Reviews of Extended Stay America Suites - Phoenix - Airport - Tempe 2 stars
2165 West 15th, Tempe, AZ 85281, United States
Loading
Guests also reviewed these properties:
Rotterdam, Netherlands
Camarillo, United States
Kennesaw, United States
Luc-en-Diois, France
Champoluc, Italy
Oetz, Austria
Durrës, Albania
Ayder Yaylasi, Turkey
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewWe got to change rm in the am... Air conditioner much better... It works for now
The 1st night the rm was up to par.. the ice machine didn't the air conditioner wasn't working ...rm was hot all nite ...
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThey double charged me…
Dear Rodrigo, Thank you for sharing your experience with us. We sincerely apologize for any frustration caused by the billing situation, as we understand how stressful and inconvenient this can be. Your feedback is valuable and will be shared with our team to prevent similar issues in the future. We hope you will consider giving us another opportunity to provide a more seamless and positive experience during your next stay. Sincerely, Hotel Management
Dear Rodrigo, Thank you for sharing your experience with us. We sincerely apologize for any frustration caused by the billing situation, as we understand how stressful and inconvenient this can be. Your feedback is valuable and will be shar… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewExcellent staff starting with the manager Nandi
Could possibly have a little more variety for breakfast
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe room was disgusting. The bed wasn't made. The furniture was all turned over and there was dirty clothes outside the door before even going in. I was over it. I've been to other locations that were so much better than this one. I asked if I could just go to another location and I was told I couldn't but my money would be refunded. Still haven't heard anything about it.
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the condition of your room upon arrival and understand how frustrating this must have been. Our goal is always to provide comfortable and well-prepared accommodations, and what you encountered does not reflect the experience we strive to offer. Regarding the refund, we regret the delay in communication and understand the added frustration this caused. Please allow us the opportunity to address it promptly. Your feedback is invaluable and will help ensure guests feel welcomed and cared for. We hope you will consider returning for a stay that better reflects the quality and attention we aim to provide. Sincerely, Hotel Management
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the condition of your room upon arrival and understand how frustrating this must have been. Our goal is always to provide comfortable and well-prepared accommod… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewI didn’t realize breakfast was gonna be grab and go. I also didn’t understand that we had to ask for any kitchen supplies because there were none in the room.
We had planned for four rooms ended up with three, but it worked out OK
Dear Gooding, Thank you for sharing your feedback regarding your recent visit. We are pleased to learn that you found your stay to be peaceful and that you appreciated the pool area. We sincerely apologize for any misunderstandings related to the breakfast offerings and our kitchenware policy. Our complimentary breakfast is designed as a grab-and-go option to provide a quick and convenient start to your day. Additionally, to maintain cleanliness, we keep dishware at the front desk, which can be requested as needed. We look forward to the opportunity to welcome you back for an even more seamless experience at Extended Stay America in the future. Thank you once again for your valuable input. Sincerely, Hotel Management
Dear Gooding, Thank you for sharing your feedback regarding your recent visit. We are pleased to learn that you found your stay to be peaceful and that you appreciated the pool area. We sincerely apologize for any misunderstandings related … Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewEverything and everyone was great made our experience great I will definitely use again and agin
A little more variety on grab n go
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewI enjoyed for the price and size. However the hotel needs some renovations also had a terrible pet smell throughout the whole hotel.
Lobby area when walking in was dirty also no blow dryer available dishwasher had old dishes and moldy water.
Dear Preonna, Thank you for taking a moment to share your thoughts. We're pleased that the price and room size added value to your stay. However, we apologize that other aspects of your experience were less than satisfactory. We appreciate your feedback, and we will share it with our team to guide improvements. We hope you’ll consider returning so we can provide you with a fresher and more comfortable experience next time. Sincerely, Hotel Management
Dear Preonna, Thank you for taking a moment to share your thoughts. We're pleased that the price and room size added value to your stay. However, we apologize that other aspects of your experience were less than satisfactory. We appreci… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewNothing bad service
Service
Dear Sarai, Thank you for sharing your feedback. We are genuinely sorry to hear that your experience did not meet expectations. Providing attentive and respectful support is a fundamental part of every guest’s stay, and it’s disappointing to know you felt let down. Your concerns have been noted and will be addressed with the appropriate team to ensure improvements are made. We understand how important it is to feel valued and supported, and we regret that this was not reflected during your visit. Sincerely, Hotel Management
Dear Sarai, Thank you for sharing your feedback. We are genuinely sorry to hear that your experience did not meet expectations. Providing attentive and respectful support is a fundamental part of every guest’s stay, and it’s disappointing … Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe location and how they had a BBQ grill.
The TV had no channels
Dear Daniela, Thank you for sharing your excellent rating of Extended Stay America. It’s great to know you enjoyed the location and the added amenities that help create a more relaxed and enjoyable atmosphere. We are sorry to hear about the issue with your television in the room and appreciate you bringing it to our attention. It was our pleasure to host your visit, and we look forward to seeing you soon. Sincerely, Hotel Management
Dear Daniela, Thank you for sharing your excellent rating of Extended Stay America. It’s great to know you enjoyed the location and the added amenities that help create a more relaxed and enjoyable atmosphere. We are sorry to hear about the… Show more
Reviewed: 6 July 2025 · Stayed in May 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewNothing
Everything
Dear Zhane, Thank you for your feedback. While we’re glad that a few team members made a positive impression, we’re sorry that the rest of your experience did not meet our expectations. Your comments will be shared with our team so we can improve the overall guest experience, and we hope you’ll consider giving us another chance to provide a better and more consistent stay. Sincerely, Hotel Management
Dear Zhane, Thank you for your feedback. While we’re glad that a few team members made a positive impression, we’re sorry that the rest of your experience did not meet our expectations. Your comments will be shared with our team so we can i… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewPeaceful positive ora
Na
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewLocation
Can't find anything bad to say about my stay with your services
Dear romel, Thank you for your feedback! Your satisfaction is our top priority, and we’re delighted to hear that you enjoyed our location. We are grateful for your choice of our establishment and look forward to the opportunity to serve you again in the future. Sincerely, Hotel Management
Dear romel, Thank you for your feedback! Your satisfaction is our top priority, and we’re delighted to hear that you enjoyed our location. We are grateful for your choice of our establishment and look forward to the opportunity to serve you… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewConvenient. Sheets and towels clean.
Staff. The front desk person during check in was not nice. His responses to questions were very abrupt and borderline aggressive. I was not comfortable checking in. In general, at check in, is where I find the most important to feel good about staying there. It wasn’t just me but my family members also noticed as they said “this person did not want to be there”. There were roaches in the room also. Also at morning check out, the front desk was closed. There was no sign at all for instructions to those checking out early. No key drop off also. I took the keys with me and called later. They told me next time to leave the keys in the room.
Dear Edwin, Thank you for your detailed feedback. We appreciate your compliments on the convenience and cleanliness of the sheets and towels. We’re sorry about your check-in experience and the interaction with the front desk staff. Your comments about friendliness and clear communication will be shared with our team to improve guest comfort and service. We hope to welcome you back for a more positive experience. Sincerely, Hotel Management
Dear Edwin, Thank you for your detailed feedback. We appreciate your compliments on the convenience and cleanliness of the sheets and towels. We’re sorry about your check-in experience and the interaction with the front desk staff. Your com… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified review