Reviews of Hotel Indigo Columbus Architectural Center by IHG 3 stars
400 Brown Street, Columbus, IN 47201, United States
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe design of the room is spectacular. Lots of lighting with easy to use controls at hand. The decor meets the standard that makes Columbus IN famous in the architectural world. Gorgeous shower that was easy to control. A great property in a spectacular setting across from a park. The hotel was under renovation, but the disruption was minimal for guests. The bed was comfortable with the perfect mix of linens for the season. The AC was accurate and state of the art. The staff are friendly, caring and efficient. I did not come up with a request or expectation that they did not exceed. Like the city of Columbus IN--a slightly hidden jewel in the Midwest.
Nothing! This property is nearly perfect. I look forward to going back when the renovations are complete.
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe bed was comfortable. The staff was polite and it was at a convenient location.
The pool was closed. The hot tub was closed. The elevator looks awful like I just walked into a horror movie. Upon entering the building, there is a maxi pad on the ground. I was mortified. Also, the shower was slimy and dirty.
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe room was clean and comfortable
The pool hot tub and lobby were not available for use due to renovations. We booked here with other members of our softball team for the pool and the lobby use and well we were never told they were out of service until checking in..
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLocation and the room
It was under massive remodeling and we were not told in advance. No compensation for the mess, noise, relocation of restaurant…. Etc.
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe facility was undergoing renovation from the elevators to the lobby to the room across from us. Everywhere! It affected our visit. The website mentioned the renovation but not to the extent of what it was. So I don’t believe the value was worth the price. Very disappointed! But I imagine someday it will be super nice.
Provided a discount due to the renovation and the mess that was everywhere.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewEasy to access, comfortable room,
Construction ongoing and pool and gym were closed and restaurant was temporarily moved.
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewBed was very comfortable
They are currently undergoing renovations so there was a very strong smell of paint and it took a long time for the hot water to come on in the shower. Once it is renovated I think the hotel will be great!
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewThis property should NOT be open now while under renovation. Elevators not working due to contractor staff moving materials, all carpets stripped and our room was a mess. The A/C unit in room 416 leaked condensate continuously and destroyed our suitcase soaking wet as well as our grandchildren gift books which we have to throw away from soaked water. Breakfast room a joke. Went out.
Front desk staff totally without training. He could not point out directions to the VISITOR CENTER this morning. Cummins should be embarrassed for hotel Indigo to be its preferred hotel. Please fire the staff or train them. Close this hotel until all construction is completed. Be honest about this property instead of wasting my cash. Shame on you Indigo! Refund please.
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in April 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewGreat location comfortable bed
Staff not at desk whenever we needed them Construction crew used both elevators Messy lobby area No coffee for guests
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in April 2025
Verified reviewHot tub, proximity to downtown, beds were comfy and size of room.
Drinks at the bar were over-priced and our bathroom door was warped or swollen and would make a loud noise while opening and closing from rubbing on the floor.
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewWe had excellent customer service especially Front desk Stephen when we checked in and all evening. Very helpful, pleasant and truly came across as he loved being there!!!!
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewThe mattress was very uncomfortable, leaving me to have a very restless night.
Bed mattress
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewThe Elevators need some work
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 March 2025 · Stayed in March 2025
Verified reviewGood
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewClean comfy beds great shower
How early the pool closed. We were told it close an hour later by another employee. So I don't know if they just close it earlier when they feel like it or if it's an actual set time. Considering that's why we chose the hotel, I just wished it was open later. Especially on a weekend