Reviews of Rodeway Inn South San Francisco Airport 2 stars
222 South Airport Boulevard, South San Francisco, CA 94080, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in May 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewStaff was very friendly and helpful.
Dear Guest, Thank you for sharing! We’re glad the staff was friendly and accommodating, especially for your late arrival. Hope your stay was comfortable!
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewNice location to be alone with my date.
I didn't have security deposit for my stay. There was no convenients for the first time.
Hi Louis, Thank you for your feedback! We're glad you enjoyed the location for your time together. We appreciate your note about the lack of conveniences and no security deposit, and we'll consider this to improve future stays.
Hi Louis, Thank you for your feedback! We're glad you enjoyed the location for your time together. We appreciate your note about the lack of conveniences and no security deposit, and we'll consider this to improve future stays. … Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewLocation
The room was horrible. It was smelly, moldy, bugs flying, be very very very uncomfortable, tv kept cutting off. It was horrible and the woman was so rude, her entire demeanor changed when she seen me
Thank you for your feedback. We're truly sorry to hear about your experience. Your comments regarding the malfunctioning TV and remote are very concerning. This is far from the standard we aim to maintain. We take guest feedback seriously and will immediately look into these issues to ensure they are addressed. Your comfort and satisfaction are important to us, and we sincerely regret that we fell short during your stay. Best regards, General Manager, Rodeway Inn
Thank you for your feedback. We're truly sorry to hear about your experience. Your comments regarding the malfunctioning TV and remote are very concerning. This is far from the standard we aim to maintain. We take guest feedback serious… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewI tried to call the property many times. A booking.com customer service rep called, as well as a rep from Choice Hotels, the parent company, with no answer. Then staff was rude and defensive when we showed up in person. Please do not stay at this hotel until they change management.
Thank you for reviewing and providing comments. Joel, first of all, the booking was in your name, but the staff was still attempting to assist the person who arrived for check-in. Our hotel policy does not allow guests to check in if the booking is in someone else name. Despite this, the staff was eager to check the person in and was not at all loud, and we were watching our cameras, so please do not leave incorrect feedback. Regarding the phone, when you called, the crew was on the property checking the rooms. Thank you
Thank you for reviewing and providing comments. Joel, first of all, the booking was in your name, but the staff was still attempting to assist the person who arrived for check-in. Our hotel policy does not allow guests to check in if the bo… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewTake more pride in the cleanliness of the rooms and property
Thank you for your feedback! We appreciate your encouragement and take your comment as a positive reminder to continue maintaining and improving the cleanliness of our rooms and property. Guest satisfaction is our top priority, and your input motivates us to keep striving for excellence. We hope to welcome you back soon! Best regards, General Manager Rodeway Inn 📧 hotelv222@outlook.com
Thank you for your feedback! We appreciate your encouragement and take your comment as a positive reminder to continue maintaining and improving the cleanliness of our rooms and property. Guest satisfaction is our top priority, and your in… Show more
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewThe only thing we liked was the young man that checked us in was very polite and very understanding. The room we were checked in, as soon as we opened the door it had a strong foul smell .. they try to cover up with spray cleaner or deodorizer spray. The vent of the AC/Heater vent was broken and wasn’t blowing out cool air. The laminated flooring was so slippery that my partner and I slipped. They used some cleaning product that doesn’t suppose to be used on that type of flooring. Also there was a puddle of water from under the counter top that flowed down to the same slippery floor. We have addressed the young man about the room. And also we mentioned the toilet seat was broken. He offered us another room rm 121, but we decided to stay at the original room 128 due to the fact it was getting late we were extremely tired from long days work.. and moving our belongings to another room that was on the opposite end of the building. This is before we slipped and fell from a slippery floor, broken toilet seat, ac/ heater broken. So this lady suppose to be the new management, comes complaining about her plants that my husband parked his truck at . The truck door was higher than her plant in the ground. She stating that her plants are getting hit by his door. So he moved to another spot that he can not see or hear anything out there if his vehicle was getting broken into or vandalized. Because it happened before and plus we have paid for parking and they should be responsible for the vehicles if anything to happened to it. The most mess up about this, “DEPOSIT”!! This Lady the only lady there at the office… it was time to check out and I was behind this older man and he mentioned he was checking out. So he asked about his deposit. She asked him where’s his key he mentioned he left the key in the room. She said “ no no no you have to give me the room key in order for her to release the deposit. So he had to find someone to open the door.
Dear Valued Guest, Thank you for sharing your feedback. We're glad to hear you felt welcomed by our front desk staff and appreciated the cleanliness and fragrance of your room upon arrival. We’re sorry to hear about the issues you encountered during your stay. The floor may have felt slippery due to recent deep cleaning and maintenance, and we regret any discomfort this caused. Your concerns about the air conditioning and toilet seat were acknowledged at the front desk, and an alternative room (Room 121) was offered to you. However, you chose to remain in the original room as you expressed satisfaction with it. Regarding the parking situation, our team observed that your large truck damaged newly planted rose bushes. We have designated areas for larger vehicles and had advised accordingly. Please note that our policy allows one complimentary vehicle per room. In your case, two were brought in, and it was initially stated that the truck would be leaving shortly. We do not charge for parking, and we’re sorry if there was any confusion. Concerning the deposit: our policy requires the return of the room key for refund processing. Additionally, during housekeeping inspection, cigarette buds were found in the trash, confirming a violation of our non-smoking policy. The deposit was retained to cover the cost of deep cleaning. When this was explained at the front desk, your reaction included aggressive language toward our staff, which we do not tolerate. We remain committed to providing a respectful and clean environment for all guests and staff. Best regards, General Manager Rodeway Inn 📧 hotelv222@outlook.com
Dear Valued Guest, Thank you for sharing your feedback. We're glad to hear you felt welcomed by our front desk staff and appreciated the cleanliness and fragrance of your room upon arrival. We’re sorry to hear about the issues you enc… Show more
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewThe room is ok, & close to the airport.
I wish they have a clock to tell time.
Hi Robert, Thank you for your feedback! We're glad to hear that you found our location convenient and the room satisfactory. We appreciate your suggestion about having a clock in the room, and we’ll look into adding this for future guests.
Hi Robert, Thank you for your feedback! We're glad to hear that you found our location convenient and the room satisfactory. We appreciate your suggestion about having a clock in the room, and we’ll look into adding this for future gue… Show more
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewIt was close to the airport Bathroom was fairly modern Could check in after midnight
The check in staff were very unfriendly & the reception had an overpowering smell of curry spices - which made me feel sick. The rooms are VERY dated and tatty, holes in the curtain lining, big chips off the furniture.
Hi Emma, Thank you for your feedback. We're glad you appreciated our location, modern bathroom, and late check-in option. Sorry about the rest of your experience. We will work on improving and hope you choose to stay with us again. Best regards, General Manager Rodeway Inn
Hi Emma, Thank you for your feedback. We're glad you appreciated our location, modern bathroom, and late check-in option. Sorry about the rest of your experience. We will work on improving and hope you choose to stay with us again. Bes… Show more
Reviewed: 21 March 2025 · Stayed in March 2025
Verified review