no room service and too noisy

liked the pool and the size of the room

Stayed in August 2025

location

location clean staff

Stayed in August 2025

front desk attitude The sheets weren't changed for four days until I asked them to do so

My regular hotel in the city, the hotel is in a great location, large rooms and an excellent shower. The hotel has a cool bar and an amazing view of the city. The design of the hotel is young and chic. The low score is given only because of the attitude of the reception staff. I have visited the hotel several times and there is no feeling of a friendly and pleasant welcome. I asked for a quiet room because there is noise and music from the bar terrace but I was not granted and it seems that something really interested him in the hospitality experience(i stayed 5 nights during the week day and the hotel wasn't full) . It is a pity that this is what spoils the hotel because it definitely deserves a score of 9

Stayed in July 2025

I liked it

Next to things I wanted to do cool views

Stayed in May 2025

The restaurant on the 15th floor has a nightclub that plays extremely loud thumping music until about two and sometimes three in the morning. It vibrates all the way down to the 11th floor and maybe below that.

We’ve stayed here before, we like it just fine.

Stayed in May 2025

No buffet breakfast

Near to our daughter and fabulous views of the city!

Stayed in April 2025

My room was on the 10th floor and there is a rooftop club on the 15th. A lot of noise until 2am! Not people but the music was very loud making it difficult to fall asleep.

Great location and very well maintained

Stayed in March 2025

The bathroom shelf was rusty. Hotel staff missed our room during their morning routine clean on the second day.

Good location, lots of cafes and Restaurants nearby

Stayed in January 2025

The server at the rooftop bar was so nonchalant and we kept having to go to the bar to get drinks because she never even walked by us The bed was incredibly firm. We woke up in pain most days The “city view” with the balcony was on the third floor and just looked up at the building next door and was NOT worth the cost

The property and staff were friendly

Stayed in February 2025

The room was in desperate need of a proper clean and could do with a bit of a refresh

Well priced for New York, staff were very friendly and happy to help with any requests, good location and the view from the bar was great

Stayed in December 2024

It’s loud

Great location

Stayed in January 2025

The hotel was very nice and in a prime spot for exploring Chinatown. Found out after I booked that there was a night club in the hotel on floor 15. Emailed and asked for a quiet room and they accommodated us with no problem. Staff was very nice as well. Some of the rooms look down into others balconies so that was a bit of a disappointment but really it was not a huge deal for us. Overall it was a pleasant stay and I'd consider staying here again for my next trip.

Stayed in January 2025

The room was really expensive but tiny ...the balcony seems bigger than the room. At over $500 for the night I think real cups rather than paper isn't unreasonable. No gowns or slippers. I asked twice for the alcohol to be removed from the room bar it never happened . Shockingly overpriced hotel

The balcony was huge and the views were lovely

Stayed in December 2024

The elevators kinda smelled bad but also they have a club so it be coming from that. Rooms are a little rundown cute vibes

Location was great staff was nice and extremely helpful

Stayed in December 2024

Wanted a king bed for us two brothers. Could'nt find one so booked a separate room

Stayed in December 2024

Room service kept coming back and yelled at me for still being in the room. I understand that she needed to get into the room to clean but she was extremely rude about it. Also the club that they advertised was booked for a private party on Friday night. Lastly, we requested a bag hold so we could go to brunch after a late check out was not granted. When we returned from brunch, our bags were on a bellhop in the lobby, not secure at all. Very disappointed.

I liked the bathroom and the room overall. The location was also pretty convenient to get to other place around the city. Neighborhood also had some good coffee shops and stores.

Stayed in December 2024

Look, all NYC hotels begin to show wear after a short while. The beds were comfortable, and clean, but every single piece of furniture in the room was paint chipped from use. Room bar drawer was broken and stuck open. Shower had a significant amount of mold in the caulking and I, therefore, did not use it. Artwork, while interesting, had a slash mark across the image. At this price point, more maintenance should be considered for the rooms.

Very friendly check in staff, pretty cool common areas. Roof bar was a little pricey, but great views. Perfect location for my visit.

Stayed in December 2024

Did not have a great interaction with one front desk staff but everyone else was great. Hate the weighted fridge bc it left no room to put leftovers or anything larger than a soda can in it

Great location, clean

Stayed in November 2024

The room was very dirty, with hair and dusts on furnitures and in the toilet. The cabinets and amenities were very worn out.

The room was spacious and the location was great. Loved the view.

Stayed in October 2024

The bed was not comfortable. Could be softer it felt like sleeping on a cot on the floor.

Location was ideal, staff was polite and helpful. Room and amenities were great.

Stayed in October 2024

The lack of water fountain and self-serve coffee in the morning. The coffee machine in the room was hard to locate inside a drawer and didn't work when I tried it. There weren't enough coffee pods anyway. Fortunately, there are coffee shops down the street.

The location and room were fantastic, with a dream view on the LES. The room in itself was comfortable, pretty large for NYC. I didn't mind the night-club electronica thumping until late because I enjoy that kind of music but I also couldn't believe that this was happening. No wonder that the reception staff seemed on the defensive. They must be dealing with lots of irate guests.

Stayed in October 2024

party on platform next door one night. gets very noisy. didn’t realize on booking the appartment that pool is part of club. not only accessible for hotel guests.

stayed on 10 th floor. spectacular view into the city. big window. nice bathroom with walk in slower. access to terrace bar with further amazing view.

Stayed in September 2024

I expected more cleanliness. When we checked in to our room the hand soap in the bathroom was empty and there was visible mold on the ceiling in the shower. I have sensitive allergies so black mold is a big deterrent for me. Also I was suprised there was no duvet cover in the bed, just a top sheet the comforter and a sheet on top of the comforter that kept falling off.

The location was amazing! Very accessible around Manhattan and Brooklyn for our trip.

Stayed in September 2024

the clubs, noise and crowd not belonging to hotel. Also, pity no one told me about the fitness room and introduced me to amenities at arrival.

the room and view

Stayed in September 2024