Reviews of Comfort Suites At Plaza Mall 3 stars
800 West Expressway 83, McAllen, TX 78501, United States
Loading
Guests also reviewed these properties:
Antibes, France
Chaweng, Thailand
Clifton Park, United States
Richards Bay, South Africa
Grantown on Spey, United Kingdom
Aabenraa, Denmark
Philadelphia, United States
San Jose, United States
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe breakfast Was pretty bad
Thank you so much for staying with us! It was a pleasure to host you, and we truly appreciate you choosing our place for your visit. We hope you had a comfortable and enjoyable stay. Safe travels, and we’d love to welcome you back anytime! Warm regards, General Manager Yuliana Leal Comfort Suites At Plaza Mall 9562130333
Thank you so much for staying with us! It was a pleasure to host you, and we truly appreciate you choosing our place for your visit. We hope you had a comfortable and enjoyable stay. Safe travels, and we’d love to welcome you back anytime! … Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewN/A
N/A
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites At Plaza Mall. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Yuliana Leal General Manager Comfort Suites At Plaza Mall 9562130333
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites At Plaza Mall. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewGood value for your money
A little old and worn
Thank you so much for staying with us! It was a pleasure to host you, and we truly appreciate you choosing our place for your visit. We hope you had a comfortable and enjoyable stay. Safe travels, and we’d love to welcome you back anytime! Warm regards, General Manager Yuliana Leal Comfort Suites At Plaza Mall 9562130333
Thank you so much for staying with us! It was a pleasure to host you, and we truly appreciate you choosing our place for your visit. We hope you had a comfortable and enjoyable stay. Safe travels, and we’d love to welcome you back anytime! … Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewIt was very comfortable and staff was nice.
We still had about 40 minutes until checkout time and were taking our bags to our car when we went back up to get our drinks and food staff was in our room already and had thrown out our good food and some drinks other than that it was good
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges Platinum member. We will be using your feedback to make improvements, so that we can provide exceptional experience for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Yuliana Leal General Manager Comfort Suites At Plaza Mall 9562130333
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges Platinum member. We will be using your feedback to make improvements, so tha… Show more
Reviewed: 21 June 2025 · Stayed in May 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewEverything
Thank you for your wonderful review! We’re delighted to know that you loved Comfort Suite. Our team works hard to ensure we meet your expectations, and it’s great to hear that we succeeded. We can’t wait to welcome you back! Sincerely, General Manager Comfort Suites At Plaza Mall 9562130333
Thank you for your wonderful review! We’re delighted to know that you loved Comfort Suite. Our team works hard to ensure we meet your expectations, and it’s great to hear that we succeeded. We can’t wait to welcome you back! Sincerely, Gen… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewLocation was good.
Terrible mattress. Bathroom was gross. Mismatched wallpaper, exposed drywall screws holding up the shower wall. Water at sink barely running. The sofa looked dirty but the room overall looked good. The girl at check in had no personality. Breakfast was gross and no regular coffee. I threw it in the trash and went to ihop. Hotel not worth what I paid. One night stay while traveling.
We’re truly sorry to hear about your experience. Providing excellent service to all our customers is our top priority, and it’s disappointing to know we fell short. We understand how frustrating it can be to wait for a response, and we sincerely apologize for the delay.hank you so much for your honest feedback—it helps us improve and provide a better experience in the future.
We’re truly sorry to hear about your experience. Providing excellent service to all our customers is our top priority, and it’s disappointing to know we fell short. We understand how frustrating it can be to wait for a response, and we sinc… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewIt’s located perfectly. People o. Desk were very nice and helpful
There was humidity in the bedroom and the bed felt wet and smelled damp.
We’re truly sorry to hear about your experience. Providing excellent service to all our customers is our top priority, and it’s disappointing to know we fell short. We understand how frustrating it can be to wait for a response, and we sincerely apologize for the delay.hank you so much for your honest feedback—it helps us improve and provide a better experience in the future.
We’re truly sorry to hear about your experience. Providing excellent service to all our customers is our top priority, and it’s disappointing to know we fell short. We understand how frustrating it can be to wait for a response, and we sinc… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified reviewThe price was great and location
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewDidn’t even stay. Walked into the room, saw how dirty and stained everything was. Took my family to another hotel immediately.
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 18 March 2025 · Stayed in February 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewThe price. Location
The sofa in our room was torn. Looks like maybe missing a picture on tje wall. Bed needs upgrade. But clean room.
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewThe room was very spacious
Phone didn't work, key didn't work, room was not clean after I had requested it done. I didn't have enough towels and had to go ask for them because the phone didn't work. I have stayed in many comfort inn but this was the worse one
Dear Maria, Good morning, thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites At Plaza Mall. I would like to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with our housekeeping staff and our front desk staff, as well, to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope to have another opportunity to properly host you in the future. Kind regards, Katherin Villa General Manager Comfort Suites At Plaza Mall 9562130333
Dear Maria, Good morning, thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites At Plaza Mall. I would like to apologize on behalf of our hotel for failing to meet your expectations regarding your … Show more
Reviewed: 3 February 2025 · Stayed in February 2025
Verified reviewThe hotel was lovely. And so was the staff .
Liked every thing well worth the money.
Reviewed: 2 February 2025 · Stayed in February 2025
Verified reviewReviewed: 31 January 2025 · Stayed in November 2024
Verified reviewReviewed: 30 January 2025 · Stayed in December 2024
Verified reviewReviewed: 30 January 2025 · Stayed in December 2024
Verified review