Reviews of Comfort Inn 3 stars
58 State Route 93, West Hazleton, PA 18202, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewIt was newly renovated room. Very clean and spacious room. Modernized room designed. Plenty of car parking. Breakfast dining room is cozy and the breakfast was alright too.
Despite modernized room designed, but it was not user friendly at all. The bathroom vanity and sink was outside the restroom and no hook for the face towel. The room had humidity issues and the AC was loud. No more night light inside the restroom as they put in vacancy sensor. It was not convenient for me. Lack of front desk staff where it took me half an hour to checked in.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Cassandra O'Donnell FD Manager Comfort Inn 570-455-9300
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can pro… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe hotel is in the process of being renovated. It needs to be refreshed.
Thank you for the rating and review. We are doing our best to get our renovations finished. We are an extremely busy property and have to work around what guest bookings we have to also satisfy guest need to stay in the are. We appreciate your feedback and hope to see you again in the future. Sincerley, Cassandra O'Donnell - FD Manager Comfort Inn West Hazleton
Thank you for the rating and review. We are doing our best to get our renovations finished. We are an extremely busy property and have to work around what guest bookings we have to also satisfy guest need to stay in the are. We appreciate y… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe beds were extremely comfortable! Had a great night’s sleep! Breakfast was also very good!
Thank you for the excellent rating and kind words. We hope to see you again in the future. Sincerely, Cassandra O'Donnell - FD Manager Comfort Inn West Hazleton
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe Comfort inn is in a nice scenic area of the Poconos Jim Thorpe PA region with rich history . Dont miss the attractions near by. Hotel staff was so friendly... Comfort Inn is very friendly cool place to stay Coffee quality was great too. Didn't have to go outside for breakfast good quality coffee
I just had a suggestion to have potato based fries or has browns for breakfast too which we didn't see in the 3 nights / mornings we stayed . Coffee was great here
Thank you so much for the extremely kind words and excellent rating! We appreciate all your feedback and look forward to you coming back soon. Thank You, Cassandra O'Donnell - FD Manager Comfort Inn West Hazleton
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewBreakfast was tasty with different options offered on different days
N/A
Thanks for the excellent rating and review! We appreciate your kind words and hope to see you again very soon. Sincerely, Cassandra O'Donnell - FD Manager - Comfort Inn West Hazleton
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewComfortable and quiet. Staff was very cordial
NA
Thank you for the good review and rating. We appreciate your business and hope to see you again soon. Sincerely, Cassandra O'Donnell - FD Manager Comfort Inn West Hazleton
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewElevator had terrible smell
Thank you for taking the time to complete our online survey. We greatly appreciate your feedback and look forward to seeing you soon. Sincerely, Aaron Saullo Front Desk Associate Comfort Inn West Hazleton
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewClean, comfortable.
Work being done during the day
Thank you for taking the time to complete our online survey. We greatly appreciate your feedback and look forward to seeing you soon. Sincerely, Aaron Saullo Front Desk Associate Comfort Inn West Hazleton
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewBeds were soft. Restaurant on site and food drinks were great
Thank you for the excellent rating and very kind words. We appreciate your feedback and hope to see you again soon! Thank You, Cassandra O'Donnell - FD Manager Comfort Inn West Hazleton
Reviewed: 4 August 2025 · Stayed in May 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewGreat stop for the night Thanks
Thank you for taking the time to complete our online survey. We greatly appreciate your feedback and hope to see you soon. Sincerely, Aaron Saullo Front Desk Associate Comfort Inn West Hazleton
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewBeds were comfortable, staff was friendly, the breakfast was good
It could use some updating but they told us that was happening.
Dear Cavo, Thank you for the excellent rating and kind words! I'm glad we were able to make your stay pleasant and restful and convenient. Renovations are an ongoing process and we hope you have the opportunity to stay in one of our enjoyed newly upgraded rooms in the future. We truly appreciate your business and look forward to seeing you again soon. Sincerely, Lee Ann - FD Audit Comfort Inn West Hazleton
Dear Cavo, Thank you for the excellent rating and kind words! I'm glad we were able to make your stay pleasant and restful and convenient. Renovations are an ongoing process and we hope you have the opportunity to stay in one of our enj… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewexceptionally clean and comfortable. staff was a+.
no issues.
Dear Arlene, Thank you for the excellent rating and kind words! I'm glad we were able to make your stay comfortable. We truly appreciate your business and look forward to seeing you again soon. Sincerely, Lee Ann - FD Audit Comfort Inn West Hazleton
Dear Arlene, Thank you for the excellent rating and kind words! I'm glad we were able to make your stay comfortable. We truly appreciate your business and look forward to seeing you again soon. Sincerely, Lee Ann - FD Audit Comfort Inn … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewBreakfast
Smell of the rooms
Dear Catherine, Thank you for taking the time to complete our online survey. We greatly appreciate your feedback and look forward to seeing you soon. Sincerely, Lee Ann - FD Audit Comfort Inn West Hazleton
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewDear Kerry, Thank you for the great rating and kind words! I'm glad we were able to make your stay comfortable. We truly appreciate your business and look forward to seeing you again soon. Sincerely, Lee Ann - FD Audit Comfort Inn West Hazleton
Dear Kerry, Thank you for the great rating and kind words! I'm glad we were able to make your stay comfortable. We truly appreciate your business and look forward to seeing you again soon. Sincerely, Lee Ann - FD Audit Comfort Inn West … Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewLocation and Modernization
Limited Breakfast Options
Thank you for taking the time to complete our online survey. We greatly appreciate your feedback and look forward to seeing you soon. Sincerely, Aaron Saullo Front Desk Associate Comfort Inn West Hazleton