Reviews of Hyatt House Raleigh North Hills 3 stars
160 Park at North Hills Street, Raleigh, NC 27609, United States
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe property was clean and accessible.
Limited parking, which was my only concern.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewRoom was amazing, basically a suite. Hyatt does a great breakfast. Location was perfect for our needs.
Bathroom needs a nightlight or some non harsh lighting.
Dear Jodi, It is tremendous to see that we were an excellent fit for your recent visit to Raleigh. I can't thank you enough for your business and for letting others know that a great stay awaits them here at our Hyatt House. We appreciate your kind words and look forward to your next visit. Best, Lisa Ganzzermiller General Manager
Dear Jodi, It is tremendous to see that we were an excellent fit for your recent visit to Raleigh. I can't thank you enough for your business and for letting others know that a great stay awaits them here at our Hyatt House. We apprecia… Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewIt was close to everything the breakfast was amazing staff was soo freindly (some) except the breakfast lady she seems to be annoyed
Our microwave didn’t work and the lady in the cafe seemed like she was irritated most of the time
Dear Nero, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, including recommendations for improvement, are welcomed. We appreciate being a part of your trip! Best, Lisa Ganzzermiller General Manager
Dear Nero, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, including recommendations for improvement, are welcom… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewParking Smell of natural gas
Dear Jill, While I'm glad to hear there were aspects of your stay that met your expectations, I'm sorry that we did not consistently deliver across all areas. Your feedback is invaluable and will be used to improve our services. We appreciate your patronage and hope to provide a more seamless experience on your next visit. Sincerely, Lisa Ganzzermiller General Manager
Dear Jill, While I'm glad to hear there were aspects of your stay that met your expectations, I'm sorry that we did not consistently deliver across all areas. Your feedback is invaluable and will be used to improve our services. We … Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocation was great
The outdoor pool was 'closed' because it rained? Seriously? And because it was raining, there was no TV. It feels like I was staying at a friend's house in the 80s. Come on, you are in the Research Triangle and you have satellite TV?
Dear Anonymous, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Lisa Ganzzermiller General Manager
Dear Anonymous, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewModern clean hotel in a fantastic location
Dear Gesselle, We truly appreciate your kind recommendation and please know how meaningful it is for you to share your thoughts. We would be delighted to welcome you back whenever you return to the area. Best, Lisa Ganzzermiller General Manager
Dear Gesselle, We truly appreciate your kind recommendation and please know how meaningful it is for you to share your thoughts. We would be delighted to welcome you back whenever you return to the area. Best, Lisa Ganzzermiller General Man… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGreat location staff was nice
Had to change rooms 3 times due to smells & cleanliness
Dear Emily, We appreciate your business and the fact that you took the time to share a review. While I am glad to hear that you enjoyed our great location and nice staff, I'm sorry that we weren't able to deliver a more positive experience due to the cleanliness oversights and detection of an odor. We hope to host you again should you return to our area. Sincerely, Lisa Ganzzermiller General Manager
Dear Emily, We appreciate your business and the fact that you took the time to share a review. While I am glad to hear that you enjoyed our great location and nice staff, I'm sorry that we weren't able to deliver a more positive exp… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewVery clean, spacious, close to amenities and shopping.
N/a
Dear Jennifer, We are thrilled to hear that your experience with us was absolutely flawless from beginning to end! It brings us great joy to know you found our hotel fresh, enjoyed the comfort of our beds, and appreciated our central location as a perfect getaway. Thank you for choosing to stay with us; we would be delighted to welcome you back anytime you visit the area. Best, Lisa Ganzzermiller General Manager
Dear Jennifer, We are thrilled to hear that your experience with us was absolutely flawless from beginning to end! It brings us great joy to know you found our hotel fresh, enjoyed the comfort of our beds, and appreciated our central locat… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe location and room was nice.
The parking is not ideal.
Dear Robert, Thank you for sharing your feedback. We’re glad to hear that you enjoyed our room accommodations and our convenient location. However, we sincerely apologize for any frustration you experienced with our parking options. We are continuously looking for ways to improve our hotel and enhance our guests' experiences. Thank you for staying with us, and we hope to see you again soon! Best, Lisa Ganzzermiller General Manager
Dear Robert, Thank you for sharing your feedback. We’re glad to hear that you enjoyed our room accommodations and our convenient location. However, we sincerely apologize for any frustration you experienced with our parking options. We are… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewIt was close to where I needed to be, the breakfast is good. The beds are good. I slept well.
The womanl who checked us in didn't seem to know if our room would be quiet in the morning or not.. it was quiet so no problems
Dear Jenny, We’re glad to hear that you enjoyed our central location, delicious breakfast options, and comfortable rooms! It’s also wonderful to know that our hotel was quiet and peaceful during your stay. Thank you for sharing your experience with us. We hope to see you again soon. Best, Lisa Ganzzermiller General Manager
Dear Jenny, We’re glad to hear that you enjoyed our central location, delicious breakfast options, and comfortable rooms! It’s also wonderful to know that our hotel was quiet and peaceful during your stay. Thank you for sharing your experi… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe room was comfortable and clean. We had the suite and everything you would need was provided.
I didn’t love the $100 pet fee that was non-refundable. It was not listed. Parking was also a challenge.
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe Front Desk staff are really really unfriendly. They really need training. Cross check this booking dates and check who where the staff and provide them with proper training. The only staff which was friendly was the parking guys. Neither during breakfast or frontdesk the staff wasn't friendly at all. I never stayed at a Hyatt like this before. Very disappointed.
Dear Lee, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and hospitable service you’ve come to expect. We value your business and your loyalty to our brand. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again. Sincerely, Lisa Ganzzermiller General Manager
Dear Lee, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and hospitable service you’ve come to expect. … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe staff greeted me immediately and was very polite and helpful. The room was spacious with great view
No complaints
Dear Jamesa, Whenever guests use the word "perfect" regarding their stay at our Hyatt House, we are all ears! Thank you so much for your business and for taking the time out of your day to let the team know how much you enjoyed your time with us. Please come back soon. Best, Lisa Ganzzermiller General Manager
Dear Jamesa, Whenever guests use the word "perfect" regarding their stay at our Hyatt House, we are all ears! Thank you so much for your business and for taking the time out of your day to let the team know how much you enjoyed yo… Show more
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewIt is close to shopping areas and restaurants.
The sheets were dirty, and that was really disappointing. There is too much money for this nasty stuff to happen.
Dear Tiffanie, I sincerely apologize for the condition of your linens. It’s disappointing to hear that some stains persisted even after laundering, and we truly regret that this slipped through our quality control. Your experience matters to us, and I genuinely appreciate your understanding. Thank you for staying with us, and I hope we can provide you with a much better experience on your next visit. Sincerely, Lisa Ganzzermiller General Manager
Dear Tiffanie, I sincerely apologize for the condition of your linens. It’s disappointing to hear that some stains persisted even after laundering, and we truly regret that this slipped through our quality control. Your experience matters t… Show more