Reviews of Extended Stay America Premier Suites - Cleveland - Independence 3 stars
6025 Jefferson Drive, Independence, OH 44131, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewPlenty of parking spaces
The place was run down and it is mismanaged. They need more staff. Elevator was falling apart. The room did not have 2 queen beds like advertised. Bathroom was not clean. Thermostat was in a err4 state. So called breakfast is a joke.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Dear cooke, Thank you for sharing your experience at Extended Stay America Premier Suites. We’re thrilled to know you enjoyed a peaceful and relaxing stay. Creating a comfortable environment for our guests is always our top priority, and it’s wonderful to hear that we succeeded in making your visit enjoyable. We look forward to welcoming you back for another pleasant and restful stay. Sincerely, Hotel Management
Dear cooke, Thank you for sharing your experience at Extended Stay America Premier Suites. We’re thrilled to know you enjoyed a peaceful and relaxing stay. Creating a comfortable environment for our guests is always our top priority, and it… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe shower was very slick. I almost fell. They need to have some kind of sticker to make it not so slick. The corridors were unswepted.
Dear Linda, Thank you for sharing your experience. We regret that the shower and corridors did not meet your expectations. Guest safety and cleanliness are top priorities, and your feedback will be shared with our housekeeping and maintenance teams to address the shower surface and ensure the corridors are properly cared for. Your observations are valuable and will help us enhance the overall guest experience. Sincerely, Hotel Management
Dear Linda, Thank you for sharing your experience. We regret that the shower and corridors did not meet your expectations. Guest safety and cleanliness are top priorities, and your feedback will be shared with our housekeeping and maintenan… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewVery clean and a very congenial staff.
Towel changeovers were paid options. The appliances were good; there were no plates, silverware, cups or glasses. The breakfast was deplorable: coffee, instant oatmeal, and a few energy bars.
Dear Albert, Thank you for taking the time to share your experience. We are pleased to know you enjoyed a quiet and comfortable stay and that our team made a positive impression. We do understand your concerns regarding the amenities and breakfast, and we’d like to provide some clarification. Kitchenware for your suite is kept at the front desk to ensure everything is properly cleaned and is available anytime upon request. Our housekeeping service is provided weekly to respect the privacy of guests staying for extended periods, though we are always glad to arrange additional service for a minimal fee. Fresh linens, towels, and toiletries are also available at the front desk whenever needed. In addition, our complimentary grab-and-go breakfast is intended to offer a quick and convenient start to the day. Your feedback is very important to us, and we hope you will consider returning so we can provide you with an even more enjoyable visit. Sincerely, Hotel Management
Dear Albert, Thank you for taking the time to share your experience. We are pleased to know you enjoyed a quiet and comfortable stay and that our team made a positive impression. We do understand your concerns regarding the amenities and br… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewWould have liked a full hot breakfast
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe desk person was very helpful . I only needed a couple dishes , silverware, And pan. - he got for me. He made sure I had a cart to get items to the room The door required. An extra strong weight to push the lever down to open. The guy opened for me..I was afraid of breaking something to push that hard room 201
I'm old and need secure steps if use them. When at higher parking level the steps are not safe to get to lower level. They are slanted. I used the ground in a different area bec it was safer .
Dear Barbara, Thank you for your feedback. We’re glad our front desk associate was able to assist you and ensure you had everything you needed during your stay. We also appreciate your observations regarding the door and parking steps, and your feedback will be shared with our team. We look forward to welcoming you back for another stay at Extended Stay America Premier Suites. Sincerely, Hotel Management
Dear Barbara, Thank you for your feedback. We’re glad our front desk associate was able to assist you and ensure you had everything you needed during your stay. We also appreciate your observations regarding the door and parking steps, and … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect, bed was comfortable and the price was affordable.
Our rooms toilet ran the entire time we were there, the tv remote was a universal remote that didn’t work at all. Very disappointed that the pool was closed/empty and we weren’t informed. Lastly the breakfast was completely disappointed, the only option we had was coffee and muffins. Not sure if this is a property we will visit again.
Dear Orlando, Thank you for taking the time to share your feedback. We're pleased to hear that you appreciated our convenient location and affordable pricing. It is glad to know you enjoyed the comforts of the bed in your suite. However, we're sorry that several aspects of your stay fell short of expectations. Your comments have been shared with our team to ensure these matters are addressed and improvements are made. We value your input and hope you'll consider giving us another chance to provide a better experience in the future. Sincerely, Hotel Management
Dear Orlando, Thank you for taking the time to share your feedback. We're pleased to hear that you appreciated our convenient location and affordable pricing. It is glad to know you enjoyed the comforts of the bed in your suite. However… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewStaff were friendly and attentive
Hard bed Pillows thin enough that 4 piled on each = one
Dear Joseph, Thank you for sharing your thoughts. We’re pleased to know the team provided friendly and attentive service during your stay. Your feedback regarding the bedding comfort is appreciated and will be shared with the appropriate departments as we continually seek to enhance guest experience. We hope to have the opportunity to provide a more restful stay in the future. Sincerely, Hotel Management
Dear Joseph, Thank you for sharing your thoughts. We’re pleased to know the team provided friendly and attentive service during your stay. Your feedback regarding the bedding comfort is appreciated and will be shared with the appropriate de… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe staff made a moderate effort to befriend friendly
The room was is moderate disrepair. The door to the room was loose at the hinges and was hard to shut and even harder to lock. Lots of damaged area of the walls throughout the hotel and the room. We indicated 5 people checking in but there was only one set of towels and no bedding for the hide-a-bed. I was made to go and retrieve all these items myself. The advertised “available breakfast” consisted of a handful of sad granola bars and terrible coffee which I couldn’t even drink. The lobby of the hotel smelled of cannabis and the front desk attendant spoke to me with a full mouth of food.
Dear Michel, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve! Sincerely, Hotel Management
Dear Michel, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please acce… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewIt’s what it is supposed to be.
Breakfast is mediocre but they didn’t promise anything more than that.
Hello Boggs, Thank you so much for sharing your experience with us! We're thrilled to hear you had a great time at The Extended Stay America Premier, and appreciate you giving us a perfect 10! Your feedback means the world to our team, and we're so glad we could provide you with a memorable stay. We hope to welcome you back soon for another exceptional experience. Best, Christine Fernandez
Hello Boggs, Thank you so much for sharing your experience with us! We're thrilled to hear you had a great time at The Extended Stay America Premier, and appreciate you giving us a perfect 10! Your feedback means the world to our team,… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewConvenience
Floor was dirty and killed a couple of bugs that looked like a roach.
Dear Michael, Thank you for your feedback. We're pleased the location worked well for your needs. We regret that the condition of the flooring and the presence of pests detracted from your stay. Cleanliness is a top priority, and your comments will be shared with our team to help us improve. We hope to provide a more comfortable experience on a future visit. Sincerely, Hotel Management
Dear Michael, Thank you for your feedback. We're pleased the location worked well for your needs. We regret that the condition of the flooring and the presence of pests detracted from your stay. Cleanliness is a top priority, and your c… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewIn a safe quiet area of Cleveland
Didn’t have wash cloths and couldn’t get any from the front desk. There was also an issue with checking myself in and they couldn’t add me to a room even though I booked it a month ago
Dear Cole, Thank you for your feedback. We're sorry that your experience fell short of expectations. The difficulty you faced with the check-in and the issue of not being added to your booked room must have been frustrating. Your comments are valuable and will be shared with the team to address these concerns and improve the overall guest experience. We hope to have the chance to welcome you back for a smoother stay. Sincerely, Hotel Management
Dear Cole, Thank you for your feedback. We're sorry that your experience fell short of expectations. The difficulty you faced with the check-in and the issue of not being added to your booked room must have been frustrating. Your commen… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewRoom was comfortable and clean. Location was great (have stayed here before under different hotel name). Amply parking.
Pool has been permanently closed. Breakfast was to be until 9:30 but at 8:30 all that was left were some boiled eggs and some nutragrain bars.
Dear Darrell, Thank you for sharing your feedback! We're glad that you found your room comfortable, and that our location and parking met your needs—especially as a returning guest. We do apologize for the limited breakfast selection during your visit and understand how that can be disappointing. Your comments have been shared with our team to ensure we’re better stocked for all guests. We hope to welcome you back again soon and provide an even better experience! Sincerely, Hotel Management
Dear Darrell, Thank you for sharing your feedback! We're glad that you found your room comfortable, and that our location and parking met your needs—especially as a returning guest. We do apologize for the limited breakfast selection du… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe location
Me and my fiance rented room 510 She woke up the next morning with several bed bug bites on her I let the staff know They took pictures they claimed that they were going to call Orkin Within 24 hours to come check the room out and let us know what they found I still have not to receive a phone call from them yet And I plan on going up there later on this afternoon to see what's going on I truly don't believe that they're going to call Orkin or anything like that but I am going to ask for A work form or work order showing that they did come out there and take a look at that room
Dear Terrell, Thank you for bringing this to our attention. We're very sorry about your experience and understand how upsetting this situation must have been for both you and your fiancée. Please know that we take all reports of this nature extremely seriously and have protocols in place to address them, including working with professional pest control services. Your comfort and peace of mind are important to us, and we appreciate you bringing this to our attention. Sincerely, Hotel Management
Dear Terrell, Thank you for bringing this to our attention. We're very sorry about your experience and understand how upsetting this situation must have been for both you and your fiancée. Please know that we take all reports of this na… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewI like the kitchen set up
Not enough washcloths and towels
Dear Wellons, It's great to know the kitchen setup worked well for you—it really does make longer stays more convenient. We are sorry for the wait you experienced when requesting linens. That’s certainly not the impression we want to leave, and we appreciate you sharing it with us. Feedback like yours helps us understand where we can do better. Thanks again for choosing Extended Stay America. We hope to have another opportunity to host you soon. Sincerely, Hotel Management
Dear Wellons, It's great to know the kitchen setup worked well for you—it really does make longer stays more convenient. We are sorry for the wait you experienced when requesting linens. That’s certainly not the impression we want to … Show more
Reviewed: 27 July 2025 · Stayed in May 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewRoom was big enough to accommodate 6+ and location was close enough to downtown for my event. Stores and food were close. My room was very spacious and clean however, other families that we knew who also stayed, said their room layout was odd and tight. Good price
Pool is permanently closed, I knew this ahead of time but still needed the space so kept room. The air conditioner under or above our room was loud (the vibrations came through walls and floors). The breakfast was available (muffins, granola bars etc)
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewCheck was scheduled for 3 I did not get in room until after 4:30 pm
Dear John, Thank you for choosing to stay with us. We sincerely regret that your arrival was not as smooth as it should have been. At Extended Stay America, we strive to make each stay comfortable from the moment you arrive. We appreciate your patience and understand how delays can impact your plans. Your comments are valuable as we continue to improve, and we look forward to welcoming you back for a more seamless experience. Sincerely, Hotel Management
Dear John, Thank you for choosing to stay with us. We sincerely regret that your arrival was not as smooth as it should have been. At Extended Stay America, we strive to make each stay comfortable from the moment you arrive. We appreciate … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified review