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  5. Reviews of Quality Inn near Northtown Mall & National Sports Center

Reviews of Quality Inn near Northtown Mall & National Sports Center This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9052 University Avenue Northwest, Coon Rapids, MN 55448, United States

#6 of 6 hotels in Coon Rapids

Guests' Choice

Review Score

Based on 144 hotel reviews

4.3

Score breakdown

  • Cleanliness

    4.9

  • Comfort

    5.0

  • Location

    6.8

  • Facilities

    4.8

  • Staff

    6.5

  • Value for money

    5.6

  • Free Wifi

    4.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 6, 2025

    5.0
    My stay
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    To many people in in hallway

    Nice to just go in and get the keys

    Stayed in July 2025

  • Reviewed: July 24, 2025

    4.0
    Urinated mattresses!
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Our first night walked into a hot room with terrible stinch. We thought is was due to the AC having been left off for some time. When we got ready for bed, the smell of urine was very apparent. We first thought is was the bedding, but discovered it was the mattresses. We asked to be moved, but the new room took an hour to prepare due to the AC not working and needed to be replaced.

    The pool was working and refreshing! Being within 5 miles of our work site was convenient.

    Stayed in July 2025

  • Reviewed: May 9, 2025

    3.0
    Never again
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel photos showed a pool and jacuzzi but there was no jacuzzi. The room had not been updated in decades. The curtains blocked the air conditioner. There were no cups or coffee/coffee maker in the room.

    Didn’t eat breakfast

    Stayed in May 2025

  • Reviewed: January 23, 2025

    5.0
    It was all good until I went to check out and they said I didn't pay a deposit when I clearly did an
    • Leisure trip
    • Solo traveler
    • Queen Room - Accessible/Nonsmoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The Wi-Fi and the price

    I liked how the building smelled and the decor was nice

    Stayed in January 2025

  • Reviewed: September 27, 2024

    3.0
    Very disappointing will not return or stay at any Quality Inn in the future
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The smoke alarm in room 116 was tampered with and the phone cord was cut. Key cards did not open door had to return to front desk multiple times to be able to enter room.

    Coffee was good

    Stayed in September 2024

  • Reviewed: June 6, 2024

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Room - Accessible/Nonsmoking
    • Stayed 3 nights
    • Submitted from a mobile device

    why did you send me this evaluation at 11:30 at night?? some people do sleep 😠

    Stayed in June 2024

  • Reviewed: May 24, 2024

    5.0
    For the money we spent the rooms were adequate.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Ali was wonderful at the front desk! Looked like the rooms were still a work in progress. I rented four rooms for myself and family. My room had a comfortable chair to sit in, But all the other rooms did not have a comfortable chair to sit in. They only had a desk chair. For all the people who were staying there. The pool was out of commission. The breakfast was not impressive. However, the location of the hotel was great to go to restaurants, coffee, shops, and more.

    Stayed in May 2024

  • Reviewed: March 28, 2024

    4.0
    Disappointing
    • With a pet
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything pool wasn't open the breakfast was lame and cops came looking for someone.

    It was close to work

    Stayed in March 2024

  • Reviewed: March 20, 2024

    4.0
    Stayed there because it was close to our appointment but place was a dump.
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Long term customer living there, smell of cigarettes/weed smell inside and lack of breakfast foods. Shampoo, conditioner and soap looks to be like it’s used and refill half and 3/4 way full.

    Nothing.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    3.0
    Lack of Quality Inn
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    When I was looking to check in, no one was there for 15 min. I called the hotel and rang the bell and jo one was around until a cleaner came byband saw mecthen a minute later someone was there. There were loud pounding noises coming from down the hall from me till midnight, and no one answered the phone when i called to complain. The shower never warmed up. So, I ended up taking a cold shower. I needed a room to stay that was close to work but also on the cheap end as I was only going to be there for less than 12 hours. So, on one end, you get what you pay for. But I've also stayed at cheap hotels before that were way better. I won't be staying here again.

    The only thing I liked about this hotel was it was close to my work.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    5.0
    Fair
    • Business trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    More clealiness for the price

    Location is fair

    Stayed in March 2024

  • Reviewed: February 19, 2024

    4.0
    Decent for the money.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pretty messy, like they did not keep up with cleaning. Our room had light bulbs that were out, the hair dryer did not work, and the bathroom floor was dirty, under the sink.

    Staff seemed friendly.

    Stayed in February 2024

  • Reviewed: July 10, 2023

    4.0
    I heard other complaints from other people which is not good.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room more updated, more coffee, breakfast was Luke warm , staff at the front desk more friendly and helpful.

    No coffee for breakfast, staff not talked when at the front desk, room looking very outdated, no place too sit in the lobby,

    Stayed in July 2023

  • Reviewed: June 5, 2023

    3.0
    Only slept in room. Was gross
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was gross, no towels were in bathroom. T.v remote didn't work.

    Price!

    Stayed in June 2023

  • Reviewed: May 28, 2023

    5.0
    Hotel room was quiet, but not much else to recommend about this hotel.
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    Hotel room did not have a coffee maker, glasses in the bathroom, or light bulb in the desk lamp. Ice machine not working. Juice machine in the breakfast area not working. Hours for breakfast not posted. Milk and yogart not refrigerated. Scrambled eggs just sitting on the counter, not in the food warmer. After I checked out I was told I would not receive hotel points for the stay, even though I paid over $100.

    Good location for my needs. Hotel room was quiet. Bed was comfortable.

    Stayed in May 2023

  • Reviewed: May 6, 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Queen Room - Accessible/Nonsmoking
    • Stayed 1 night
    • Submitted from a mobile device

    Place smells very strongly of pot which is not legal here

    Stayed in May 2023

  • Reviewed: February 19, 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They didnt cleant there was hair all over the bathroom and left over food from the people vefore us

    The pool

    Stayed in February 2023

  • Reviewed: October 30, 2022

    3.0
    On the whole not to bad. Missed the hot tub they removed from property
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Glasses in room for drinking water or rinse mouth after brushing. Also black hair in bathtub.

    Breakfast is as good location perfect

    Stayed in October 2022

  • Reviewed: September 26, 2022

    3.0
    absolutely horrible
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    everything! the pictures online were not at all how the place looked. our room was a disaster.. the bathroom was not cleaned.. hair all over the floor and you could tell the shower wasn’t clean.. stains all over the carpet.. and we didn’t have any toilet paper to start..

    honestly the only decent thing was the lady who check us out on Sunday!

    Stayed in September 2022

  • Reviewed: August 25, 2025

    1.0
    Dirty in room fridge very loud which made it impossible to sleep
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty

    Nothing

    Stayed in August 2025

  • Reviewed: August 22, 2025

    1.0
    Stay from hell!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was horrible, very run down. Carpet so dirty I wouldn’t walk on it in my bare feet. It was supposed to be a non smoking room and it reeked of marijuana, curtains were shredded, bathroom fan was missing in the ceiling there was just a big hole. Tile coming off the wall, paint on walls different colors and paint all over shower rod. Worst hotel I’ve ever been in.

    Nothing!

    Stayed in August 2025

  • Reviewed: August 2, 2025

    7.0
    Good
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast Pillows

    Pool

    Stayed in August 2025

  • Reviewed: August 1, 2025

    1.0
    Rooms were very dirty overall I would never go there again
    • With a pet
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    EVERYTHING

    Rooms were dirty fridge was full of moldy food and I never got my refund. I did not sleep at this hotel I left 15 minutes after checking in

    Stayed in July 2025

  • Reviewed: July 6, 2025

    1.0
    Online posting is a scam and terrible service.
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel didn’t match what I saw online at all. The was no housekeeper for a couple of days. I had to request for housekeeping and it took a while to be provided. They are way below standard and won’t recommend to an enemy.

    Nothing

    Stayed in July 2025

Showing 1 - 25

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