this extremely seriously. Your feedback has been shared with our team for immediate inspection and follow-up. We truly regret the discomfort caused and appreciate you bringing this to our attention so we can take proper action. Sincerely, Hotel Manager
Dear Shawniqua, We are very sorry to hear about your experience and take concerns like this extremely seriously. Your feedback has been shared with our team for immediate inspection and follow-up. We truly regret the discomfort caused and … Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewPool was great breakfast was good beds comfortable pillows not so much.
Ice machine on first floor not working.
Dear Alan, Thank you for taking the time to share your thoughts. We are glad you enjoyed the pool, breakfast, and comfy beds. Your note about the pillows and ice machine is appreciated and will be looked into. We hope to welcome you again for an even better experience next time. Sincerely, Hotel Manager
Dear Alan, Thank you for taking the time to share your thoughts. We are glad you enjoyed the pool, breakfast, and comfy beds. Your note about the pillows and ice machine is appreciated and will be looked into. We hope to welcome you again … Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewEverything was great..but need to invest in new bed pillows
The pillows.
Dear Guest, Thank you for your positive feedback. We’re glad you enjoyed your stay overall. Your suggestion about the pillows is appreciated, and we’ll certainly look into upgrading them. Sincerely, Hotel Manager
Reviewed: 12 June 2025 · Stayed in May 2025
Verified reviewComfortable beds. Good location. Fair price. Was pretty clean
The pool was not up and running
Dear Destiney, Thank you for your kind feedback. We are glad you enjoyed the comfortable beds, convenient location, and overall cleanliness. It is great to know the value met your expectations. We appreciate your understanding about the pool and hope it will be ready for your next visit. Your comments mean a lot. Sincerely, Hotel Manager
Dear Destiney, Thank you for your kind feedback. We are glad you enjoyed the comfortable beds, convenient location, and overall cleanliness. It is great to know the value met your expectations. We appreciate your understanding about the po… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewHORRIBLE CUSTOMER SERVICE!!!!! Horrible Customer Service. I had pre-paid for the night. My Daughter arrived and the front clerk could not find the reservation or anything at all. Only offered to buy a night with a discount. Said there was no manager on duty or anybody else to help or anything else he could do. My daughter left because of this. I called booking to complain of this situation and ask for a refund since the night that was paid for was not honored. Booking then called and the person magically found the reservation. It was too late, my daughter had left the hotel following the negation of the purchased night. Then the hotel did not honor a request to cancel and refund the paid/reserved night. HORRRIBLE! HORRIBLE CUSTOMER SERVICE!!!!!HORRIBLE CUSTOMER SERVICE!!!!!
Dear Angelo, Thank you for sharing your experience. We are truly sorry for the frustration and inconvenience caused during the check-in process. Your feedback is taken seriously and highlights an important area for improvement. We deeply regret that your plans were disrupted and appreciate your honesty in helping us do better moving forward. Sincerely, Hotel Manager
Dear Angelo, Thank you for sharing your experience. We are truly sorry for the frustration and inconvenience caused during the check-in process. Your feedback is taken seriously and highlights an important area for improvement. We deeply r… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewexcellent staff
Dear Timothy, Thank you so much for your kind words. We are truly grateful to hear that our staff made a positive impression during your stay. Providing warm and helpful service is something we take pride in, and it means a lot to be recognized. We look forward to welcoming you again. Sincerely, Hotel Manager
Dear Timothy, Thank you so much for your kind words. We are truly grateful to hear that our staff made a positive impression during your stay. Providing warm and helpful service is something we take pride in, and it means a lot to be recog… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewMy room was FILTHY. When I arrived, there were toe nails scattered on the floor and skid marks in the toilet. I asked to have those things cleaned and they were cleaned again. I then realized my shower drain was clogged. There were, what I believe to be, pubes covering the end of the pen that was left in my room. Hair in the bed. Toothpaste that had been spit on the faucet was not cleaned off. My socks that I used to walk around the room were so filthy and covered in hair that I threw them away. I’d expect this from a hotel I paid $50/night for. Not a hotel I paid THREE HUNDRED DOLLARS/night for.
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the condition of your room and the experience you had. This is not the level of cleanliness or service we strive for. We will investigate this matter thoroughly to ensure it is addressed appropriately. Sincerely, Hotel Manager
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the condition of your room and the experience you had. This is not the level of cleanliness or service we strive for. We will investigate this matter thor… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in May 2025
Verified reviewThe front desk was nice.
There was hair in the in the sheets as soon as I moved the comforter back. Opened the drawers and they were dirty. Left within an hour when I checked in. This was at 10:30 at night with a 3 year old.
Dear Daniel, We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we aim for, and we deeply regret the inconvenience caused, especially at such a late hour. Your feedback is invaluable, and we will address these concerns with our housekeeping team immediately. We hope you’ll consider giving us another chance in the future. Sincerely, Hotel Manager
Dear Daniel, We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we aim for, and we deeply regret the inconvenience caused, especially at such a late hour. Your feedback is invaluabl… Show more
Reviewed: 8 April 2025 · Stayed in March 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 4 April 2025 · Stayed in March 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewFacility was amazing staff was awesome
It is not pet friendly
Dear Guest, Thank you for your kind words about our facility and staff! We're delighted you had an amazing experience. We understand that pet-friendly accommodations are important to some travelers, and we appreciate your feedback. We hope to welcome you back again in the future! Sincerely, Erika Castellaw Quality Suites Lubbock
Dear Guest, Thank you for your kind words about our facility and staff! We're delighted you had an amazing experience. We understand that pet-friendly accommodations are important to some travelers, and we appreciate your feedback. We … Show more