Reviews of HomeTowne Studios by Red Roof Phoenix - Dunlap Ave 2 stars
2102 West Dunlap Ave, North Mountain, Phoenix, AZ 85021, United States
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Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThe beds were comfy room was clean.
My check-in was scheduled for 3 pm. There was no one in the lobby it was closed. The sign on the door said would return at 4:45 pm. Then it's 5:00 pm no one comes. People are waiting outside to check in some are waiting over an hour. I had to call and speak with someone they had to call a supervisor. I wasn't able to check in until after 3:30 p.m. It is unacceptable when you live in Arizona and it's 100-plus degrees outside. No apologies nothing offered a partial credit not even a call to follow up.
Dear Diana, I am so sorry to hear about the extremely frustrating check-in experience you encountered. I understand how unacceptable it is to be kept waiting, especially in the Arizona heat. I sincerely apologize that our front desk was unattended, and for the lack of communication and follow-up regarding the delay. we apologize for all areas of discomfort. We aim to deliver a positive experience for all our guests and we're delightful you were satisfied with your stay. We’d love to welcome you back to this location or any of our other Red Roof properties to provide you with a better stay. Should you be planning a future visit. Thank you and take care, Shemar Red Roof Management RediResponse Specialist
Dear Diana, I am so sorry to hear about the extremely frustrating check-in experience you encountered. I understand how unacceptable it is to be kept waiting, especially in the Arizona heat. I sincerely apologize that our front desk was un… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewLocation
This place is a dump. It was dirty smells like cigarettes.
Dear Ivan, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Phoenix - Dunlap Ave. Please accept our sincerest apologies for the condition of your room and the smell that you mentioned. Please know that at Red Roof we always try to provide all our guest with the best experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for your comments and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours, Anthonio Red Roof Management RediResponse Specialist
Dear Ivan, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Phoenix - Dunlap Ave. Please accept our sincerest apologies for the condition of your room and the smell that you mentioned. Please know th… Show more
Reviewed: 23 June 2025 · Stayed in May 2025
Verified reviewRight as I walked into the front lobby front desk clerk was so friendly and helpful
There isn't one thing I can think of besides there was no ice machine
Dear Wyatt, Thank you for taking the time to share your experience at HomeTowne Studios Phoenix - Dunlap Ave. We are thrilled to hear you plan to return. It’s wonderful to know our staff made such a positive first impression with their friendliness and helpfulness. We appreciate your positive feedback and are glad you enjoyed your overall experience. Your satisfaction is our top priority, and we’re thrilled you enjoyed your time with us so much you intend to return. Thank you for staying at Red Roof. Having valued your presence as our guest, we extend a sincere invitation for your return. We are eager to make your next stay even more special. Sincerely, Viktor Red Roof Management RediResponse Specialist
Dear Wyatt, Thank you for taking the time to share your experience at HomeTowne Studios Phoenix - Dunlap Ave. We are thrilled to hear you plan to return. It’s wonderful to know our staff made such a positive first impression with their fri… Show more
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewAble to check in before the told check in time at 3 PM Studio room was equipped to accommodate my needs and wants Bed was comfortable, and the location was near restaurants and businesses I like to frequently visit
grounds maintenance! I've worked at this location for this very reason, and I noticed that the trash cans are still overrun with debri throughout the weekend. Cigarettes litter the staircase and grounds, and it does not appear that pressure cleaning stairs and walkways are taken place. I encountered 3 small roaches/insects casually strolling on table, baseboards, and inside the bathroom
Dear Derrick, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Stroudsburg. We thank you for your feedback score of 6/10 rating. It's great to hear the bed was comfortable and the location convenient. I sincerely apologize that you encountered cleanliness issues with the grounds and insects. We are sorry that we were not able to meet your complete satisfaction due to all factors that discomforted your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with Red Roof. We look forward to seeing you in the future to provide you with a better stay along with your shuttle experience. Sincerely, Shemar Red Roof Management RediResponse Specialist
Dear Derrick, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Stroudsburg. We thank you for your feedback score of 6/10 rating. It's great to h… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewQuiet
N/A
Dear Sharitaq, Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the HomeTowne Studios Phoenix - Dunlap Ave. I am happy to hear that you found our hotel to be quiet, resulting in a 10/10 score. It is our goal to provide a comfortable stay for all our guests, so I am glad to hear this was achieved during your visit. We appreciate your business and can’t wait to see you back at Red Roof soon, where we can continue to offer you a quiet stay. Sincerely, Sharma Red Roof Management RediResponse Specialist
Dear Sharitaq, Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the HomeTowne Studios Phoenix - Dunlap Ave. I am happy to hear that you found our hotel to be quiet, resulting in a … Show more
Reviewed: 23 May 2025 · Stayed in April 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewclean and everything worked..
Dear Edelia, Thank you for taking the time to share your feedback about your experience at HomeTowne Studios Phoenix - Dunlap Ave. I am thrilled to hear that you found our hotel to be clean and everything worked, resulting in your 10/10 score. It is our goal to provide a clean and comfortable stay for all our guests, so I am glad to hear this was achieved during your visit. We appreciate your business, Edelia, and can’t wait to see you back at Red Roof soon, where we can continue to offer you a clean stay. Sincerely, Sharma Red Roof Management RediResponse Specialist
Dear Edelia, Thank you for taking the time to share your feedback about your experience at HomeTowne Studios Phoenix - Dunlap Ave. I am thrilled to hear that you found our hotel to be clean and everything worked, resulting in your 10/… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewNothing
No money for deposit. I want a refund!
Dear Joseph, Thank you for sharing your feedback about the HomeTowne Studios Phoenix - Dunlap Ave. We are sorry to know that you were unhappy with your stay due to the situation you detailed about your reservation. Please know that this is not the experience we want for any of our guests. Rest assured that the management has been notified about your feedback to ensure that your concerns are addressed. We're committed to delivering the best possible experience for you at Red Roof and we value you as our guest and your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Ynna Red Roof Management RediResponse Specialist
Dear Joseph, Thank you for sharing your feedback about the HomeTowne Studios Phoenix - Dunlap Ave. We are sorry to know that you were unhappy with your stay due to the situation you detailed about your reservation. Please know that this is… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewI am staying for another week
No swimming pool
Dear Shelley, Thank you for taking the time to share your feedback. We appreciate your comments regarding your recent stay at the HomeTowne Studios Phoenix - Dunlap Ave. At Red Roof, feedback from our guests is always welcome as we strive to continuously provide quality services. Thank you again for sharing your feedback. We look forward to your next visit in the future. Sincerely, Angel Red Roof Management RediResponse Specialist
Dear Shelley, Thank you for taking the time to share your feedback. We appreciate your comments regarding your recent stay at the HomeTowne Studios Phoenix - Dunlap Ave. At Red Roof, feedback from our guests is always welcome as we strive… Show more
Reviewed: 29 April 2025 · Stayed in March 2025
Verified reviewThe area was not clean and in a poor condition when we entered the room. The room itself had the tables and cabinets broken and the bed looking as if someone had just gotten out of bed and it was not looking as if the room was serviced prior to check in
Dear Marina, Thank you for taking the time to share your feedback regarding your experience at HomeTowne Studios Phoenix - Dunlap Ave. We're so sorry that your stay didn't meet your expectations. We understand how frustrating it can be to find the room wasn't as you hoped, and we sincerely regret any inconvenience this has caused. We appreciate your feedback and will ensure that your concerns are communicated to the entire staff. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely, JM Red Roof Management RediResponse Specialist
Dear Marina, Thank you for taking the time to share your feedback regarding your experience at HomeTowne Studios Phoenix - Dunlap Ave. We're so sorry that your stay didn't meet your expectations. We understand how frustrating it ca… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewAll i liked about my stay was the price.
I did not like that their was roaches all over my bathroom and bed ,So i was swtched to another room thinking it was going to be a non infested room but than to my surprise this room had more roaches and top it off there was an old man literally running around naked my twelve year old had witness ,So not only did i lose money but i checked put ealrier without recieving a refund.
Dear Martinez, We are sorry to hear your recent experience at the HomeTowne Studios Phoenix - Dunlap Ave did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Veronique Red Roof Management RediResponse Specialist
Dear Martinez, We are sorry to hear your recent experience at the HomeTowne Studios Phoenix - Dunlap Ave did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at R… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewOutside of the building looks fine
Roach infestation and the staff has no means to correct it.
Hello Latosha, We appreciate your participation in or guest survey after your stay at the HomeTowne Studios Phoenix - Dunlap Ave. Though you mentioned outside was fine , we sincerely apologize for the insects you described. At Red Roof, we work alongside trained professionals who treat the property for pest related issues conforming with industry standards. Rest assured your comments will be shared with management so the necessary actions can be taken. We want you to have confidence in our ability to prevent similar problems in the future. Please note that we valued you as our guest very much and appreciated your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
Hello Latosha, We appreciate your participation in or guest survey after your stay at the HomeTowne Studios Phoenix - Dunlap Ave. Though you mentioned outside was fine , we sincerely apologize for the insects you described. At Red Roof, w… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewNothing. Rude girl working front desk
I never got to even stay in the room that I booked! I lost $70+ dollars because when I booked the room it said nothing about a required deposit that I had to make on top of the money I booked for the room!! Didn't have enough money for the deposit and was told that my booking money was non refundable! This is thievery! I never even got to enjoy my booked room because of required deposit that is not even listed when you go to book the room online in first place!!! Basically I had 70 plus dollars stolen from me and I received nothing!
Hi Aubrey, Thank you for taking the time to write a review of your stay at the HomeTowne Studios Phoenix - Dunlap Ave. Please accept our most sincere apologies for the concerns you described regarding the unexpected fees. Know at Red Roof your feedback is appreciated and will be taken into consideration to make changes to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Oniel Red Roof Management RediResponse Specialist
Hi Aubrey, Thank you for taking the time to write a review of your stay at the HomeTowne Studios Phoenix - Dunlap Ave. Please accept our most sincere apologies for the concerns you described regarding the unexpected fees. Know at Red Roof … Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in March 2025
Verified reviewZero Zero Zero. Staff lied about coach roaches. Especially in Bldg 2. My friends in Bldg 3 had bugs running on them at night Hope I don't catch any diseases.
Everything! Insecticide smell was stifling! First room had over 30 cockroaches. Talked to other renters and they all knew about the cockroaches in Bldg. #1.
Dear Jason, I appreciate you sharing your feedback following your stay at the Red Roof Inn Franklin, KY. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell Red Roof Management RediResponse Specialist
Dear Jason, I appreciate you sharing your feedback following your stay at the Red Roof Inn Franklin, KY. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with … Show more
Reviewed: 10 April 2025 · Stayed in March 2025
Verified review