Reviews of Hotel Indigo Lower East Side New York by IHG 4 stars
171 Ludlow Street, Lower East Side, New York, NY 10002, United States
Loading
Guests also reviewed these properties:
New Orleans, United States
Międzyzdroje, Poland
Gjerstad, Norway
Bogotá, Colombia
L'Ampolla, Spain
Hat Yai, Thailand
Sankt Georgen im Attergau, Austria
Zikhron Ya‘aqov, Israel
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewliked the pool and the size of the room
no room service and too noisy
Hi Lea, Thank you for sharing your feedback. We're glad to hear you enjoyed the pool and the spaciousness of your room. We apologize for any inconvenience caused by the noise and the absence of room service. Your comments are valuable to us as we strive to enhance our guests' experiences. - The Staff at Hotel Indigo Lower East Side New York
Hi Lea, Thank you for sharing your feedback. We're glad to hear you enjoyed the pool and the spaciousness of your room. We apologize for any inconvenience caused by the noise and the absence of room service. Your comments are valuable to u… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation was clean.
Desk staff were generally unfriendly, not welcoming.
Hi Thomas, Thank you for sharing your feedback. We're pleased to hear you found our location clean, but we're sorry to learn about your experience with our desk staff. We strive to provide a welcoming atmosphere and will address your concerns to improve our service. - The Staff at Hotel Indigo Lower East Side New York
Hi Thomas, Thank you for sharing your feedback. We're pleased to hear you found our location clean, but we're sorry to learn about your experience with our desk staff. We strive to provide a welcoming atmosphere and will address your conce… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewClean and easy to get to
Hi Joseph, Thank you for your fantastic review! We're delighted to hear you enjoyed the good vibes and found our location clean and convenient. We look forward to welcoming you back for another great stay. - The Staff at Hotel Indigo Lower East Side New York
Hi Joseph, Thank you for your fantastic review! We're delighted to hear you enjoyed the good vibes and found our location clean and convenient. We look forward to welcoming you back for another great stay. - The Staff at Hotel Indigo Lowe… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewI liked the view from the 15th floor was beautiful.
I dint like how we're were not informed properly on details of our stay. The day we arrived there was no hot water until 6 pm. The A/C wasn't working for a good 4 hours. Had to call down to the front desk a few times. We paid for breakfast there with booking and we were told we had to pay for food. But ended up getting a refund at checkout because we were supposed to get breakfast vouchers at check in. We touched a bottle in the mini bar by mistake and they still charged us for it.
Hi Bentammar, Thank you for sharing your feedback with us. We're pleased to hear you enjoyed the beautiful view from your room. We apologize for the communication issues and inconveniences you experienced during your stay, including the hot water and air conditioning problems, as well as the confusion regarding breakfast and mini bar charges. Your comments are valuable to us, and we will address these concerns to improve our guest experience. - The Staff at Hotel Indigo Lower East Side New York
Hi Bentammar, Thank you for sharing your feedback with us. We're pleased to hear you enjoyed the beautiful view from your room. We apologize for the communication issues and inconveniences you experienced during your stay, including the ho… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewI like the location. The bed was comfortable temperature was good
The shower had moldy grout. I paid for a room with complementary breakfast. There were not very many options and I had to wait in line for a long time because it was only one person working as a barista who had to make drinks for the 10 people in front of me. There were very few gluten-free items- just oatmeal. The music was pretty loud considering it was breakfast
Hi Molly, Thank you for sharing your feedback with us. We're pleased to hear you enjoyed our location and found the bed comfortable. We apologize for the issues you encountered with the shower and breakfast service. Your comments about the breakfast options and service efficiency are valuable, and we will address these areas to enhance our guest experience. - The Staff at Hotel Indigo Lower East Side New York
Hi Molly, Thank you for sharing your feedback with us. We're pleased to hear you enjoyed our location and found the bed comfortable. We apologize for the issues you encountered with the shower and breakfast service. Your comments about the… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewlocation clean staff
location
Hi Verona, Thank you for sharing your feedback with us. We're delighted to hear that you appreciated our location, cleanliness, and staff. We understand that bed comfort can vary for each guest, and we appreciate your input on this. We hope to welcome you back for another enjoyable stay. - The Staff at Hotel Indigo Lower East Side New York
Hi Verona, Thank you for sharing your feedback with us. We're delighted to hear that you appreciated our location, cleanliness, and staff. We understand that bed comfort can vary for each guest, and we appreciate your input on this. We hop… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewOK location
Nightclub on the top floor and we couldnt sleep
Hi Anton, Thank you for sharing your feedback. We're glad you found our location convenient, but we're sorry to hear that the noise from the nightclub affected your stay. We understand how important a good night's sleep is and will review your comments with our team to improve our guest experience. - The Staff at Hotel Indigo Lower East Side New York
Hi Anton, Thank you for sharing your feedback. We're glad you found our location convenient, but we're sorry to hear that the noise from the nightclub affected your stay. We understand how important a good night's sleep is and will review … Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewThey are scammers
I didn’t like the fact that they STOLE 450 dollars from me. Don’t stay here . Called the hotel and call the IHG headquarters. Gave me a run around for the money and only refunded me 2 cents out of the 450 dollars . The charges have been on hold for almost a whole month . They even gave me receipts stating they only refunded me 2 cents out of 450 dollars . NEVER AGAIN.
Hi Cyan, We're truly sorry to hear about your experience. We take your feedback seriously and will look into this matter to ensure it doesn't happen again. We strive to provide a seamless experience for all our guests and we regret that we fell short in your case. - The Staff at Hotel Indigo Lower East Side New York
Hi Cyan, We're truly sorry to hear about your experience. We take your feedback seriously and will look into this matter to ensure it doesn't happen again. We strive to provide a seamless experience for all our guests and we regret that we… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in May 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewGreat location and around the corner from Katz delicatessen
Bookings.com had listed it as free parking and city views and it had a pool. Our room had a view of tops of buildings from seventh floor and we still paid $70 for parking and the pool closed at 4pm.
Hi Tonya, We're happy to hear you enjoyed our prime location. We apologize for any confusion regarding the parking and pool hours. We strive to provide accurate information and will work to ensure this is clearer in the future. We appreciate your feedback and look forward to welcoming you back soon. - The Staff at Hotel Indigo Lower East Side New York
Hi Tonya, We're happy to hear you enjoyed our prime location. We apologize for any confusion regarding the parking and pool hours. We strive to provide accurate information and will work to ensure this is clearer in the future. We apprecia… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewHi Tamir, We're thrilled to hear that you enjoyed your second stay with us! Your continued support means a lot to us. We strive to provide a consistent and caring experience for all our guests. Looking forward to welcoming you back for your third visit! - The Staff at Hotel Indigo Lower East Side New York
Hi Tamir, We're thrilled to hear that you enjoyed your second stay with us! Your continued support means a lot to us. We strive to provide a consistent and caring experience for all our guests. Looking forward to welcoming you back for you… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewMy regular hotel in the city, the hotel is in a great location, large rooms and an excellent shower. The hotel has a cool bar and an amazing view of the city. The design of the hotel is young and chic. The low score is given only because of the attitude of the reception staff. I have visited the hotel several times and there is no feeling of a friendly and pleasant welcome. I asked for a quiet room because there is noise and music from the bar terrace but I was not granted and it seems that something really interested him in the hospitality experience(i stayed 5 nights during the week day and the hotel wasn't full) . It is a pity that this is what spoils the hotel because it definitely deserves a score of 9
front desk attitude The sheets weren't changed for four days until I asked them to do so
Hi Anat, We appreciate your feedback and are sorry to hear about your experience with our reception staff. We strive to provide a warm and welcoming atmosphere for all our guests, and we regret that we fell short during your stay. Your comments about the room and the sheets have been noted and will be addressed. We hope to have the opportunity to better serve you in the future. - The Staff at Hotel Indigo Lower East Side New York
Hi Anat, We appreciate your feedback and are sorry to hear about your experience with our reception staff. We strive to provide a warm and welcoming atmosphere for all our guests, and we regret that we fell short during your stay. Your com… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewLocation
Sound from on-site nightclub
Hi Dan, We're sorry to hear about your experience with the noise from our on-site nightclub. We appreciate your feedback and will take it into consideration as we continually strive to improve our guest experience. We're glad you enjoyed our location and hope to have the opportunity to better serve you in the future. - The Staff at Hotel Indigo Lower East Side New York
Hi Dan, We're sorry to hear about your experience with the noise from our on-site nightclub. We appreciate your feedback and will take it into consideration as we continually strive to improve our guest experience. We're glad you enjoyed o… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe area is Pretty good and accessible
I booked the premium room ( which looked nothing like the pictures provided on booking.com) Upon check in the concierge offered me the tower room on the 23rd floor. Working one minute another concierge offered another person the same room and my concierge said or did nothing about it, which made me a bit upset. So I lost that room and was given a room on the 17th floor. Dampened my stay with that being the beginning of it.
Hi Annatassia, We're sorry to hear that your experience didn't meet your expectations. We appreciate your feedback about the room booking process and will certainly take it into consideration as we strive to improve our services. We're glad to hear that you found our location convenient and accessible. We hope to have the opportunity to welcome you back for a more positive experience in the future. - The Staff at Hotel Indigo Lower East Side New York
Hi Annatassia, We're sorry to hear that your experience didn't meet your expectations. We appreciate your feedback about the room booking process and will certainly take it into consideration as we strive to improve our services. We're gla… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewPool, bar location
N/A
Hi Maria, We're thrilled to hear that you had a fantastic experience with us and that our manager made a positive impression on you. It's wonderful to know that you enjoyed our pool, bar, and location. We look forward to welcoming you back to Hotel Indigo Lower East Side New York in the future. - The Staff at Hotel Indigo Lower East Side New York
Hi Maria, We're thrilled to hear that you had a fantastic experience with us and that our manager made a positive impression on you. It's wonderful to know that you enjoyed our pool, bar, and location. We look forward to welcoming you back… Show more