Reviews of Candlewood Suites Houston Westchase - Westheimer by IHG 2 stars
11280 Westheimer Road, Westchase, Houston, TX 77042, United States
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewI like that check out was at noon.
The staff was misleading and uninformed as well as unorganized
Good Day! I would like to know more about my staff being misleading, etc. Please email me at cwwestheimergm@gmail.com
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewComfortable room
Reviewed: 4 March 2025 · Stayed in February 2025
Verified reviewReviewed: 17 January 2025 · Stayed in January 2025
Verified reviewReviewed: 6 November 2024 · Stayed in November 2024
Verified reviewNothing it was a horrible experience
The staff they over charge me
We apologize we did not meet your standards, we in fact gave you a better rate since you were a long-term guest. We did not overcharge you at any moment but unfortunately when payments are not being done on time your balance does increase causing you to have a higher bill to pay when you do.
We apologize we did not meet your standards, we in fact gave you a better rate since you were a long-term guest. We did not overcharge you at any moment but unfortunately when payments are not being done on time your balance does increase c… Show more
Reviewed: 26 October 2024 · Stayed in September 2024
Verified reviewReviewed: 15 July 2024 · Stayed in July 2024
Verified reviewEverything….
Janai, Thanks for taking the time to send in your comments, they are greatly appreciated! Chris - GM
Reviewed: 7 July 2024 · Stayed in July 2024
Verified reviewIt was close to stores
The rooms smelled. The elevators were awful and eventually went out of order so I had to haul all my things up and down the stairs. Tubs were nasty. Would not recommend and will not be back.
Mid, Thank you for your response. I do want to apologize about the elevators. The company had been out 3 different times to fix the issues, but it kept going down. I have sent you response over to all parties so that they can address all the issues that you had during your stay. Again, this is not the norm for my hotel but I do understand your frustrtions. Thank You Chris -GM
Mid, Thank you for your response. I do want to apologize about the elevators. The company had been out 3 different times to fix the issues, but it kept going down. I have sent you response over to all parties so that they can address a… Show more
Reviewed: 27 May 2024 · Stayed in May 2024
Verified reviewWe had a place to sleep.
The condition and the fact that we were charged an extra $100 or $200 (we don’t even know how much yet) for an excessive cleaning fee. That is ridiculous. We only left our towels on the floor and the sofa bed out. If this is what they consider the need for excessive cleaning, they definitely need to post this this info. Nobody can explain to me what the need for excessive cleaning was for. Please do not stay at this hotel. If you do, request a walkthrough with a manager and take pics before you leave. Besides that, we had to listen to the fire alarm going off!
Good day Kristal. Sorry that you felt the need to leave such a negative review. I did speak to you over the phone and you were explained the hotel policies and why you were charged the extra fee. Thank you Chris -GM
Reviewed: 26 May 2024 · Stayed in May 2024
Verified reviewLocation
Inability of management to solve problems. Fire alarm went off and manager was unable to able to operate the panel. The TV did’t work. The hooks in the bathroom fell off the wall. The towel racks were rusted. There wasn’t a hairdryer in the room as advertised. Day management did not have a replacement or a solution to the problem. Hot water did not work in the room, no solution as the hotel was sold out.
We are very sorry for the inconvenience you experienced throughout your stay. The fire alarm did activate due to someone pulling on the fire alarm and had to wait till the fire department turned it off. Housekeeping manager was able to bring a hairdryer to your room after someone had checked out and they were able to pull it from the room.
We are very sorry for the inconvenience you experienced throughout your stay. The fire alarm did activate due to someone pulling on the fire alarm and had to wait till the fire department turned it off. Housekeeping manager was able to brin… Show more
Reviewed: 20 April 2024 · Stayed in April 2024
Verified reviewThe front desk attendant was incredibly kind.
The property needs renovation and needs better amenities. I am unsure why this property is rated as 8 stars. No bathroom trash can, no ice bucket, the door needed repair. The front desk attendee had to go check our room to ensure it was clean and stay ready.
Tauhidah Thank you for your response. I have shared your comments with the entire team. Chris -GM
Reviewed: 6 April 2024 · Stayed in April 2024
Verified reviewN/A
The so-called kitchen stove was an electric hot-plate and there was only one very small pan to cook in available in the room. There were a few forks and zero spoons to eat with. We went to the front desk to ask for another pan and all they had was another very small pan. There were people hanging around the lobby and front door who looked homeless and the entire hotel smelled like marijuana. When we checked out, I was told that the $100 deposit had been released back to my bank at that moment but that was a bald-faced lie because four days later, I called my bank, and they told me the funds had not been released by the hotel. Called the hotel and was told the funds were indeed still "on hold" and the woman says she just released them. I don't usually write reviews, but this was the dreariest feeling hotel that I have stayed at. Do yourself a favor and stay somewhere else until they improve the place and improve the customer service.
Reviewed: 5 April 2024 · Stayed in March 2024
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 19 March 2024 · Stayed in March 2024
Verified reviewReviewed: 2 March 2024 · Stayed in March 2024
Verified reviewReviewed: 28 December 2023 · Stayed in December 2023
Verified reviewReviewed: 23 November 2023 · Stayed in November 2023
Verified reviewReviewed: 5 September 2023 · Stayed in September 2023
Verified reviewFriendly service and clean room
No complaints
Thank you! We were so happy to have you stay at our hotel. Safe travels. :)
Reviewed: 2 June 2023 · Stayed in May 2023
Verified reviewReviewed: 14 May 2023 · Stayed in May 2023
Verified reviewReviewed: 27 March 2023 · Stayed in February 2023
Verified reviewThank you for your comments.