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Reviews of Extended Stay America Premier Suites - Cleveland - Independence 3 stars

6025 Jefferson Drive, Independence, OH 44131, United States

#10 of 14 hotels in Independence

Guests' Choice

Review score

Based on 986 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.3

  • Location

    8.0

  • Facilities

    7.0

  • Staff

    7.6

  • Value for money

    7.1

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 27 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The shower was very slick. I almost fell. They need to have some kind of sticker to make it not so slick. The corridors were unswepted.

    Stayed in August 2025

  • Reviewed: 26 August 2025

    5.0
    A quiet, comfortable room with virtually no amenities and a substantial deposit on arrival
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 3 nights

    Towel changeovers were paid options. The appliances were good; there were no plates, silverware, cups or glasses. The breakfast was deplorable: coffee, instant oatmeal, and a few energy bars.

    Very clean and a very congenial staff.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    8.0
    Very good
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I'm old and need secure steps if use them. When at higher parking level the steps are not safe to get to lower level. They are slanted. I used the ground in a different area bec it was safer .

    The desk person was very helpful . I only needed a couple dishes , silverware, And pan. - he got for me. He made sure I had a cart to get items to the room The door required. An extra strong weight to push the lever down to open. The guy opened for me..I was afraid of breaking something to push that hard room 201

    Stayed in August 2025

  • Reviewed: 2 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe King Studio
    • Stayed 1 night
    • Submitted via mobile

    Pool has been permanently closed. Breakfast was to be until 9:30 but at 8:30 all that was left were some boiled eggs and some nutragrain bars.

    Room was comfortable and clean. Location was great (have stayed here before under different hotel name). Amply parking.

    Stayed in August 2025

  • Reviewed: 28 July 2025

    8.0
    When I arrived did not have any washcloths in the room was told I had to wait till 8 PM to get two washcloths from the l
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not enough washcloths and towels

    I like the kitchen set up

    Stayed in July 2025

  • Reviewed: 27 July 2025

    8.0
    Spacious rooms and about 15 minutes from downtown Cleveland
    • Leisure trip
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    Pool is permanently closed, I knew this ahead of time but still needed the space so kept room. The air conditioner under or above our room was loud (the vibrations came through walls and floors). The breakfast was available (muffins, granola bars etc)

    Room was big enough to accommodate 6+ and location was close enough to downtown for my event. Stores and food were close. My room was very spacious and clean however, other families that we knew who also stayed, said their room layout was odd and tight. Good price

    Stayed in July 2025

  • Reviewed: 26 July 2025

    5.0
    Passable
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    I booked back in February for a 2 queen bed deluxe studio room and booking over booked so our room was gone hand to deal with a king bed deluxe room for 5 people. Also had black mold in bathroom from to much moisture.

    The location and staff was friendly.

    Stayed in July 2025

  • Reviewed: 24 July 2025

    7.0
    The hotel was fine for what we planned. However, VERY UNDERSTATED!
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    The pool was closed

    The property was well kept, and clean

    Stayed in July 2025

  • Reviewed: 28 June 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    Front desk guy upon check in was unfriendly, Exhaust fan dripped water right onto toilet

    Coffee was decent

    Stayed in June 2025

  • Reviewed: 19 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 3 nights
    • Submitted via mobile

    Cable was terrible remote was broke but still worked though.

    The refrigerator wasnt working good. The main door was difficult to open and close had to slam it all the time. Other than it was okay.

    Stayed in June 2025

  • Reviewed: 17 June 2025

    7.0
    Overall budget friendly and gets the job done if you need a place to crash.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    Outdated insides. There are unsaid charges at arrival for the plates, pots and pans. Breakfast was grab and go snack. Not a breakfast selection. Pool is permanently closed. Vending machine in middle doesn’t work. Staff knows but say they aren’t responsible so take a risk. Walls are paper thin! You heard every door close on your floor and every elevator ding if close to your room.(We were in room 14 on our floor). Pull out couch is not meant for sleeping, you sink into the 4in mattress 😩

    Staff was very nice and accommodating.

    Stayed in June 2025

  • Reviewed: 9 June 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    Grab and go breakfast. But when i looked back it was clearly advertised

    Comfortable clean rooms

    Stayed in June 2025

  • Reviewed: 9 June 2025

    7.0
    Ok, but not impressed
    • Leisure trip
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    There were a few things broken that we asked them to look at. We were told they would, we got back from kite concert and they still weren’t fixed. One being the sink stopper that wouldn’t go up so the sink was half full of water. The second being the smoke detector has a bad batty and it flashed a white light all night that light up the room There was no sleeping

    The rooms were spacious and off a main interchange

    Stayed in June 2025

  • Reviewed: 25 April 2025

    5.0
    Will not be returning
    • Leisure trip
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    There pool is permanently shut down. The breakfast they offered wad in a to go bag. We went there based on what they advertised online. It was a little disappointing.

    it accommodated our family of 6

    Stayed in April 2025

  • Reviewed: 17 April 2025

    6.0
    Clean & quiet but breakfast was only a snack
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Elevator was broke

    Stayed in April 2025

  • Reviewed: 11 April 2025

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast included but there is no breakfast served at the location of hotel. We have protein bars and cup cakes served in the breakfast. I haven’t seen Bread and oatmeal.

    Stayed in April 2025

  • Reviewed: 26 March 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 3 nights
    • Submitted via mobile

    Staff,excluding young lady that checked us in, was not pleasant. There were no working lights at entrance at night. Noisy hallway all hours- broken elevator

    Beds comfortable Location

    Stayed in March 2025

  • Reviewed: 6 March 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    There was only one elevator, the pool was closed, and there wasn't any breakfast. There was blood on our curtains in the room. Hotel needs little updates.

    By the hotel being a old Hilton it was modern but still needs update.

    Stayed in March 2025

  • Reviewed: 6 March 2025

    5.0
    Glad it was only two days
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 4 nights
    • Submitted via mobile

    Police were on property too often. Made me very uncomfortable with the situation.

    The room was spacious, and the kitchenette was great

    Stayed in January 2025

  • Reviewed: 3 March 2025

    6.0
    Decent
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed uncomfortable, hair on towels, loud neighbors

    Walk in shower

    Stayed in March 2025

  • Reviewed: 2 March 2025

    7.0
    This hotel needs more attention to their rooms.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    Sink basin would not drain. This is ANNOYING! They should test and clean all room drains periodically to make sure the sinks drain. Toilet would not adequatley flush. Just toilet paper would not flush. I was afaid to use it and not have it fully flush. So in the morning, after I put all my luggage in my car, I used the guest bathroom on the first floor. Water faucet at sink was no hot, just warm. I did not try the shower.

    I have stayed here several times before and was very satisfied. That being said , I will look for another hotel the next time. I was on the fifth floor. Odor of Marajuana in halls. This not the fault of the hotel. My room did not smell. Room was clean, and spartan. Needed to go to the desk to get a disposable coffee cup to make tea. Also asked for and received additioanal towels.

    Stayed in March 2025

  • Reviewed: 10 February 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Hostess could have taken the time prior to 6 am to be sure the coffee was working

    Coffee maker was not working No time to wait long after 6:15 with needed to get to work

    Stayed in February 2025

  • Reviewed: 9 February 2025

    8.0
    Very good for my short stay.
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good parking. Easy access to roads.

    Stayed in February 2025

  • Reviewed: 3 February 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Loud, other people stay there are certainly loud and finding somebody else's garbage in your dresser in your bedroom this little disturbing.

    Location

    Stayed in February 2025

Showing 1 – 25

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