Reviews of Extended Stay America Select Suites - Detroit - Farmington Hills 2 stars
27775 Stansbury Boulevard, Farmington Hills, MI 48334, United States
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe staff are very courteous, thoughtful, and professional. They provide a wonderful experience.
Dear Guest, It’s wonderful to hear how much you appreciated the team’s courteous and professional service. We’re so glad their efforts helped create a positive and welcoming experience for you. Feedback like yours means a great deal and encourages us to continue providing the same level of care to all our guests. Thank you for sharing your kind words, and we look forward to welcoming you back to Extended Stay America in the future. Sincerely, Hotel Management
Dear Guest, It’s wonderful to hear how much you appreciated the team’s courteous and professional service. We’re so glad their efforts helped create a positive and welcoming experience for you. Feedback like yours means a great deal and enc… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewNothing
Everything. The hotel staff lied to me when they told me they would make me a new reservation, because they had some electric issue. In which they called me 6 hours before i was suppose to be there only to cancel my room. They then told me they made a new reservation. When i got to the hotel address where he supposedly gotten new reservations for, they told me they didnt have the room and never heard of the guy who made the reservation.
Dear Chapin, We sincerely apologize for the inconvenience you experienced regarding your reservation. We understand how frustrating it must have been to arrive and discover your room was not available as expected. Your feedback will be shared with our team to ensure better communication and follow-through for future reservations. We take these matters seriously and appreciate you bringing them to our attention, as it helps us improve the experience and reliability of our services for all guests. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication. Sincerely, Hotel Management
Dear Chapin, We sincerely apologize for the inconvenience you experienced regarding your reservation. We understand how frustrating it must have been to arrive and discover your room was not available as expected. Your feedback will be sha… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewDidn’t have any
Clean
Dear Guest, We’re sorry your experience did not meet expectations, especially regarding cleanliness and availability. Providing a consistently well-prepared and comfortable stay is important to us, and we will be addressing these concerns with our team. We appreciate your feedback and the opportunity to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Dear Guest, We’re sorry your experience did not meet expectations, especially regarding cleanliness and availability. Providing a consistently well-prepared and comfortable stay is important to us, and we will be addressing these concerns… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewThe surrounding area was nice. The front desk assistant Matt was professional and nice. My compliments end there.
Upon arrival, someone's luggage was sitting outside in an empty parking spot. A person was sitting with a lawn chair on the premises smoking, which is relatively harmless, but not an ideal welcome. Inside, the police were there and had been called on someone for a reason unknown to me. Additionally, there was a couple fighting and arguing in the hallway when I arrived with one of them kicking the other out of their room. Our room itself was not clean. There were pistachio shells behind the night stand, a foreign material on two of the chairs, and the room smelled. I didn't get the room I booked and still paid the same cost. They gave us three pillows for a two person bed. The bed and pillows were both uncomfortable. Our window was left open when we arrived as well. Overall an awful experience. There are better places to spend your money, I would not recommend this place.
Dear Bianca, Thank you for reviewing our hotel. We are sorry to learn about the several issues you encountered while with us. The conditions you described regarding cleanliness concerns in your room and disturbances within our property are completely unacceptable and do not represent the environment we strive to provide for our guests. We also regret that you were disappointed with not receiving the room type you reserved and that your stay did not meet the value you anticipated. We will share your comments with our teams for improvements. We appreciate your kind words regarding Matt and sincerely hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Dear Bianca, Thank you for reviewing our hotel. We are sorry to learn about the several issues you encountered while with us. The conditions you described regarding cleanliness concerns in your room and disturbances within our property are… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewThe rooms need to be cleaned better. The drains are clogged. The carpet needs to be cleaned.
Dear Shunna, Thank you for your honest feedback. While we are happy to hear you enjoyed the staff and location, we’re sorry your stay was affected by issues with cleanliness and maintenance. We understand how these concerns can impact your comfort, and we are committed to improving to ensure a better experience for all our guests. We truly appreciate your input and hope you’ll give us another chance to provide a more enjoyable visit in the future. Sincerely, Hotel Management
Dear Shunna, Thank you for your honest feedback. While we are happy to hear you enjoyed the staff and location, we’re sorry your stay was affected by issues with cleanliness and maintenance. We understand how these concerns can impact your… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewThe price was good
Did not really feel safe, door was not locked at 11:30 PM. Carpet was very dirty. TV had a thick line going down the middle of the TV.
Dear Guest, Thank you for sharing your experience. We appreciate your kind mention of our rates, but we sincerely regret that certain aspects of your stay did not meet your expectations. Guest safety and comfort are top priorities, and we apologize for any concerns you encountered regarding security and room conditions. Your feedback is valuable and will be addressed to improve future visits. We hope you will consider giving us another opportunity to provide a more positive and reassuring experience. Sincerely, Hotel Management
Dear Guest, Thank you for sharing your experience. We appreciate your kind mention of our rates, but we sincerely regret that certain aspects of your stay did not meet your expectations. Guest safety and comfort are top priorities, and we … Show more
Reviewed: 17 May 2025 · Stayed in April 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 March 2025 · Stayed in February 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewLocation
No amenities, no coffee pot. USB ports were inoperable. Smelly like middle eastern food.
Dear Loomis, We sincerely apologize for the inconveniences you experienced during your stay. We understand how important amenities like a coffee pot and functional USB ports are, and we are addressing these issues with our team. Regarding the smell, we strive to maintain a pleasant environment for all our guests, and we regret that this was not the case during your visit. We value your input and hope to provide you with a better experience on your next stay. Sincerely, Hotel Management
Dear Loomis, We sincerely apologize for the inconveniences you experienced during your stay. We understand how important amenities like a coffee pot and functional USB ports are, and we are addressing these issues with our team. Regarding t… Show more
Reviewed: 5 November 2024 · Stayed in November 2024
Verified reviewPrice
Well the rooms are really dull and remind you of a girls home cold and just depressing it came with a kitchenette but the room was not clean u could tell someone was there n stayed there .. fridge smells hallways smell elevator smells and the bathrooms within the rooms were so small the toilet was rite next to the tub to where u would have to close the door to get into the shower bed was sliding over the toilet stopped working late at night had to go get a plunger no one at the desk after 8 pm the only reason I stayed here is because we were having car trouble’s I would neverrrrr stay here again the windows remind u of a jail house like honestly they have potential to be better they just really need to get on it .. I have standards when it comes to hotel stays n they were not met at all I give this place a .1 out of 10
Dear Darnell, Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you encountered during your stay. It is concerning to hear about the cleanliness issues and the condition of the facilities, as we strive to provide a comfortable and welcoming environment for all our guests. Your comments regarding the kitchenette, bathroom layout, and service availability are noted, and we understand how these factors can affect your overall experience. We are committed to addressing these issues to improve our services and ensure a more pleasant stay for our guests in the future. We genuinely value your input and hope you consider giving us another chance to provide you with the desired experience. Sincerely, Hotel Management
Dear Darnell, Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you encountered during your stay. It is concerning to hear about the cleanliness issues and the condition of the facilities, as we st… Show more
Reviewed: 31 October 2024 · Stayed in October 2024
Verified reviewReviewed: 23 September 2024 · Stayed in September 2024
Verified reviewThe staff was nice and friendly. No utensils in the room for cooking and eating. Overall it was Good.
No utensils for cooking and eating. Couldn't get extra towels and linens unless paying for it.
Dear Cynthia, Thank you for your feedback. We’re glad to hear you found our staff friendly, but we apologize for the lack of utensils and the additional charge for towels and linens. We understand how these details can affect your stay, and we will review our policies to improve guest convenience. Your input is valuable, and we appreciate your understanding as we work to enhance our services. We hope to welcome you back for an even better experience next time! Sincerely, Hotel Management
Dear Cynthia, Thank you for your feedback. We’re glad to hear you found our staff friendly, but we apologize for the lack of utensils and the additional charge for towels and linens. We understand how these details can affect your stay, and… Show more
Reviewed: 20 September 2024 · Stayed in September 2024
Verified reviewReviewed: 16 September 2024 · Stayed in September 2024
Verified reviewClean
Na
Dear Joy, Thank you for your feedback! We’re delighted to hear you had an enjoyable stay and found the room clean. Your satisfaction is important to us, and we’re pleased we could meet your expectations. We look forward to welcoming you back to Extended Stay America and providing you with another great experience. Sincerely, Hotel Management
Dear Joy, Thank you for your feedback! We’re delighted to hear you had an enjoyable stay and found the room clean. Your satisfaction is important to us, and we’re pleased we could meet your expectations. We look forward to welcoming you bac… Show more
Reviewed: 15 September 2024 · Stayed in September 2024
Verified reviewReviewed: 7 September 2024 · Stayed in September 2024
Verified reviewLocation
Room not clean, shower had leak, no soap/shampoo provided were for sale, extra towel charge, tools if you wanted pots/pans/silverware you had purchase, toilet/sink backed up no maintenance personnel was given a plunger and had to unstop myself, Sunday morning around 4 AM fight broke out in room next to us I called front desk no one was manning it then I had to call police to handle situation. We felt like we were in the ghetto in apartment complex.
Dear Williams, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely, Hotel Management
Reviewed: 6 September 2024 · Stayed in August 2024
Verified review