323 South West Loop 410, San Antonio, TX 78245, United States of America
#198 of 320 hotels in San Antonio
Guests' ChoiceBased on 314 hotel reviews
7.2Cleanliness
7.5
Comfort
7.6
Location
8.3
Facilities
7.4
Staff
8.1
Value for money
7.7
Free Wifi
6.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 6, 2024
Arthur
United States of AmericaThe only thing that could of been better is the breakfast eggs. I'm used to freshly cooked scrambled eggs these egg puck looking patties they served tasted like frozen TV dinner eggs.
The King Size bed was clean high off the ground and nice and firm to sleep on first time I woke up with no back pain it was great sleeping here.
Stayed in May 2024
Reviewed: April 29, 2024
Esther
United States of AmericaThe breakfast needs some work. The back entrance was not locked. Anyone could come inside without a key card!
The hotel is being renovated so it was nice to have fresh paint and a new toilet and other things.
Stayed in April 2024
Reviewed: March 30, 2024
Tom
United States of AmericaI asked front desk to not clean my room, but someone still did. I told them 3x the paper towel dispenser in the mens bathroom didnt work and he said hed fix it. Never got fixed. They lock the parking lot at night and you have to get security to open it. No kleenex in room; no extra roll of TP.
Close to Lackland; low cost; breakfast included
Stayed in March 2024
Reviewed: December 31, 2023
Jorge
United States of AmericaOld building
Location
Stayed in December 2023
Reviewed: December 31, 2023
Tomas
MexicoBreakfast should be till 10:30 am…
Location, near Target, Walmart, etc.
Stayed in December 2023
Reviewed: October 6, 2023
Maritza
United States of AmericaSheets has stains on them, it was gross.. but we had brought our own regardless so wasn’t that big of a deal.
I loved how it was Very close to everything !
Stayed in October 2023
Reviewed: July 24, 2023
Sergio
United States of AmericaNeed to be more clean! No clean towels in the bathrooms and toilet was dirty.
Stayed in July 2023
Reviewed: April 23, 2023
Wayne
United States of AmericaStaff could not answer our question on nearby supermarkets.
Did not have breakfast. Room was comfortable.
Stayed in April 2023
Reviewed: April 3, 2023
Jesus
United States of Americalocation
Stayed in April 2023
Reviewed: February 21, 2023
Cheleta
United States of AmericaThe room was not as clean as it should have been. The bedding had stains on it and so did the chairs. Carpets had rips in the and the bath tub had hair in it.
I liked the location. The staff where great and the breakfast was nice.
Stayed in February 2023
Reviewed: February 4, 2023
Fistein
United States of Americabright lights coming through the window from the parking lot blinds didn’t close all the way had to use a hair clip to hold them shut
quiet and clean
Stayed in February 2023
Reviewed: January 16, 2023
Ms
United States of AmericaNeed to update furniture and breakfast menu
Nice and clean for older hotel
Stayed in January 2023
Reviewed: January 14, 2023
Cecilia
USAGates were closed after midnight. Had to go in and ring the bell for 5 to 10 minutes before the came to open it. And was told they were robbed and waiting on the police. When we asked the morning clerk they said they didn't know what we were talking about
Clean establishment
Stayed in December 2022
Reviewed: October 17, 2022
Gabriel
United States of Americatv problems and dryer didn’t work
location and service
Stayed in October 2022
Reviewed: October 16, 2022
Tony
United States of AmericaVery good value. Water noise from other rooms only annoyance. Clean, good breakfast and comfortable
Stayed in October 2022
Reviewed: October 11, 2022
Tracy
United States of AmericaThere were a lot of construction workers that stay there so their dirt was left in the hallway. The evening receptionist was not friendly at all, was on her phone and would not acknowledge you.
Had continental breakfast. Room was a nice size and clean.
Stayed in October 2022
Reviewed: September 30, 2022
Charmian
United States of AmericaPretty clean, my toilet in my room was broken. It
Quiet, off the beaten track. I was there to see my son graduate from Lackland BMT..so it was quiet for me, not too far from the base. Breakfast especially since I was leaving early to get to base.
Stayed in September 2022
Reviewed: September 26, 2022
Melodie
United States of AmericaWhile the general location is great because it is so close to SeaWorld and lots of restaurants and shopping, this hotel is right on the freeway. There are many buildings between the hotel and the freeway, and a major interchange, at that. So much street noise, especially on the weekend. Breakfast was standard hotel breakfast. Nothing special, but got the job done. The room was good enough but there are things that need to be kept up more. For example, you could see some mold growing on the drywall near the shower and there was rust around the toilet paper holder and other metal things in the bathroom. Overall it just needs a little bit of updating. And the carpet needs shampooing. My feet were grey after walking barefoot for 5 minutes. All this would not be a big deal to me if I were getting a good rate. But I've been to other hotels charging the same rate or less that were kept up much more. Would I stay here again? Yes if the price was very good.
Friendly and helpful staff. Received room service more than we were told we would, so that was a nice surprise.
Stayed in September 2022
Reviewed: July 26, 2022
Taletha
United States of AmericaThe smell of the rooms and they weren’t vacuumed well or wiped down well.
Stayed in July 2022
Reviewed: July 5, 2022
Paul
United States of AmericaThe restroom floor could have been cleaner.
Location was perfect for a visit with granddaughter graduating at Lackland.
Stayed in July 2022
Reviewed: May 10, 2022
Jack
United States of AmericaBath tub/shower; tub was slick no grab bars, only two towels
Stayed in May 2022
Reviewed: March 29, 2022
Dana
United Kingdomthe bathroom wasn’t very clean to me and pretty outdated. the room wasn’t as clean as it could be.
location, rooms.
Stayed in March 2022
Reviewed: February 27, 2022
Marta
United States of Americaparking
Stayed in February 2022
Reviewed: February 6, 2022
Nancy
United States of Americathe house keeper wakes you up early then they need too. The parking when we were there was horrible due to workers parking work trucks and equipment in the very little parking they have.
the staff was extremely nice and the rooms were clean the hotel was in a great location. Not far from the AirBase and airport. breakfast was good and there coffee was amazing I wish I new what they used.
Stayed in February 2022
Nantwich, UK
Dubai, UAE
Princeton, USA
Lafayette, USA
Sankt Leonhard im Pitztal, Austria
Amsterdam, Netherlands
Dos Hermanas, Spain
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content