5520 East Sam Houston Parkway North, Houston, TX 77015, United States of America
#70 of 430 hotels in Houston
Guests' ChoiceBased on 650 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.6
Facilities
8.7
Staff
8.6
Value for money
8.7
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 13, 2024
William
United States of AmericaThe overall cleaning of prior to arrival and quality check on bed sheets not being stained. The cover for night warmth needs to be checked and replaced due to condition not usable. Had to get new one and plunge the toilet until it would work the first day?
Upon arrival staff friendly and knowledgeable. Nevertheless, toilet would not flush with pressure and I personally had to get a plunger and improve the pressure. The bed cover was torn and unusable and sheets not cleaned, stained. The rug needed deep cleaning and vacuumed. The couche was dirty and stained sunk in, really needs to be replaces and we had a suite.
Stayed in May 2024
Reviewed: May 9, 2024
Rachel
United States of AmericaI liked it
Clean
Stayed in May 2024
Reviewed: March 29, 2024
Owens
United States of AmericaThin walls could hear the next room. Was overbooked, so I didn't get the room I asked for online with booking. It was fine, tho I was still happy with the replacement.
The location was fine. Clean great breakfast. Love the pool and gym. Very helpful staff.
Stayed in March 2024
Reviewed: March 18, 2024
Renee
AustraliaOnly downside was the hotel had an off smell throughout and including in the room.
Convenient and safe parking, clean hotel and friendly staff. Bed was comfortable and tv had good channels.
Stayed in March 2024
Reviewed: March 1, 2024
Smail
New ZealandLike most of the places we stayed the breakfast was below average and catered for the truckies not international guests. The toaster was on its last legs and only toasted one side. The bar was not utilised and the barman was noted sitting on the otherside of the bar watching tv with nothing to do, poor chap.
After 6 weeks travelling this was a good find. It was in a good location for us 30 minutes to attractions and airport. Fresh and clean with good furnishings. Thankfully close to many restaurants, in walking distance.
Stayed in February 2024
Reviewed: February 8, 2024
Leah
United States of AmericaI Didn’t Like That Their Were Barely Any Breakfast Options. I Would’ve Liked To See A Bit More Variety Like Most Hotels Have.
I Liked How Clean It Was. All The Staff Was Friendly. The Location Is Nice. I Like That It’s Gated For Safety.
Stayed in February 2024
Reviewed: February 6, 2024
Miranda
United States of AmericaNone of the hand sanitizers worked on 2nd or 1st floor for all 3 days.
The parking lot was only able to be accessed with your hotel key card
Stayed in February 2024
Reviewed: January 22, 2024
Victor
United States of AmericaSmall
Location
Stayed in January 2024
Reviewed: January 12, 2024
Rogers
United States of AmericaThe pool was too cold to enjoy for a indoor Pool. So was the pool room temperature. Unsatisfactory.
The breakfast experience Great room Great location
Stayed in January 2024
Reviewed: January 1, 2024
Mark
CanadaBreakfast was the worst I've had in a long time at a hotel. Most of the main item were empty all the time. The eggs, sausage, and biscuits were continually empty and they also ran out of bread and milk! no peanut butter. As soon as they refilled the few items they were all snatched up immediately and then we had to wait another 10 minutes before it was partially refilled. Pathetic, Especially running out of milk
The Lighting was amazing and the room was spacious, and clea and the decor was beautiful!
Stayed in December 2023
Reviewed: December 28, 2023
Wanda
United States of AmericaThe toilet didn't work properly the water speed was slow 😑 😒
It was a good location 👌 and they kept my room serviced 😊
Stayed in December 2023
Reviewed: December 28, 2023
Joanne
United States of AmericaEverything was pleasant.
Stayed in December 2023
Reviewed: December 26, 2023
Valrie
United States of AmericaI asked for washcloths when the maid service lady came and she gave me a towel for the floor and said, " five more minutes for the wash clothes," needless to say I never received any. The only other complaint I have is the trash cans didn't have any liners. I've never been to a hotel and the trash cans didn't have liners . Not having trash liners are unsanitary and unclean. All that I just mentioned can be rectified.
Easy to check in without any hassles.
Stayed in December 2023
Reviewed: December 21, 2023
Edith
United States of AmericaThe breakfast was very bland. There was not a whole lot of variety and there was no food left 20 minutes before 9am. The coffee cups were too small. The dryer in the second floor did not work and the maintenance guy, Ray, was not too happy to assist me.
I liked the cleanliness of both the interior and exterior of the property. The rooms were very nice and the bed was comfortable.
Stayed in December 2023
Reviewed: December 19, 2023
Megan
United States of AmericaBecause I chose to pay at the property they didn’t actually reserve the room I booked. I was told at check in they no longer had the 2 queen beds and pull out sofa that I had requested months in advance. Instead my girls had to share one of the queen beds. While we made it work, it wasn’t ideal.
Stayed in December 2023
Reviewed: December 9, 2023
Brianna
United States of AmericaThey ran out of towels , so I had to use pool towels.
They had free breakfast and rooms were cleans
Stayed in November 2023
Reviewed: December 4, 2023
Victor
United States of AmericaI have no dislikes
It was very clean
Stayed in December 2023
Reviewed: November 28, 2023
Michael
United States of AmericaLocation near a busy road
Price value
Stayed in November 2023
Reviewed: November 16, 2023
Brandy
United States of Americathe breakfast selection could have been better maybe added some bacon
i loved my king size bed it was super comfortable and i woke up without any backaches and the coffee was on point
Stayed in November 2023
Reviewed: November 2, 2023
Genevieve
United States of AmericaThe lady of the staff when I checked in was a bit rude. She was more concern to be on her phone and eating more than anything. I felt like I was bothering her. Also, the heat didn’t work during my stay so the room was chilly. And despite multiple requests I ´ve made to that same lady (and her promise to take care of it), no additional blanket were never delivered in my room.
The location, the comfort of the room, the free breakfast and they allowed me to check out 30 mns after the regular check out time.
Stayed in November 2023
Reviewed: October 25, 2023
Niza
United States of AmericaBreakfast food was subpar but nothing major to complain about
I enjoyed the upkeep of the property and the gated parking after hours
Stayed in October 2023
Reviewed: October 19, 2023
Aldreka
United States of AmericaThe front desk agent took my cash money as a deposit and never put it in the system, possibly stole my money. Sad part is I couldn’t get my money back
The breakfast was so fresh and good every morning. The rooms also was spacious and clean with my fav Dove soap in the dispenser
Stayed in October 2023
Reviewed: October 11, 2023
Marc
United States of AmericaThe night clerk was unresponsive and didn’t really care about anything unless she was on her cell phone.
Brand new hotel. It was great. Rooms were large and they had free EV charging.
Stayed in September 2023
Reviewed: October 10, 2023
Chequand
United States of AmericaIt jad nothing to do with the hotel itself. Just that I had to go a long way to turn around
Breakfast the bathrooms with the dove soap.
Stayed in September 2023
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