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Reviews of Hotel Indigo - Winston-Salem Downtown by IHG 4 stars

104 West Fourth Street, Winston-Salem, NC 27101, United States

#23 of 45 hotels in Winston-Salem

Guests' Choice

Review score

Based on 108 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    8.9

  • Facilities

    8.5

  • Staff

    9.0

  • Value for money

    8.3

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 21 July 2025

    9.0
    decent, good for short stays.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    thin thin walls, bar and food very over priced

    close to most stuff downtown, walkable, and clean. staff was very friendly

    Stayed in July 2025

  • Reviewed: 21 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Older building so I guess the windows were thin, could hear lots of commotion on the street

    Friendly staff and clean modern room

    Stayed in July 2025

  • Reviewed: 15 July 2025

    9.0
    Superb
    • Business trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms; personnel; hall; breakfast

    Stayed in July 2025

  • Reviewed: 28 March 2025

    9.0
    Cozy rooms, nice ambience, good bar and friendly staff.
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    The breakfast menu wasn't interesting and the food itself was fresh but nothing special. I think there is room to improve.

    The hotel had a modern feel to it and I really liked the cozy rooms, comfortable bed and wooden floor. The interior design was wonderful throughout the entire hotel.

    Stayed in February 2025

  • Reviewed: 21 February 2025

    8.0
    We love the hotel. Breakfast is good but not the other food.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The pillows aren’t soft enough. The food was mediocre at best.

    Great ambiance and bar. Staff were friendly

    Stayed in February 2025

  • Reviewed: 24 November 2024

    7.0
    comfortable bed, good location, variable customer service
    • Business trip
    • Group
    • Standard King Room
    • Stayed 6 nights

    night staff was rude or incompetent.

    Day staff was very good, responsive

    Stayed in November 2024

  • Reviewed: 4 August 2024

    9.0
    Location exceeded my expectation.
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    No refrigerator in room; and not impressed with bar service or restaurant menu. Huge portions; more than enough food for 2 people; and no where to store extra food. Total waste!

    Location

    Stayed in August 2024

  • Reviewed: 6 June 2024

    9.0
    Great location and staff
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    A mini fridge in the room. Neither bedside light functioned.

    Great location, property has great character. Loved the wood floors in the room! Room was comfy, as was bed. Staff was wonderful, every single person was so friendly.

    Stayed in June 2024

  • Reviewed: 26 March 2024

    7.0
    Good stay, friendly and helpful staff, food ok in restaurant.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Room could have been a bit more clean, I.e., dust was on doors and top of bed.

    Modern, fresh

    Stayed in March 2024

  • Reviewed: 11 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Great location. Cool style. Most comfortable beds. Super friendly staff.

    Stayed in March 2024

  • Reviewed: 4 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night

    Overall the room was clean but the carpet and baseboards in the room required cleaning (quite dirty) and the wooden floor in our room was squeaky. Also, there is no parking adjacent to the hotel so it takes about 5 minutes to walk from a nearby parking garage. Also, there was no mini fridge in our room.

    The room and bathroom were very specious and the hotel design and décor were beautiful. The hotel staff was very friendly and accommodating,

    Stayed in December 2023

  • Reviewed: 4 January 2024

    7.0
    It was Ok
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Location, setting

    Clean

    Stayed in October 2023

  • Reviewed: 5 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Cool hotel right in downtown. Really enjoyed the modern feel but still had that “old” feel as well with the older building. We really enjoyed the stay

    Stayed in October 2023

  • Reviewed: 1 November 2023

    8.0
    Ideal for what we needed to visit our daughter at Wake Forest university.
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Initially given keys to a room that was clearly occupied as beds unmade and dirty cocktail glass on side luckily there was no one in there when we walked in. Charged me for room that I’d already paid for on booking.com and didn’t refund money for 5 days which was a considerable amount.

    Lovely lobby area and good breakfast. Housekeeping very efficient.

    Stayed in October 2023

  • Reviewed: 24 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Premium King Room
    • Stayed 1 night

    The valet parking was an issue. There wasn't enough space for us to even leave our car so we had to park it around the corner and give the valet the key with hopes he would move it. The next morning the valet walked around the neighborhood clicking our car key trying to find where they put our car so they clearly didn't put it in the lot around the corner where we had expected it to go.

    The hotel was clean, the staff was friendly and the location was in a nice part of the city with shops and restaurants nearby.

    Stayed in August 2023

  • Reviewed: 18 August 2023

    7.0
    Good
    • Business trip
    • People with friends
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    No attention to cleaning. No referring to requests I even had a huge wasps in my room.

    Location, room size, room decoration.

    Stayed in August 2023

  • Reviewed: 4 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Parking!

    Stayed in July 2023

  • Reviewed: 28 June 2023

    7.0
    It was ok.
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Parking. Construction. Creaky floors. Lumpy bed.

    Location

    Stayed in June 2023

  • Reviewed: 21 March 2023

    9.0
    great location with a wonderful staff!
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    It is great!

    Great location! it is in the center of town & has easy access to nice restaurants. the staff is friendly and very helpful.

    Stayed in March 2023

  • Reviewed: 14 March 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    location staff was very pleasant

    Stayed in March 2023

  • Reviewed: 10 March 2023

    8.0
    Beautiful hotel in a great location
    • Leisure trip
    • Couple
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I would've liked to know ahead of time that the rooms don't have a fridge, microwave, etc. We also had to ask for more than one towel and there is only bar soap. These aren't dealbreakers for me but I would have planned accordingly if I'd known. I was also disappointed that they don't ever seem to offer late check-outs so we had to haul our things to our car (parked nearby in a separate garage for $14/day) the morning of our last day.

    The hotel was very clean with lovely mid-mod decor in a great location. The waitstaff was friendly and the apps we had at the on-site restaurant were delicious. I'm a fairly light sleeper and can be picky about mattresses and pillows but I found theirs to be extremely comfortable and I slept very well both nights. There are tons of great restaurants and bars nearby and we were able to walk to most of our destinations.

    Stayed in March 2023

  • Reviewed: 12 January 2023

    9.0
    Modern and stylish hotel, helpful staff, good value for money.
    • Leisure trip
    • Solo traveller
    • Standard Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Difficult to find fault with this hotel.

    A stylish, modern hotel. Centrally located in Winston Salem. Helpful staff. Housekeeping team particularly cheerful and generous with fresh towels etc. Good value for money. Having stayed in a few hotels in WS this is certainly top of the list and I would definitely recommend.

    Stayed in January 2023

  • Reviewed: 26 October 2022

    7.0
    Enjoyed this boutique gem!
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 4 nights

    We were a bit disappointed in the shower. The plumbing was run wrong so there was no water pressure. We have experience doing plumbing and it seems the cold and hot were ran wrong to the valve. This caused a loud knocking sound when going from hot to cold. There was also no pressure, barely enough to go through the shower head. The shower was also very dingy feeling because of the mold on the grout. Which is a standard problem, but just felt kind of gross. We also did not have towels at first, but the front counter gave us some quickly so no harm there! I would also love to have had a refrigerator and a mirror by the desk to do makeup.

    I loved the location and staff was extremely friendly and welcoming. This is a boutique hotel so it has a great feel and very fun quirks. It had a great amount of space for a couple in our king bedroom. I loved how wide the vanity was in the bathroom.

    Stayed in October 2022

  • Reviewed: 12 August 2025

    10
    HISTORIC PLACE
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing really, just need to be clear what is covered with the incidental deposit so you don't have anything extra charged to your room

    The Art decor and historic fact about the hotel.

    Stayed in August 2025

Showing 1 – 25

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