Reviews of Extended Stay America Suites - Phoenix - Mesa 2 stars
455 West Baseline Road, Mesa, AZ 85210, United States
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewLove it very nice stuff
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in May 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewNo comment
I booked a stay for two beds and when I was checking in it wasn't what I booked online. Elevators didn't work as well so I canceled.. Staff was friendly but my booking was all wrong. Scandalous is what I would say. I want a refund.
Dear Nelson, Thank you for sharing your experience. We regret the inconvenience caused by the room not matching your original booking and the issue with the elevator. While it’s reassuring that our staff was friendly, we understand how the overall situation was disappointing. We will share your comments with our team, and we hope you’ll consider giving us another opportunity to provide a smoother and more comfortable stay. Sincerely, Hotel Management
Dear Nelson, Thank you for sharing your experience. We regret the inconvenience caused by the room not matching your original booking and the issue with the elevator. While it’s reassuring that our staff was friendly, we understand how the … Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewthe Air-conditioned room and hotel was Number 1 in my book!!
the FIRE ALARM WENT OFF 3 TIMES!! SUPER SCARY AT 220AM!!
Dear Shane, Thank you for sharing your experience. We’re glad the air-conditioned comfort of the room made a strong impression and added to your enjoyment. We also recognize how disruptive and unsettling the fire alarm disturbances must have been. Your feedback is appreciated and will be shared with the team to help ensure a more peaceful experience in the future. We look forward to the opportunity to welcome you back. Sincerely, Hotel Management
Dear Shane, Thank you for sharing your experience. We’re glad the air-conditioned comfort of the room made a strong impression and added to your enjoyment. We also recognize how disruptive and unsettling the fire alarm disturbances must hav… Show more
Reviewed: 12 June 2025 · Stayed in May 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThis place was wonderful
Dear Lindsmarie, Thank you for the kind words. We’re pleased to know you had a wonderful stay and appreciate you taking the time to share your experience. We look forward to welcoming you back soon to Extended Stay America. Sincerely Hotel Management
Dear Lindsmarie, Thank you for the kind words. We’re pleased to know you had a wonderful stay and appreciate you taking the time to share your experience. We look forward to welcoming you back soon to Extended Stay America. Sincerely Hotel… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewGreat staff Great location and awesome room
The rooms were non privacy you could hear everyone in each room on each side of your room and it's embarrassing no privacy
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe staff and the rooms were big and cozy
The rooms were not quiet you could hear everyone down each room in the halls. There is no privacy!
Dear Sabrina, Thank you for sharing your experience. We're glad you enjoyed the spacious rooms and the comfort provided by our team. We understand how important a quiet environment is, and we’re sorry the noise affected your stay. Your comments will be shared with our team as we work toward enhancing guests’ overall comfort. We hope you’ll consider staying with us again at Extended Stay America. Sincerely, Hotel Management
Dear Sabrina, Thank you for sharing your experience. We're glad you enjoyed the spacious rooms and the comfort provided by our team. We understand how important a quiet environment is, and we’re sorry the noise affected your stay. Your … Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewThe staff is very understanding and value your needs and wants. I am very grateful for the owner for understanding that my husband did not have an i.d. but a paperwork to put on file for my booking. She allowed us for the entire stay to have the issue we came across to be taken under consideration and not make us be booted out.
The owner is very understanding and has been considerate for our needs and values for the guests and treat them with unlimited and abundant respect! Thanks 😊
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewThe location was fine. The proximity to shopping and food.
The staff was ok, they were not the most helpful. The shower was leaking. The elevator was being serviced so we had to use the stairs. They were cleaning the Air conditioner. The bathroom floor was dirty under the sink. Picture frame in the bath room was broken. Floors were dirty
Dear Veronica, Thank you for your feedback. We are glad you found the location convenient and close to shopping and dining. We apologize for the maintenance and cleanliness issues you experienced, as well as any inconvenience caused by limited elevator access. Your comments will be shared with our team to ensure these areas are addressed and improved. We appreciate your input and hope you will consider staying with us again for a better experience. Sincerely, Hotel Management
Dear Veronica, Thank you for your feedback. We are glad you found the location convenient and close to shopping and dining. We apologize for the maintenance and cleanliness issues you experienced, as well as any inconvenience caused by limi… Show more
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewNothing
Hallway carpet filthy and smell bad, room had not been cleaned at all liquid soda all over the table white substance on the chair bathroom unusable plumbing fixtures not there could not use plumbing at all nasty stains all over the window. Windows couldn’t really see outside.
Dear Victoria, Thank you for taking the time to share your feedback. We regret that your experience did not align with the standards we aim to provide. Our team will review the concerns mentioned thoroughly, and appropriate steps will be taken as needed. We appreciate your comments as they help us evaluate and improve our service. Sincerely, Hotel Management
Dear Victoria, Thank you for taking the time to share your feedback. We regret that your experience did not align with the standards we aim to provide. Our team will review the concerns mentioned thoroughly, and appropriate steps will be ta… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewNo ice machine. Bugs. Overpriced for the quality. For what we paid per night EVERYTHING should have been better.
Dear Kim, We sincerely apologize that your recent stay did not meet your expectations. We fully understand the frustration that arises when the quality of service does not align with the price. Please be assured that we take your feedback seriously, and it will be instrumental in our ongoing efforts to enhance our services. We appreciate you taking the time to share your experience with us. Sincerely, Hotel Management
Dear Kim, We sincerely apologize that your recent stay did not meet your expectations. We fully understand the frustration that arises when the quality of service does not align with the price. Please be assured that we take your feedback s… Show more
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewNothing
Everything, disgusting shower wouldn't stop leaking burn marks on counters uncomfortable bed uncomfortable pillows no shampoo homeless people surrounding the area drug addicts going through vehicles I will be requesting a refund
Dear Allen, It is disheartening to see your comment, as this is far from what we want our guests to experience. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. Furthermore, seeing your comment regarding illegal activities is concerning, as we don't encourage such affairs in and around our hotel premises. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these issues and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity. Sincerely, Hotel Management
Dear Allen, It is disheartening to see your comment, as this is far from what we want our guests to experience. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after read… Show more
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewNot much…the pictures online make it look nice!
There was no hot water for the 1st 24+ hours of our stay. The kitchen had nothing in it-you had to go down to the front desk & ask for everything because they’re short staffed they couldn’t bring it to your room! Breakfast included? What a joke-coffee & a pre-packaged stale muffin is not breakfast!
Dear Joanne, Thank you for your feedback. It’s disappointing to hear that your stay did not meet expectations. The hot water issue and inconvenience with kitchen supplies are not the experiences we want for guests. While breakfast offerings vary, your input is appreciated as services are continually evaluated. Guest comfort remains a priority, and your comments will be reviewed to help improve future stays. Sincerely, Hotel Management
Dear Joanne, Thank you for your feedback. It’s disappointing to hear that your stay did not meet expectations. The hot water issue and inconvenience with kitchen supplies are not the experiences we want for guests. While breakfast offering… Show more
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewUnfortunately, there is nothing we liked about this place. It was a horrible experience and we would never stay here again.
Stay away from this property. It is very dirty, old, beaten up hotel. Staff is very unfriendly and unprofessional. Our hotel room had a very heavy nasty, cigarette odor. Sheets had bloody stains on them . It looked like they were washed but the stains never came off. Pillows were dirty with some old stains on them as well. There was a piece off wall barely hanging over the shower and it looked like it will fall off any minute. This place is advertised as ‘Extended stay’. It has a little kitchenette in the room but no dishes. You have to request the dishes. We called the hotel ion the arrival day and requested dishes at 2 pm. We were still without dishes at 9.30 pm. When we came to the reception at 9.30 pm and demanded the dishes, the very unfriendly receptionist said she was too busy to deal with us. The hotel advertised free breakfast. All you get is a hot water, pocket of oat meal and a coffee which was absolutely disgusting. Very light, weak liquid that we refused to drink. We paid $280 to stay there because it was a busy weekend with multiple events in Phoenix area. Absolute disaster. Do not book this place, you will be disappointed just like we were.
Dear Vladimira, Thank you for being our guest. We are sorry for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please let us discuss this with the relevant team and find a resolution to satisfy our guests. Our front desk team is always here to assist you, but we regret this was not your case, and we will speak to them to ensure we prioritize customer service. Please let us host another occasion and provide you with the seamless stay you deserve! Sincerely, Hotel Management
Dear Vladimira, Thank you for being our guest. We are sorry for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, mem… Show more
Reviewed: 5 March 2025 · Stayed in March 2025
Verified review