Reviews of Hyatt Centric Brickell Miami 4 stars
1102 Brickell Bay Dr, Brickell, Miami, FL 33131, United States
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe property is in an excellent location, making it very convenient to nearby restaurants, shops, and local attractions.
I was disappointed with my stay at this hotel. The cleanliness was lacking, and several maintenance issues made the visit frustrating. The sink splattered water, both the coffee maker and refrigerator were leaking, and the overall cleaning service left much to be desired.
Dear Umina, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you've come to expect. We value your business, and I appreciate your feedback, as it allows us to impact future guest experiences positively. We hope to see you again. Sincerely, Craig Haas General Manager
Dear Umina, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you've come to expect. We value your b… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in June 2025
Verified reviewEnjoyed the amenities such as the rooftop pool.
Seemed a bit chaotic with checkin and then they misplaced our bags while we waited for our rooms to be prepared. I had to walk back into their storage space in order to identify our bags.
Dear Anonymous, We are thrilled to hear that we provided you with a nice stay overall. Your kind review is appreciated and encourages our team, who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Craig Haas General Manager
Dear Anonymous, We are thrilled to hear that we provided you with a nice stay overall. Your kind review is appreciated and encourages our team, who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking th… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe rooms were big and spacious. They were immaculate. Even though we arrived after lunch, they still accommodated us with a lunch menu.
Dear Yascosa, Thank you for choosing Hyatt Centric during your visit to Miami! We are delighted to hear that our open and fully equipped rooms, along with our accommodating staff, contributed to a positive stay. It was a pleasure hosting you, and we hope to see you again soon. Best, Craig Haas General Manager
Dear Yascosa, Thank you for choosing Hyatt Centric during your visit to Miami! We are delighted to hear that our open and fully equipped rooms, along with our accommodating staff, contributed to a positive stay. It was a pleasure hosting yo… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewearly check-in - great breakfast - nice staff
nothing I saw
Dear Rafael, What an uplifting review! Our goal is for every guest who stays with us to have the experience you described. Thank you so much for your business and your kind words. We hope you find a reason to visit our Hyatt Centric again soon. Best, Craig Haas General Manager
Dear Rafael, What an uplifting review! Our goal is for every guest who stays with us to have the experience you described. Thank you so much for your business and your kind words. We hope you find a reason to visit our Hyatt Centric again s… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe receptionist (from Russia, I dont recall her name) was incredibly helpful and kind. Also the location was amazing.
The beds were awful. Too soft making a banana shape of our body when lying on them. Housekeeping functioned badly, we had to remind them each day to send us additional towels or to prepare the 5th bed when we arrived. Pool and other amenities resemble a condominium rather than a hotel.
Dear Oren, Thank you so much for sharing your feedback! I’m delighted to hear that your stay was satisfactory overall, though I sincerely apologize for not delivering a truly memorable experience. We strive to exceed our guests' expectations, and your insights are invaluable in helping us improve. We genuinely appreciate your thoughts and hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay! Sincerely, Craig Haas General Manager
Dear Oren, Thank you so much for sharing your feedback! I’m delighted to hear that your stay was satisfactory overall, though I sincerely apologize for not delivering a truly memorable experience. We strive to exceed our guests' expectation… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewGreat location, easy to get to, walkable area, places to eat, amazing amenities, and the rooftop is perfect.
Dear Brittany, We're thrilled that you had nothing but positive experiences during your recent stay at our hotel! We truly appreciate your patronage and kind review. Your excellent recommendation reassures our staff and other travelers that they can expect a great stay here. We hope to welcome you back soon! Best, Craig Haas General Manager
Dear Brittany, We're thrilled that you had nothing but positive experiences during your recent stay at our hotel! We truly appreciate your patronage and kind review. Your excellent recommendation reassures our staff and other travelers that… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewAmazing staff , location and views were everything
Dear Yasmine, We're thrilled by your fantastic review! Our staff strives to ensure every guest shares your wonderful experience. Thank you for choosing and recommending us. We look forward to your next visit! Best, Craig Haas General Manager
Dear Yasmine, We're thrilled by your fantastic review! Our staff strives to ensure every guest shares your wonderful experience. Thank you for choosing and recommending us. We look forward to your next visit! Best, Craig Haas General Manage… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe location was good, just a short walk to Brickell City Centre. The terrace area with the pool is nice.
The housekeeping needs serious attention. The room was acceptably clean, not the best. The balcony area was quite dirty. When we went to bed we found that instead of using a duvet cover, the staff had sandwiched the duvet in between two bedsheets, clearly they ran out of duvet covers. Not sure if they thought this was some kind of good idea or whether they just did it for show so they could finish quicker. Either way it defies belief. I called down to reception and she said they could send a duvet cover to the room, but she insisted I would have to make the bed myself. Imagine paying for a hotel room and being told you'd have to make the bed yourself because they couldn't be bothered to do it correctly the first time. The lady I spoke really did not seem too concerned about helping. I told them to send it up, but in the end it took so long I called back and said to forget it. Lots of noise could be heard throughout the night, including several parties, so didn't sleep the best. In the morning I went to the "Cuban" restaurant for breakfast. It was just normal food with some potatoes with a bit os spice on. The food was also super greasy and bland at the same time, didn't feel great after eating it. On checkout I thought I would give them this feedback in person, but the guy on the desk just took my room key, didn't even care to ask how my stay was.
Dear Radley, We sincerely apologize for your disappointing experience. Ensuring the highest standards of cleanliness in our hotel is extremely important to us, and we regret that your room did not meet your expectations. Please know that we have shared your feedback with our housekeeping team to help us maintain spotless accommodations in the future. Sincerely, Craig Haas General Manager
Dear Radley, We sincerely apologize for your disappointing experience. Ensuring the highest standards of cleanliness in our hotel is extremely important to us, and we regret that your room did not meet your expectations. Please know that we… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewHotel has a fantastic location
The rooms are rundown and in serious need of renovation. On our last night, the air conditioning wasn't working properly, and the room became uncomfortably hot.
Dear Carlos, Thank you for choosing to stay with us and for taking the time to leave a review. Your feedback is very important to us, and we appreciate your honesty. We are committed to providing the best possible experience for our guests, so we apologize for not meeting your expectations during your stay. We value your suggestions regarding improvements and will use them to enhance our services. We are grateful for your patronage and hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, Craig Haas General Manager
Dear Carlos, Thank you for choosing to stay with us and for taking the time to leave a review. Your feedback is very important to us, and we appreciate your honesty. We are committed to providing the best possible experience for our guests,… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewVery comfortable, nice area for walking
I wish there were more food opinions
Dear Anonymous, We are happy to hear from you and truly appreciate your kind review. We put in a lot of effort to create a pleasant experience for our guests. Your feedback is important to us, and we are grateful to have been a part of your trip! Best, Craig Haas General Manager
Dear Anonymous, We are happy to hear from you and truly appreciate your kind review. We put in a lot of effort to create a pleasant experience for our guests. Your feedback is important to us, and we are grateful to have been a part of your… Show more